May C. Email and Phone Number
www.comcast.com
May C.'s Location
Greater Philadelphia, United States, United States
May C.'s Contact Details
May C. work email
- Valid
- Valid
- Valid
May C. personal email
n/a
About May C.
Sales operations, strategy, vendor management and automation leader with over 10+ years of experience in telecommunications. Focusing on quality, inbound sales and telemarketing channels with a proven track record of sales enhancement, revenue growth and managing complex projects/teams to ensure expected return on investment. Regarded by upper management as resourceful, problem-solver with strong leadership and communication skills.
May C.'s Current Company Details
Comcast
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Positive Creativity | Strategic Thinker | Execute with Passion | Optimization Focused
www.comcast.com
- Website:
- comcast.com
May C. Work Experience Details
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Senior Director Outbound Business PartnersComcast Mar 2024 - PresentPhiladelphia, Pa, Us
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Director, Telesales StrategyComcast May 2023 - Mar 2024Philadelphia, Pa, UsLeader of channel growth strategy and optimization driving executive leadership alignment and execution excellence.• Development of vendor strategic growth alignment to business needs and channel performance optimization.• Broker injection of AI/ML models to optimize channel growth and performance potential.• Lead cross channel alignment to drive sales and revenue growth.• Implement new XPA program improving vendor performance and deepen product knowledge/sales soft skills.
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Director, Inbound Sales & QualityComcast Apr 2018 - Aug 2023Philadelphia, Pa, UsLeader of quality automation strategy and implementation across the inbound, outbound and chat sales channels. Responsible for inbound sales channel focusing on implementation of product tactics and sales growth strategy.• Spearhead the development of quality automation though facilitating stakeholder approvals for key program elements including the sale query build, which is a corner stone of driving digitizing sales coaching.• Lead quality automation strategy and tool development in collaboration with division strategic leaders across inbound, outbound and chat channel to create a nationalized program that is cross channel.• Drive the build of internal and external tools to deploy and improve the quality program (Sales Quality Excellence/ Awesome Experience) including training, playbook program documentation, communications platform program page, Call Library and launched supporting coaching tools through 3rd party owned databases (myQuality) and salesforce supported (myReports+myCoach) system.• Lead go-to market strategy implementation for inbound, outbound and chat channels.• Responsible for sustainment and adoption of new order entry system (XOE), the new cross channel order entry system.
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Telesales Senior ManagerComcast May 2015 - Apr 2018Philadelphia, Pa, UsResponsible for the development, analysis, and implementation of product and sales support programs for both internal and external vendor partners. • Strategized Xfinity Mobile product launch through focus on frontline knowledge development.• Developed and launched Telepro program focused on the growth of supervisor facilitation skills as coaches.• Launched the Net Promotor System as a part of the company initiative to refocus on the customer experience.• Analyzed and calibrate with quality monitoring partner to meet and exceed the goal set for G’BYE compliance.• Collaborate with various business units to further drive product education and sales strategies.
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Telesales ManagerComcast Oct 2012 - May 2015Philadelphia, Pa, UsManaged 12 million dollar budget for Telesales channel to achieve connect goals. Responsible for executing sale strategies through eight vendors partners and drove alignment with cross functional teams.• Implemented new outbound quality program driving new quality standard set for customer conversations and improving customer engagement.• Executed sales campaigns to support outbound telesales strategies for upgrading current customers, acquiring non-subscribers, and coordinating with direct mail and affiliate efforts.• Lead RFP selection process to deployment of Yellowfin data aggregation tool within the Comcast Outbound Universal Reporting Tool (COURT) for increased efficiency of managing campaign activity.• Developed and communicated best practices to vendors and internal centers to achieve maximum results.• Supported Xfinity Home Security launch through managing frontline training and customer facing phone numbers assigned by vendor partner for internal transfers and direct marketing campaigns.
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Telesales AnalystComcast Feb 2011 - Oct 2012Philadelphia, Pa, UsResponsible for creating reports to analyze and drive channel initiatives across all divisions. • Coordinated the planning and execution of telemarketing campaigns for all products, including new Xfinity Internet 2go and Xfinity Signature Support products.• Analyzed campaign results utilizing the internal reporting tool (COURT) to evaluate effectiveness and implement improvement changes.• Created monthly fiscal budget, forecasting, and results reporting on telesales connects and sales efforts.
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Competitive Analysis Marketing CoordinatorComcast Feb 2010 - Jan 2011Philadelphia, Pa, UsResponsible for researching competitive developments and create competitive comparisons to further drive sales strategies and win back sales. • Researched and developed competitive stack-up dashboard reports on competitive market analysis with a focus on over-the-top/alternative video aggregators.• Developed and analyzed the functionality of Competitive Edge, a frontline internal competitive knowledge management tool, to determine effectiveness and create improvement solutions.• Coordinated internal Xfinity Brand launch and implemented employee incentive program to lift RGUs by working with fulfillment houses, print agencies, and third-party sponsors.
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Strategic Marketing Coordinator/ Salesforce Crm AdministratorSmart Business Advisory And Consulting Apr 2008 - Jul 2009Us• Customize and implement Salesforce CRM system for utilization on email and print campaigns • Develop HTML email and print campaigns for niche markets• Analyze and prepare daily web trend reports from email tool for CMO measuring the effectiveness of campaigns• Develop and manage online webinars for compensation and health insurance campaign geared toward 50 national public schools with an audience of 650 people• Research and coordinate tradeshows, conferences and company hosted events to market services• Research, copy write and distribute the monthly industry tailored newsletters for internal and external audiences -
Integrated Solutions Associate Project LeaderGlaxosmithkline Sep 2006 - Mar 2007Brentford, Middlesex, Gb• Lead projects for various branding, e-mail, and direct mail communication campaigns from creation to launch• Collaborate with multiple creative and web development vendors to launch the Arranon.com and Aritra.com• Review vendor direct to consumer pieces for quality assurance before submission to copy approval process • Copy write internal newsletter to inform department of new documents and procedures• Compile weekly, monthly web tends for Diabetes education tool (www.diabetes.com)• Gather research regarding industry competitors for the premiere oncology site
May C. Skills
Competitive Analysis
Leadership
Management
Marketing Strategy
Salesforce.com
Marketing
Project Management
Customer Retention
Sales
Analysis
Program Management
Crm
Budgets
Business Process Improvement
Forecasting
Advertising
Process Improvement
Project Planning
Cross Functional Team Leadership
Customer Experience
Customer Relationship Management
May C. Education Details
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Drexel UniversityRetail Management -
Drexel University'S Lebow College Of BusinessGeneral
Frequently Asked Questions about May C.
What company does May C. work for?
May C. works for Comcast
What is May C.'s role at the current company?
May C.'s current role is Positive Creativity | Strategic Thinker | Execute with Passion | Optimization Focused.
What is May C.'s email address?
May C.'s email address is ma****@****ast.com
What schools did May C. attend?
May C. attended Drexel University, Drexel University's Lebow College Of Business.
What skills is May C. known for?
May C. has skills like Competitive Analysis, Leadership, Management, Marketing Strategy, Salesforce.com, Marketing, Project Management, Customer Retention, Sales, Analysis, Program Management, Crm.
Who are May C.'s colleagues?
May C.'s colleagues are Terry Colaiacovo, Antionette Pamias, Cheryl Mills, Joseph Vu, Amo Tom, James Nelms, Jeffery Spaulding.
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