• Co-owner of the Twin Cities' premier painting company, specializing in helping Property Managers, HOA's, and MHA's with all their turnover and capital improvement painting needs!

• Responsible for all marketing and sales initiatives, resulting in 138.9% revenue growth (2021-2023).• Responsible for oversight of budget and P&L, and labor/cost control.• Created and implemented brand, data, and integrated marketing strategies, resulting in 86% email subscriber list growth, and over 56,000 collective social media followers.• Leveraged technology to streamline processes, increase online ordering by 13.6%, and build customer loyalty.

• Responsible for all marketing and sales initiatives.

• Technical Capability Lead for Genesys Intelligent Work Distribution (iWD), Voice, and IVR across all lines of business in the Claim Organization.• Assumed expanded role leading iWD (September, 2019).

• Led deployment and lifecycle projects for artificial intelligence (AI) as a service, in contact center environments.• Blended role of equal parts Client Liaison, Scrum Master, and Product Manager. Also responsible for team development of junior level project managers and other internal technical resources.

Senior Project Manager - Operations• Project and operational management of network and call center technology, hardware, IT systems, software projects, workforce management, and data/analytics programs.• Product owner for internal metrics and work-tracking system/software.• Other initiatives and activities include customer experience improvement and identifying/implementing innovative hardware/software solutions to support business objectives.Senior Project Manager - Wireless• Management of construction, integration, and implementation activities for regional deployment of UMTS and LTE wireless technology to cellular sites.Senior Training Manager• Leadership of training projects, from design to delivery.Mid-Market Business Sales Representative• B2B Sales

• Full service event design of corporate events & meetings, weddings, and parties. • Concept creation, logistics, vendor selection/management, contract negotiation, and event “day-of” coordination. • Design and creation of printed materials, including invitations and business collateral.

• Freelance design & consulting for small and medium sized businesses and nonprofits.• Services included website creation and maintenance, graphic design, logo & name design, print design, promotional design, copy writing, and social media strategy consulting.