• Fulfill the wide range of director duties, overseeing organisation’s daily operations, receiving performance reports and informing senior management with recommendations for improved services. • Devise, compile, and implement innovative mental health resources for the market, targeting key demographics.• Supervise all issues relating to quality, resolving challenges and guaranteeing company policies are followed and customer expectations are met.• Research, advocate, and advertise new productions with the goal to grow the organisation and enhance the quality of mental health care on offer.• Identify economic, social, and political trends within the sector and potential impact on risk-taking and risk management.• Maintain knowledge of industry, product, and services; provide leadership in creating and implementing policy, establishing risk management framework supporting the policy.• Craft year-long strategy and plans for professional development opportunities; outline approach to professional develop for all staff.• Create and maintain department dashboard, analyzing performance against key business metrics, including cost, revenue, and margin targets.

• Administer tutoring services with children living with autism, devising engaging activities to stimulate learning; advocate for independence on behalf of autistic children, teaching them and enabling a fulfilling life without constant supervision. • Educate and direct parents on how best to involve, teach, and play with children living with autism, offering the latest approaches backed by scientific data.• Communicate nonverbally with children to provide comfort, encouragement, and positive reinforcement; redirect students using Positive Behavior Support. • Give one-on-one attention to students, while maintaining overall focus on the entire group; teach reading, language arts, and social sciences in a self-contained ED and LD classroom.• Develop and implement therapeutic instructional and skill assessment programs for autistic students; work with governing education bodies, planning appropriate instructional learning strategies, materials, equipment, and activities.• Conduct student assessments determining learning styles and design programs and activities based on results.

• Act as primary school teacher in the absence of staff, following the day’s curriculum and delivering discipline as required; offer personal assistance to teaching staff in executing curriculum and ensuring classes meet personal and academic growth goals. • Collect and grade the students’ homework and projects, reviewing with each one individually on errors and collaborating on a solution for improved performance in the future.• Create lesson plans in alignment with general curriculum, involving a mix of lecture-style and hands-on activities to ensure students are constantly challenged and made to think critically.• Offer individual counselling services to students, serving as a confidant for all issues pertaining school, home, and social life; develop tailored solutions for any issues the student has.• Supply instructional activities, learner engagement, classroom management, and behavior modification goals.• Comply with school policies, teacher guidelines, and student IEPs to ensure student safety and achievement of learning outcomes.• Lead educational games and group activities, providing multifaceted teacher and classroom support; assisted students with classroom learning, task execution, and language expansion.

• Partnered with children with special educational needs, sitting next to the students and offering personal, undivided attention.• Prepared one-on-one tutoring sessions with the student when required, reviewing the day’s lessons plans, resolving any inquiries, and offering assistance in completing classwork.• Served as the key liaison between teaching staff and parents regarding the ongoing progress status of the special needs student, monitoring homework and follow-up activities were completed and supervised by parents.• Trained in comprehending the special needs of every individual, and utilizing knowledge to relate more closely to the child, regardless of ability level or nature of needs.• Practiced in the warning signs particular children convey when a more thorough assessment with a Psychologist is required; performed assessments regarding children’s academic future, and suggesting alternative education pathways when necessary.• Assisted foreign nationals involved in English intensive course load with English fluency, providing the encouragement and the education to sustain positive mental health and high academic performance.• Directed and aided new, shy, and foreign children with social interactions with other students, ensuring personal growth occurred in health manner and lessons were learned at a manageable and reasonable pace.• Gained experience assisting students with a range of disabilities and learning differences, including ADD, ADHD, autism spectrum disorders, dyslexia, cerebral palsy, and Down syndrome.• Aided students in reaching cognitive and development milestones, ranging from language acquisition and social skills progress to standardized test score improvements.• Developed trust and rapport with children, providing assistance to teachers and engaging students in learning activities and positive behaviors to optimize comprehension of lessons.

• Established and handled memberships and customer accounts; guided new and existing customers on membership info, products, and services. • Was recognised and awarded for excellent communication skills and quality overall.• Responded and resolved to all complaints and concerns at rate of 100+ interactions daily, crafting specialised solutions to the individual in a professional and friendly manner.• Maintained accurate, current knowledge of all company guidelines system wide, keeping manual up-to-date at all times.• Demonstrated proficiency of basic computer applications such as Microsoft Office products; obtained expiration dates for other lines of business from referral customers.• Sold and completed applications, as well as automobile insurance policies for clients, including new business, renewals, and endorsements.• Handled sales administration and reporting activities; contacted customers regarding account status and renewals.• Upheld highest levels of integrity and provided exceptional customer service during all touch points with external and internal clients.