May H. Email & Phone Number

Wisconsin, United States

• Prepare, maintain, and negotiate research budgets and contracts for new clinical trial studies, ensuring costs are adequately covered and compliant with institutional financial and legal requirements• Lead contract and budget negotiations with pharmaceutical companies, biotech firms, and other institutions successfully securing financial terms in 90% of cases• Monitor ongoing trial budgets, identifying discrepancies and negotiating adjustments with sponsors to prevent budget overruns• Responsible for building patient calendars, managing the financial console, and setting up protocol and subject-related events for invoicing within CTMS• Collaborate with cross-functional teams to streamline the budget and contract review process, reducing negotiation times and efficiently enhancing trial initiation speed• Partner with legal counsel to review and negotiate terms in clinical trial agreements, mitigating risks related to indemnity, liability, and intellectual property• Review and provide feedback to regulatory and study teams for study-specific informed consent forms to ensure the benefit, costs, reimbursement, and subject injury sections align with the contract and budget• Manage the budget and contract amendment process, negotiating revised terms with sponsors following protocol changes or regulatory updates• Provide ongoing support to study teams in managing budget-related queries and resolving contract discrepancies during the course of the trial

Advocate Aurora Research Institute | Aslmc | Milwaukee, Wi

• Coordinated all aspects of oncology clinical trials, including patient recruitment, informed consent, scheduling, and data collection, ensuring adherence to protocol and regulatory requirements• Monitored and documented patient progress, adverse events, and protocol deviations, reporting findings to Principal Investigators and regulatory bodies as required• Facilitated communication between patients, clinical staff, and trial sponsors, ensuring all stakeholders were informed of trial updates, requirements, and timelines• Managed trial-related documentation, including case report forms, regulatory binders as applicable, and patient records, maintaining strict adherence to Good Clinical Practice (GCP) guidelines• Coordinated with pharmacy, lab, and radiology departments to ensure timely and accurate execution of trial procedures, including drug administration and imaging• Maintained meticulous records in CTMS, ensuring accurate tracking of patient enrollment data, entry, and trial milestones• Conducted patient follow-ups via phone and in-person visits, collecting data on treatment outcomes and adverse events, and documenting findings in electronic health records (EHR, i.e. EPIC)• Managed trial inventories, including study-specific supplies, ensuring proper storage, handling, and documentation in compliance with FDA and GCP standards• Committee member of AARI Standard Operating Procedure (SOP) committee reviewing clinical trial procedures regularly• Assisted research physicians with annual Cancer Therapy Evaluation Program (CTEP) registration renewals as their associated Registration Coordinator o Initiated CTEP workgroup, developed workflow document, and introduced Trello Board to track onboarding new research physicians, CTEP registrations, regulatory Delegation of Authority (DOA) log progress, NCI Community Oncology Research Program (NCORP) rostering, and CTEP registration statuses

Advocate Aurora Research Institute, Llc | Asmc | Milwaukee, Wi

• Provided comprehensive administrative support to the Director of Oncology Clinical Trials, managing schedules, coordinating meetings, and handling day-to-day communications• Managed the Director’s calendar, scheduling and prioritizing meetings with clinical staff, research teams, and external stakeholders, ensuring all appointments were efficiently organized• Assisted in the preparation and review of clinical trial documents, including study protocols, consent forms, and regulatory submissions, ensuring accuracy and compliance• Coordinated travel arrangements for the Director and research team, including hotels and conference registrations, optimizing cost and convenience• Acted as primary point of contact between Director and various departments, facilitating smooth communication and collaboration on clinical trial activities• Prepared and distributed agendas, minutes, and follow-up action items for meetings, ensuring all participants were informed of key decisions and next steps• Assisted with budget tracking and expense reporting, ensuring timely submission of financial documentation and adherence to departmental budgetary constraints• Supported the Director in the recruitment and hiring process for new research staff, coordinating interviews, processing hiring paperwork, and onboarding new team members• Managed office supplies and resources for the administrative office and multiple service line departments, ensuring the availability of necessary materials and maintaining an organized workspace• Assisted with the planning and execution of departmental events, including scheduling Site Initiation Visits (SIVs), in-person sponsor monitoring visits with on-site pharmacy• Responsible for tracking quarterly oncology clinical trial enrollments by region, developing and reporting monthly newsletters, and assisting with monthly all-team clinical trial meetings

Aurora Consolidated Labs (Acl) | Aurora Health Care | West Allis, Wi

• During my time at ACL, I was involved in resolving multiple insurance claims that included thousands of accounts that were reprocessed incorrectly, offering solutions and resolving the issue before transferring to my new role as an administrative assistant• Quickly promoted to tier 2 while demonstrating excellent work performance, active listening, leadership, and role model behavior during a setback with a large health insurance that had recoup and account adjustment errors. During that period, I traveled to Illinois with my team leader, manager and another team member to discuss with health insurance’s head supervisor to resolve reoccurring issues with claims.• Developed numerous detailed written procedures and provided training for new and existing team members• Accurately posted patient payments, insurance payments, and adjustments to patient accounts in the billing system, ensuring timely and precise application of funds• Collaborated with multiple departments and external stakeholders to resolve payment discrepancies, denials, and underpayments, effectively reducing outstanding balances and improving reimbursement rates• Processed refunds for overpayments and resolved unapplied or misapplied payments, ensuring compliance with organizational policies and payer guidelines• Communicated with patients to explain account balances, payment postings, and insurance coverage, assisting in resolving billing inquiries and setting up payment plans as needed• Communicated with insurance companies to address claim rejections, payment discrepancies, and coordination of benefits (COB) issues, facilitating prompt resolution and payment• Maintained detailed communication of all payment posting activities, including corresponding with payers and patients, in compliance with HIPAA and company policies

Bachelor Of Science - Bs, Business Management And Leadership

Associate'S Degree, Healthcare Services Management

• Technical Diploma, Health Unit Coordinator - 2017 • Technical Diploma, Healthcare Customer Service - 2015 • Technical Diploma, Nursing.