Working with the Centers for Medicare and Medicaid Services (CMS) as an embedded UI/UX designer on a cross-functional team focused on refreshing and updating the knowledge management system with human-centered design and machine learning.

Small business owner, designer, and maker for a sweet brand.General:• Creative advising and mentorship• Print, web, and brand design for small businesses and organizations• Craft handmade creations, children's stories & illustrations, and educational resources• Owner and manager of online shops via Etsy, Storenvy, Society6, and Spoonflower• Manage volunteers for production work and event coordinationSpecifics:• 20% of sales of "ABC" products were actively donated to the children's charity, Big Brothers Big Sisters of America (www.bbbsa.org) from May 2011 to February 2012• 50% of sales of "ABC" products were donated the Big Brothers Big Sisters of America for National Mentoring Month in January 2012• 50% of sales of "kawaii" style items were donated to Japan relief efforts via Red Cross from March to April 2011Local show appearances as a vendor:• J-POP Summit 2015• Alternative Press Expo (APE) 2015• SF Bazaar Holiday Nightlife at the Academy of Sciences 2015 & 2016• Maker Faire Bay Area 2016, 2017, 2019• SF Comic-Con 2016• SJMADE Craft Holiday Fair 2016, 2017, 2018• SJMADE Craft Markets 2017, 2018• Inner Sunset Flea Markets 2017, 2018• Crunchyroll Expo 2017• SJMADE Oktoberfest / Future Fremont Beer Festival 2017• Sunset Mercantile Spring Event 2018• Summer in the Plaza #FinallyFriday 2018• UNDISCOVERED SF (SoMa Pilipinas Creative Night Market) 2018 & 2019• SF Etsy Civic Commons Block Party, October 2018• SJMADE Capitol Avenue Night Market, October 2018• Sacramento Comic-Con 2018• Foster City Summer Days 2019• SJMADE #CuteAF Pop-up @ BackyardSJ, September 2019• MAG West 2019 & 2020Other:• Available for wholesale or consignment orders, through direct contact or Etsy Wholesale• Previously a wholesale vendor for Park & Pond (www.parkandpond.com) in North Beach, San Francisco from 2011 to 2013• Previously a consignment vendor for Residents Apparel Gallery (Rag Co-Op, now closed) in Hayes Valley, San Francisco from 2012 to 2014

General responsibilities:• Own the end-to-end patient experience, including Remote Patient Monitoring Kits and the Spire Patient App• Plan product roadmaps, define vision, and execute designs for the patient experience• Write JIRA tickets for the Engineering team + run remote backlog refinement meetings with Android developers in Poland on the Patient Experience team• Collaborate closely with PM teammates (Sr. Product Manager on Provider Experience and Sr. Technical Project Manager on Data & Platform) to resource our projects and avoid overloading the Engineering team• Manage UX Content Designer and mentor cross-functional teammates on UXR, accessibility, and design systems• Partner with Clinical Operations and Respiratory Therapists to understand our patients more holistically• Run UX Research with patients on Spire's programs to gather feedback and insights to continue iterating on our products• Facilitate cross-functional design workshops to explore new initiatives improving the Patient ExperienceSpecifics:• Inherited an old app design in the process of needing a lift; designed and managed a software release with a new UI within first 90 days• Applied conversational design to the Patient App to support patients and help them feel more engaged with the App; increased engagement with the Breathing Practice activity by 200%• Arranged for virtual headshots to be taken of all Clinical Liaisons (15+) and processed photos to be used along with conversational design on Patient App• Designed new onboarding flow for the Patient Experience, including shooting and producing a new video to help explain and show patients how to use their new wearables• Wireframed and prototyped a new Progressive Web App experience from scratch for patients and concept tested designs, speaking directly with 18 patients over 2 weeks, and analyzed the qualitative research to present a readout on key insights and how to apply what we learned to the Patient Experience moving forward

General responsibilities:• Define and drive design strategy for the provider experience• Develop and present roadmaps for new patient and provider initiatives• Manage and mentor the UX team (Sr. Product Designer, UX Research, UX Writer)Specifics and fun facts:• Head the Diversity, Equity, Inclusion, & Belonging Committee as Chair

General responsibilities:• Lead the cross-functional efforts to create a seamless provider experience for clinics and healthcare providers through Pear’s Provider Portal and EHR integration• Create storyboards and low-fidelity wireframes to assist UX Research in discovery and exploratory conversations with small to medium-sized clinics• Partner with Customer Success team to create customer journey maps, pin point challenges and bottlenecks to help define design direction• Collaborate with Marketing team to create better provider communications via email newsletter drops and patient education materials and leave-behindsSpecifics and fun facts:• Created a thoroughly documented design guideline with a Figma UI toolkit to collaborate closely with external design teams in the UK and India• Wireframed and prototyped new cognitive behavioral therapy lessons for concept testing and coded 30+ lessons in JSON based on an existing component library built in JSON for the Health Literacy project, which increased lesson completion rate by almost 50%• Illustrated 30+ badges for reSET and reSET-O's non-monetary rewards for those in addiction recovery• Grew the UX team's culture and closeness by holding team-building activities over Zoom so teammates felt connected even though we were spread out (Hawaii, San Francisco Bay Area, Boston, and New York)• Held game nights at the San Francisco office to encourage cross-functional team-building with PMs, HR, and Engineering• Help manage the Diversity, Equity, Inclusion, & Belonging Committee as Vice Chair

General responsibilities:• Lead design strategy, partnering closely with Product Management, Engineering, and Clinical• Define the direction, goals, and best practices for Product Design• Mentor teammates in good design and best practices, helping them grow and stay engaged with their work• Be an Accessibility Expert and train teams on accessibility where it fits into the process; plan for and enforce best practices across the board and maintain accessibility standards and guidelines• Recruit and grow a diverse community of people for user research, with a focus on underrepresented communities and people with disabilities• Plan and conduct qualitative research studies to gain insights and drive product improvements to meet business needs and help solve access among communities• Facilitate design sprints to quickly ideate, prototype, test, and iterate on designs and encourage cross-functional collaboration• Work with engineers to build, improve, and maintain design assets and style guidesSpecifics:• Hired an Associate Designer, ramped them up within the first month and mentored them; let them shadow meetings, research sessions, and design sprints until they could run and facilitate their own by month 3• Led the Accessibility guild and defined key items to implement with guidelines in Q2 — including support for dynamic type and tablet capabilities • Led the Design Systems guild and helped get Android front-end engineers up to speed with iOS and Web standards; helped audit global styles for colors and typography to get a solid foundation set up and created guidelines to help with QA and move forward• Helped kick off new product initiatives, facilitating 2 design sprints to help with work to be iterated on for the rest of 2021• Part of the Professional Development & Training committee; provided weekly resources to help people boost their skills• Part of the Inclusivity Task Force to help push forward inclusive research across Clinical and Product

General responsibilities:• Collaborate with UX research, content, engineering, product management, localization and clinical teams to create and build the best designs for our product• Point of contact for all accessibility needs and practices• Document and maintain UI/pattern library for product design and collaborate with engineering to align on any limitations for implementation• Execute or give art direction for all visual design needs from marketing, product, and clinical (e.g., UI design, video and motion graphics, email campaigns, web design, partnership collateral, scientific diagrams for clinical, presentations, etc.)Specifics:• Audit our product for accessibility before our 1.0 launch in Japan (Jan 2020); prioritize changes and updates to be made within the 2–3 months between my date-of-hire and launch• Identify top 5 accessibility features by the end of Q2 to focus on moving forward and draft plans of improvement• Create and document accessibility guidelines on Confluence around designing for older adults, categorized by major disability types (physical, visual, hearing, cognitive)• Presented an Accessibility & Inclusive Design talk during company all-hands to teach people about accessible, universal, and inclusive design• Facilitated 2-week design sprints to quickly ideate, prototype, and iterate based on user testing for our next launch• Partnered with Sr. UX Researcher and Clinical Project Manager for designing and developing Health Coaching Program• Partnered with the Clinical Team on designing new cognitive assessments and defined best practices for mobile exam-taking and accessibility

• Work within the development team to collaborate with engineers on UI; partner with UX and product management to build and create digital solutions for clients• Help create, build, and document design systems in collaboration with the dev team• Design websites and provide art direction for pages and marketing emails, focusing on clean and accessible user interfaces• Define interactions for various UI elements and prototype them in XD, AfterEffects, and/or Principle to help developers (both internally and externally) execute UI animations• Mentor product design interns or junior designers in visual design, UI, and interactions; helping them grow and continually learn throughout their time on the team and teaching them soft and hard skills that can be used if and when they move on• Educate others (on the product team and in other teams) on the importance and necessity of accessible and inclusive design; advocate and check for accessibility in products we build and launch• Collaborate closely with developers to bridge gaps and myths about developer-designer relationships; encourage questions and pairings, teach developers more about design while also learning more about the technical side and how they build products so that our systems are thoroughly documented and designs are clean and consistentFamiliar with:Adobe CC (AI, PS, ID, XD, AfterEffects, Acrobat), Sketch, Figma, Principle, InVision, Microsoft Office, Google Docs, Suitcase, Sublime, Storyboard, GitLab, ZeroHeight, JIRA, Confluence, Asana, TrelloAccounts include: Cool Effect, American Express, Dole

(Formerly known as Swirl; acquired by mcgarrybowen in December 2017.)• Collaborate with art directors, UX designers, developers, and product managers as necessary• Design web UI elements and make sure user flows and experience are intuitive and consistent• Create style guides and design systems for internal/external team use• Teach others how to effectively use Sketch (both those who want to begin a transition into digital design from print or branding and those already familiar with the program but wanting to learn more)• Spec (redline) finalized web designs and Sketch files for developers (internal and clients)• Prep prototypes (InVision, Principle, etc.) for internal and client use or testing• Animate UI elements in Principle during design explorations/ideations to aid in visual feedback for reviewFun facts:• Initiated a recurring board game night ("Meeple Meet") to get tabletop gamers regularly after work and to introduce others to games they may not have heard of or played before; designed the poster template for reminders around the office• Joined bowling league team with coworkers (Fab Four at Presidio Bowling); team won 3rd place during Spring 2018 season and 1st place during Summer 2018 seasonFamiliar with:Adobe CC (AI, PS, ID, XD, Acrobat), Sketch, Principle, InVision (online prototyping + Studio early access), Crystal (Android companion for Sketch), Microsoft Office, Google Docs, Abstract, Suitcase Fusion (font management)Accounts include: Juniper, Cool Effect, SeeHer, American Express, Fender, Dole

(Remote contract position through YOH.)Senior artist in ISDA (International Software Development), part of SIE Worldwide Studios.General responsibilities:• Animate digital comics• Design UI elements for game bonuses, such as digital artbooks, comics, and PS4 soundtracks• Prototype animated UI designs for game bonuses and how they would appear function on the PS4• Review incoming art assets and animations from contractors and other teams• Provide creative feedback and direction to contractors and colleagues• Provide marketing art assets and templates and banners needed for the PlayStation StoreProject specifics:• Collaborated with other artists on the God of War digital comic, prepping art assets from the official comic source out and repainting assets needed for smooth animation• Animated the MediEvil digital comic and provided additional creative direction for collaboration• Designed the UI art for the MediEvil digital soundtrack on PS4• Designed and laid out the MediEvil digital artbook on PS4Tools:AfterEffects, Photoshop, Illustrator, Adobe XD

(Contract position through YOH.)Creative lead for the International Software Development (ISDA) & Special Operations department.General responsibilities:• Manage a team of art contractors• Review incoming art assets from publishers, contractors, and colleagues• Provide creative feedback and direction to contractors and colleagues• Provide art assets and templates to contractors as needed• Project management, ensuring deadlines are met• Create art assets for games and other products• Communicate with 3rd party publishers/development studios, such as Rockstar, LucasFilm (Disney), and SNK (formerly SNK Playmore), about assets needed and assets to be reviewed and approved; work directly with 3rd parties and give design direction on art asset creation as neededGame specifics:• Lead Artist on Japan Studio remasters, including PaRappa The Rapper (and 20th Anniversary Demo), LocoRoco, and Patapon• Part of the PS2 for PS4 team (PlayStation 2 emulation brought to PlayStation 4, launched in December 2015)• Designed and created trophy icons for classic PS2 titles, including but not limited to Dark Cloud, Star Wars Bounty Hunter, Star Wars Racer Revenge, Star Wars Jedi Starfighter, Rogue Galaxy, FantaVision, Puzzle Quest, Max Payne, Manhunt, Okage, and King of Fighters 2000• Oversaw (and continue to manage) art asset creation and production for PS2 games on PS4, including but not limited to the following already released games PaRappa the Rapper 2, Dark Cloud 1 & 2, Twisted Metal Black, The Mark of Kri, Grand Theft Auto titles, Bully, and Arc the Lad• Designed unique PlayStation branded icons for a mobile app guide for PlayStation VR demos and scheduling at major events for use by attendees, such as E3 2015 and PlayStation Experience (PSX)Familiar with:Adobe CC, TextWrangler, Microsoft Office, SilverBullet, Box, Trello, Bugzilla, PlayStation specific development tools

General responsibilities:• Print, web, package and manual design for video game titles from major video game companies, including laying out box art, disc labels, and manuals (both print and digital) for many well-known games from leading companies such as Sony, Bandai Namco, Square Enix, Konami, and Warner Bros.• Design comps and stylize digital manuals for games available through PlayStation Now streaming service• Provide feedback and critique for team projects from both San Francisco and Indonesian offices• Project management for the team when lead designer is out of the office• Promote good use of fonts within a creative agency; act as a resident font expert for the team and provide feedback and information of font pairing, usage, and licensing• Write Project Spotlight blogs focusing on past work that the design team has touched and prepare graphics for social media postings

General responsibilities:• Print, web, package and manual design for video game titles from major video game companies, including laying out box art, disc labels, and manuals (both print and digital) for many well-known games from leading companies such as Sony, Bandai Namco, Square Enix, Konami, and Warner Bros.• Design comps and stylize digital manuals for games available through PlayStation Now streaming service• Provide feedback and critique for team projects from both San Francisco and Indonesian offices• Project management for the team when lead designer is out of the office• Promote good use of fonts within a creative agency; act as a resident font expert for the team and provide feedback and information of font pairing, usage, and licensingFun specifics:• Designed the digital manual of Little Big Planet 3 for PlayStation 3 and PlayStation 4; available in-game and online• Designed the digital Reviewer's Guide for a couple of Bandai Namco's Tales Series titles, specifically Tales of Xillia 2 and Tales of Hearts R• Helped with the marketing campaign for Yaiba: Ninja Gaiden Z, which included various elements such as social media imagery, hot sauce labels and food truck skins that appeared at big conventions such as PAX and New York Comic ConOther:• Helped kickoff the "rebirth" of the company's social media (Facebook, Twitter, Blog, Instagram, etc.) after it being under a quiet period; led a meeting to help distribute social media responsibilities, made it more accessible as a group project• Worked on expanding client relations to outside the game industry; pulled in a trailer project for an audio startup in San Francisco, a fun and different project for the editorial and design teamFamiliar with:Adobe Creative Suite 6 and below (InDesign, Illustrator, Photoshop, Bridge), FlightCheck, Basecamp, Harvest Co-op, JIRA, Nintendo Developer Tools for manuals (Nintendo-specific manual software for 3DS and WiiU systems), most major game consoles

General Responsibilities:• Assign Zendesk tickets daily to those who can best assist a customer; personally answer and close ~75 tickets weekly• Available via Zendesk chat and ticketing, Twitter, email, and phone simultaneously for support and strive to resolve all help tickets within the same business day as they are received• Help customers with tech support (desktop support on Mac and Windows & program support in Adobe Creative Suite)• Give design advice and font recommendations to customers seeking help in finding the "right font" for their projects or need to match or pair existing fonts• Single-handedly manage Pinterest account, including establishing new boards and creating type samples; curate design and typography content from external sources to be included on Pinterest profile• QA the site after weekly updates and submit any bugs as they're foundSpecifics:• Filled in as an interim designer during a one-month gap transition to a new designer; helped design, code, edit, and send out 3 e-newsletters during May 2013• Continued to be a design assistant, helping with newsletter coding and design throughout June 2013; trained new designer• Answered >75% of Zendesk tickets in 2012 regarding technical font support, font recommendations (design advice) and identifications, and sales quotes for font packages• Launched FontShop's Pinterest account in August 2012 and gained over 3,000 followers in the span of few months; since then, we have over 7,000 followers who engage with our content• Helped launch the Buyer's Guide series at the end of 2012 on the FontShop Blog and continue to write Buyer's Guide content that informs readers and potential customers on FontShop's website features, How-To's and helps • Designed the 2011 Holiday Promo, an email sent to FontShop's top and loyal customers during the holiday seasonOther:• Familiar with Zendesk, Highrise, Basecamp, Yammer, HootSuite, Trac, Navision, Coda 2, Terminal, and Campaign Monitor

• Provide one-on-one beginning to intermediate weekly sessions (30 minutes, 45 minutes, or 1 hour) to all ages (5 and up) in the San Francisco Bay Area• Method based on the All For Strings (book series) method; lessons tailored to each student's specific needs and progress• Specialization in teaching beginning lessons to younger children and older adults

• Design and maintenance of company website• Handle all requests for quotes and orders sent in online• Manage and advise small team of customer service representatives• Creative advising, customer service, and tech support for clients via email, phone, and in-person• Advise customers on paper choice, printing methods (traditional offset printing, 4-color processing, color copying, or black and white copying), design layout and/or typefaces choices; suggest improvements for design, recommend the best and most cost efficient printing method for clients under a tight budget• Print and pre-press production responsibilities; making sure files are ready for RIP separations or 4-color processing before sending to the appropriate printer• Manage all incoming and existing design projects; design and layout of print collateral, publications, branding and identity packages, brochures, flyers, posters, signage, newsletters, Powerpoint presentations, etc.

(Now known as ITB Designs.)• Branding & identity for local clients (logo creations and mock-ups, business cards)• Layout for print materials (posters, postcards, fliers, ads, brochures, etc.)• Website maintenance and design for local clients• Video editing and video montage creation using Adobe AfterEffects and Adobe Premiere Pro; extensive work on Adobe AfterEffects for the Danville International Children's Festival in October 2010 and the California Independent Film Festival in January 2011, creating detailed video montages for award ceremonies and celebrity tributes featuring Lou Phillip Diamond, Lea Thompson, and Tess Harper

• Creating (laying out) 20 to 40 page wedding photography albums in a clean, gridded aesthetic• Revising and redesigning over 1,000 wedding album layouts to accommodate client requests as well as finalizing the files and getting each album ready for printing• Responsible for minor to extensive photo retouching and providing clean image enhancements when requested• Color correction of wedding photography for over 200 accounts in groups of 50 to 100 images (includes fixing color balance, grainy images, contrast/exposure, etc.)• Recreation and redesign of old albums when working files are missing• Wedding video quality assurance work (checking for technical issues in video and audio quality of full-length wedding ceremony and reception footage) of over 20 videos ranging between 1-3 hours each.

(Assistant Design Editor 2007-2008, Design Editor 2008-2009):• Assigned page layouts to a design staff of 10-15 bi-weekly and helped coordinate weekly staff meetings• Worked with photography department for ideas concerning the cover and each individual article in individual magazine issues• Created cover design of 5 issues; oversaw and finalized cover design of 9 issues total during the academic school year• Designing and edited page layouts in a 36-page full-color publication• Finalized design of magazine per issue and sent final page layouts to printer• Worked on two consecutive major re-designs of the magazine to improve appeal and readership (one during the switch from a full black-and-white publication to a color publication in 2007)

• Designed, typeset, and laid out magazine pages for the fall season issue• Pitched ideas for magazine section design elements, logos, and typography

• Created posters, newspaper and magazine advertisements for various events around the Notre Dame campus

• Became a remote Editorial Writer for the newest newspaper branch (Antioch Press) after leaving for college to write monthly opinion pieces on university experiences (being in a new state and environment, the Freshman experience at ND, becoming a music major, etc.)

Full-time during the summer (June – August), part-time during the school year (August – June).• Edited newspaper Classifieds and Advertisements sections for 3 newspaper branches (Brentwood Press, Oakley Press, and Discovery Bay Press) weekly• Sorted through Classifieds requests, proofread copy and typeset Classifieds section• Prepped and sent finalized pages to printer• Organized graphic files and archived files• Instructed new and existing design employees on Adobe InDesign and MacOS when switch was made from Mac OS 9 to Mac OS X and software transitioned from QuarkXPress to Adobe InDesign