May El Horr Email & Phone Number

Denmark

- Improve project framework (DMAIC six sigma initiative)- Verify internal policies and norms are respected- Project management (compliance to specifications, roadmap, time frame, resources, status quo, C-level meetings, change management, limit resistance, regular meeting with key user, reporting)- Project analysis (gap analysis, new variables, monitoring, validate changes, reporting)- New process settings (bulk implementation, marketing campaign, guidebooks, training sessions) - Proactive communication with different parties and verification that plans and actions are accurately and timely met (LEs, SMEs, learning architect, customer)- Reporting and analysis (success criteria, KPIs monitoring, collective intelligence in action, system adoption enhancement actions, proactive approach)- Team management (planning, training, progress)- Support project team in integrating change management within project plans and deliverables- RFP response handling (First RFP won in the MENA region)- Design high quality digital AL products with quality control reviews- Solution implementation- Customer support- Soft skills and project management curriculum

Kuwait

Track Learning Solutions – Digital products - Lebanon – Customer success manager 2016 – 2021- Conduct market study & SWOT analysis & introduce new online products to face market competition- Develop customer referrals and enhance portfolio- Renovate the marketing strategy & the follow-up process- Introduce practical implications to guarantee higher adoption, usage rates and users’ loyalty- Use quantitative & qualitative surveys as ROI to get management’s Buy-In, customer satisfaction, retention of users & guaranty a higher renewal rate- Implement guidebooks to be used at the different steps of the implementation- Handle RFPs, proposals & contracts- Coordinate with C-level management, line managers, project managers and end usersTrack Learning Solutions – Digital products - Lebanon – Project Manager 2013 – 2016- Develop a customized program for each customer respecting needs, specifications, requirements and delivery time- Manage the customers’ project plan like technical requirements, strategies, implementation, awareness campaign, marketing campaign, success criteria, follow-up, reporting, combating resistance approaches- Design and integrate new implementation strategy- Implement iterative instructional design process with ADDIE- Define acceptable norms for quality control- Quality control reviews- Create a reporting strategy with outcome consciousness monitoring- Review alpha, beta, release and gold versions- Soft skills curriculum

Région De Paris, France

I have worked at consultancy firms that offered my professional experience to clients like Alcatel-Lucent (ALU) and INRS.At INRS I have managed a new software & process implementation for 23 different governmental entities & stakeholders, where managerial decision, budgeting decisions and end users decisions were granted to 3 different parties. In this project i have enhanced my communication & team management skills where i was responsible to manage different profiles and requested to manage the project details, specifications, project quality plan, resolving and reporting issues and conflicts, leading board meetings (strategical, operational and users), coordination with national stakeholders, Reporting & follow-upAt ALU, I have managed several projects with different technologies (Nortel migration, location transfer, Platform implementations abroad), succeeding to deliver all projects on time, within budget, to specifications and with maintaining very good communication within all ALU/customers involved departments. I have also managed the IOT platforms & the new IOT joiners. I have implemented, integrated, migrated, accepted & transferred the IOT platforms. I have developed & managed customer relationship, interfaced customers, executed & monitored sales plan, negotiated with customers & suppliers, created, managed, closed & followed-up opportunities. I have also tested, validated, analyzed & reported new features/versions & followed up with customers.

Doctor Of Philosophy - Phd Dba - Adoption Of New Technologies E-Learning, Business Administration And Management, General

Subject: Explain and predict the learning technology adoption rate through end-user perception in Lebanese organizations A detailed study.

Risk Management, Risk Management

Engineer'S Degree, Telecommunications Engineering

Activities and Societies: http://ulfg.ul.edu.lb/home.aspx