May Farouk Omar Email & Phone Number

Bahrain

As a Business Development Manager, my responsibilities entail driving company growth by identifying new business opportunities and crafting strategic marketing campaigns. I specialize in lead generation, relationship building, and market analysis to expand our market presence and boost revenue. My role involves negotiating and closing deals, developing compelling marketing content, and ensuring consistent brand messaging. With a strong background in both business development and marketing, I… Show more As a Business Development Manager, my responsibilities entail driving company growth by identifying new business opportunities and crafting strategic marketing campaigns. I specialize in lead generation, relationship building, and market analysis to expand our market presence and boost revenue. My role involves negotiating and closing deals, developing compelling marketing content, and ensuring consistent brand messaging. With a strong background in both business development and marketing, I collaborate with cross-functional teams to support sales efforts and achieve our business objectives. Let's connect to explore how we can create impactful growth together! Show less

Bahrain

Founder of Dolphin Real Estate. Setup, operation, property management, sales & marketing, contractual & leasing agreements, digital marketing, market research & analysis, KPI’s and overall management of www.dolphin-bh.com,

Bahrain

• Developing and executing integrated sales and marketing plans and strategies. I was responsible for managing website content, and digital marketing activities across several social media channels including SEO, SEM, Web Development, Digital Advertising, Social Media Advertising.• Delivering revenue through e-commerce, through strategic planning, testing and optimizing campaigns and results and KPI’s.• Created and executed several digital & social media marketing campaigns and Google… Show more • Developing and executing integrated sales and marketing plans and strategies. I was responsible for managing website content, and digital marketing activities across several social media channels including SEO, SEM, Web Development, Digital Advertising, Social Media Advertising.• Delivering revenue through e-commerce, through strategic planning, testing and optimizing campaigns and results and KPI’s.• Created and executed several digital & social media marketing campaigns and Google AdWords and Ad placements across all major digital platforms. Show less

Bahrain

Setup the White Real Estate branding and business development strategies.• Developed and implemented a comprehensive Strategic Business Plan for customer acquisitions. • Property Management, leading the planning, development and implementation of the property leasing strategy management• Professionally represented White Real estate and developed strong relationships with existing and prospective clients, homeowners and property managers within the kingdom.• Utilized content… Show more Setup the White Real Estate branding and business development strategies.• Developed and implemented a comprehensive Strategic Business Plan for customer acquisitions. • Property Management, leading the planning, development and implementation of the property leasing strategy management• Professionally represented White Real estate and developed strong relationships with existing and prospective clients, homeowners and property managers within the kingdom.• Utilized content management software system to enable more accurate management of properties and sales leads for more efficient tracking of the sales process.• Achieved a reputation for exceptional customer service and client retention rates.• Planned and executed several web & social media digital marketing campaigns Show less

Bahrain

Reporting to the Chief Operating Officer. Responsible for the development and optimization of operation projects. Achievements: • Successful setup of the contact centre telephony system using the latest technology• Introduced unified communication systems through email and SMS messages • Initiating and managing digital marketing strategies and implementation and email campaigns.• Ongoing training and motivation of staff on soft skills & customer retention

Bahrain

Reporting to the Director of Operations. Provided a high level of customer service and satisfaction, handling of customer complaints and retention, optimizing processes using strategic initiatives, leadership, training, and motivation of the customer service team.Achievements: • Restructured the customer service department to optimize the customer service and support• Optimized processes, including recruitment, soft skills training & staff motivation• Introduced a collection… Show more Reporting to the Director of Operations. Provided a high level of customer service and satisfaction, handling of customer complaints and retention, optimizing processes using strategic initiatives, leadership, training, and motivation of the customer service team.Achievements: • Restructured the customer service department to optimize the customer service and support• Optimized processes, including recruitment, soft skills training & staff motivation• Introduced a collection section to enhance accurate customer payments in a timely fashion Show less

Bahrain

Gulf Tradanet - Mihnati.com™ - Under the sponsorship of Nesma Advanced TechnologyResponsibilities: Reported to the General Manager, managing 10 staff members, responsible the overall setup of the Call Center from scratch, my responsibilities entailed setup, recruitment, training, and overall management of the call center and Customer Relations including business development and for the enhancement of the eCommerce.- Successful overall setup, staff recruitment, training and launch of… Show more Gulf Tradanet - Mihnati.com™ - Under the sponsorship of Nesma Advanced TechnologyResponsibilities: Reported to the General Manager, managing 10 staff members, responsible the overall setup of the Call Center from scratch, my responsibilities entailed setup, recruitment, training, and overall management of the call center and Customer Relations including business development and for the enhancement of the eCommerce.- Successful overall setup, staff recruitment, training and launch of the call center within 6 weeks timeframe.- Drive the sales through the call center and direct sales for the GCC - Assisted with Social Networking and eMarketing to increase traffic and overall online sales through Mihnati.com website.- Creation of business development scheme to expand the online recruitment services throughout the GCC. Show less

Reporting to the Director of Commercial Operations, managing 20 staff members, responsible for the overall setup of E-Commerce & Call Centre of Bahrain Air Premium Low-Cost Airline to strategically drive & increase sales through online sales channels, the Call Centre and Digital marketing activitiesAchievements:• Management and overall setup of Website, E-commerce & Call Centre department. Introduced appropriate KPI’s and monitoring of sale traffic and revenue • Increased online… Show more Reporting to the Director of Commercial Operations, managing 20 staff members, responsible for the overall setup of E-Commerce & Call Centre of Bahrain Air Premium Low-Cost Airline to strategically drive & increase sales through online sales channels, the Call Centre and Digital marketing activitiesAchievements:• Management and overall setup of Website, E-commerce & Call Centre department. Introduced appropriate KPI’s and monitoring of sale traffic and revenue • Increased online sales by over 40% exceeded sales revenue forecast through aggressive digital marketing promotions & fare manipulations.• Introduced ancillary products over the web (Hotel, Car and Travel Insurance)• Utilized Digital marketing and such as PPC, SEO, SME, and Social Media to achieve maximum visibility and traffic to Bahrain Air website & booking engine. Show less

Reporting to the Head of Distribution and E-Commerce, responsible for the management of Gulf Air website. Management and strategically outlining web strategies and support of online sales for B2B as well as B2C whilst coordinating marketing activities with Marketing Department and local sales organization to promote and increase online sales and web presence. Achievements:• Revamped, restructured and re-engineered Gulf Air Corporate site to make it more user-friendly, interactive and… Show more Reporting to the Head of Distribution and E-Commerce, responsible for the management of Gulf Air website. Management and strategically outlining web strategies and support of online sales for B2B as well as B2C whilst coordinating marketing activities with Marketing Department and local sales organization to promote and increase online sales and web presence. Achievements:• Revamped, restructured and re-engineered Gulf Air Corporate site to make it more user-friendly, interactive and innovative • Enhanced the web experience and maximized the power of the web presences including the booking engine by increasing sales through collaborated efforts of PPC & SEO and digital marketing.• Managed third-party vendors to ensure ongoing support and reliability of servicesAwards:• Best website Bahrain e-Content Award 2007• Awarded outstanding staff for the month for successful web project implementation Show less

Bahrain

Reporting to Head of IT Business Development. Responsible for the overall management and deployment of e-commerce solutions based on Internet, Intranet & Extranet technologies.Achievements:Successful management and implementation of Payment Gateway project to automate credit card payments online, via call centre and throughout Gulf Air reservation channels• Web Solution project management including, planning, executing, controlling and implementation.Awards:• 2nd Best… Show more Reporting to Head of IT Business Development. Responsible for the overall management and deployment of e-commerce solutions based on Internet, Intranet & Extranet technologies.Achievements:Successful management and implementation of Payment Gateway project to automate credit card payments online, via call centre and throughout Gulf Air reservation channels• Web Solution project management including, planning, executing, controlling and implementation.Awards:• 2nd Best Website at 18th Annual Freddie Awards 2006• 3rd Best Website at 17th Annual Freddie Awards 2005• Best website Bahrain e-Content Award 2005 Show less

Responsibilities:Reporting to Head of IT Infrastructure was responsible for the internet and e-commerce architecture and Planning, coordination, development, and execution of web-based application solutions.Achievements:- Provided E-Commerce Consultancy for all web related projects throughout the company for B2C, B2E & B2B- Trained in-house Gulf Air staff on web related applications- Re-branded and restructured Gulf Air Corporate & Intranet sites in record… Show more Responsibilities:Reporting to Head of IT Infrastructure was responsible for the internet and e-commerce architecture and Planning, coordination, development, and execution of web-based application solutions.Achievements:- Provided E-Commerce Consultancy for all web related projects throughout the company for B2C, B2E & B2B- Trained in-house Gulf Air staff on web related applications- Re-branded and restructured Gulf Air Corporate & Intranet sites in record time- Introduced SMS to allow customers to receive flight schedules and notifications- Preparing operational, financial and statistical reports and analysis for the utilization of e-business solutions, and provided appropriate recommendations or conclusions. Show less

Bahrain

Responsibilities:Reporting to Head of Marketing, was responsible of devising an e-Marketing plan for Gulf Air website taking into account the needs of user departments and ensured that Gulf Air fully exploits marketing opportunities on the Internet by developing a website that is interactive, dynamic and keeping with the brand values whilst ensuring the website is up-to-date. Achievements:- Management and introduction of online booking engine for B2C (using Saber Reservation… Show more Responsibilities:Reporting to Head of Marketing, was responsible of devising an e-Marketing plan for Gulf Air website taking into account the needs of user departments and ensured that Gulf Air fully exploits marketing opportunities on the Internet by developing a website that is interactive, dynamic and keeping with the brand values whilst ensuring the website is up-to-date. Achievements:- Management and introduction of online booking engine for B2C (using Saber Reservation System)- Planned and conducted market research to identify opportunities for increased online sales.- Created a personalized e-FFP site to allow Frequent flyer members to access their data and redeem their mileage- Introduced online timetable and downloadable timetables for Desktop and Pocket PC- Promoted Gulf Air site through online advertisements- Created an administration section for press releases/media centre and Career Site Show less

Responsibilities:Was responsible for the re-engineered of Gulf Air website, enhanced its functionality, updates, and introduced new sections by ensuring that it is customer-centric, innovative and interactive and increasing travel via online promotions.Achievements:- Revamped, restructured and re-engineered Gulf Air Corporate site to make it more user-friendly, interactive and innovative- Promoted Gulf Air site through 3rd party sites e.g. Yahoo and MSN within specific target… Show more Responsibilities:Was responsible for the re-engineered of Gulf Air website, enhanced its functionality, updates, and introduced new sections by ensuring that it is customer-centric, innovative and interactive and increasing travel via online promotions.Achievements:- Revamped, restructured and re-engineered Gulf Air Corporate site to make it more user-friendly, interactive and innovative- Promoted Gulf Air site through 3rd party sites e.g. Yahoo and MSN within specific target markets for our tactical promotions- Introduced interactive seat maps, live weather report, exchange rates, destination information, interactive route network, online timetable, screensavers, eCards & kids corner- Supported all corporate internal marketing conferences to ensure the consistent delivery of the corporate brand. Show less

Professional Post Gratued Diploma, Strategic Marketing

Higher Diploma, Web Publishing

Higher Diploma, Web Publishing

Aas Degree, Applied Science & Data Processing

Diploma, Ecommerce

Diploma, Advanced Web Publishing

Adwords Display Certification

Google has recognized me as an AdWords certified professional, meaning that I’ve passed multiple exams that assess my product expertise..