Jim Mayhew Email & Phone Number

~𝑅𝑒𝑝𝑜𝑟𝑡𝑖𝑛𝑔 𝑡𝑜 𝑉𝑃/𝐺𝑀 𝑜𝑓 𝐶𝑎𝑛𝑎𝑑𝑎 𝑎𝑛𝑑 𝑁𝐸 𝐴𝑚𝑒𝑟𝑖𝑐𝑎𝑠 𝑅𝑒𝑔𝑖𝑜𝑛• Responsible for managing the book of business for ~26 Fortune 500 accounts across the US and Canada, primarily focused on manufacturing companies providing medical and travel risk digital mitigation services, security and medical consulting, and medical/clinic staffing on-site.• Build and maintain corporate accounts client relationships, including key clients General Motors, General Mills, Rockwell Automotive, Cargill, and Eastman Chemical, and cultivate relationships and market insights to reduce sales cycles.• Promote consulting solutions to solve client-specific challenges assisting in the implementation and adherence to the key processes of the Sales and Marketing department.• Develop a pipeline of opportunities in the CRM system (Salesforce.com) new, identify and secure new business development and sales opportunities, and determine opportunities to sell additional solutions to clients. • Collaborate with strategic markets to include client engagement and industry planning in different markets.• Lead re-negotiation and the renewal of corporate accounts with Fortune 500 companies.• Developed comprehensive business plans for strategic partnerships to increase education and training of client personnel in all aspects of Duty of Care and traveler safety and security.• Work closely with clients to ensure a strong understanding of their business needs, technology capabilities and delivery preferences to develop appropriate project proposals, and partner with internal stakeholders Operations, products, medical, and consulting groups to ensure delivery of services.• Facilitate kick-off implementation meetings where the deal is sizeable, the client is of strategic importance or requires sophisticated workflow development.• Oversee 3rd party agency and company relationships with Insurance companies, Insurance brokers, security firms, and digital support firms.

• Produced a 100% renewal rate of annual contracts over a period of 24 months• Exceeded Gross Profit (GP) targets by ~125% during COVID-19• Increased regional YOY GP by 2% (2020) and 8% (2021) during COVID-19 peak years

Greater Philadelphia Area

~ 𝑉𝑃 𝑜𝑓 𝑁𝑜𝑟𝑡ℎ𝑒𝑎𝑠𝑡 𝑈𝑆• Managed an account management team to deliver services to ~400 accounts throughout the Northeast and Midwest, growing the book of business throughout all industries.• Led a 16-person team, including an Account Director, Senior Account Managers, and Account Managers, monitoring the team's performance and leading them to support the regional business high revenue mid-sized and Fortune 500 companies.• Supported a growing portfolio of clients across the Americas regions serving as an escalation point for clients, the client Services team, and all other internal departments within the region, including key clients Price Waterhouse, General Mills, CBRE, Morgan Stanley, and Estee Lauder.• Identified and executed new client implementations across the region, including the ownership of personally managing the key accounts within the region.• Provided consistent administrative support to the Sales and Marketing Department concerning the client renewal process, onboarding of clients and client reporting. • Ensured the team followed the standard renewal process to renew existing business within the designated set of clients with a goal of 100% being renewed on time. • Governed hiring decisions with accountability for quarterly conversations, performance counseling, coaching, and career development.

• Coached and led a 16-person regional team to grow the region by 12%• Improved sales SFDC KPIs to lead all regions in the US• Spearheaded a program to create a new position to add an additional layer between the VPs and Sales, and with the success of the program resulting in expansion into 4 regional roles• Implemented a new account management plan that evolved from servicing to a strategic, high-touch engagement philosophy and, most notably, in developing the existing team resulting in higher annual increases at renewal and increased upsells.

Trevose, United States

~ 𝑅𝑒𝑝𝑜𝑟𝑡𝑖𝑛𝑔 𝑡𝑜 𝑡ℎ𝑒 𝐺𝑒𝑛𝑒𝑟𝑎𝑙 𝑀𝑎𝑛𝑎𝑔𝑒𝑟 𝑜𝑓 𝑡ℎ𝑒 𝐴𝑚𝑒𝑟𝑖𝑐𝑎𝑠• Directed the Americas account management and client services strategy implementing innovative plans to enhance operational effectiveness and improve client experience to drive regional growth.• Managed a team of 7 direct reports, including Direct Customer Service, Account Director – Service Contracts, Director – Client Support Specialist, and Client Engagement Manager leading 60 indirect employees to support ~1,600 key accounts and enterprise customers, including Apple, Microsoft, Facebook, Estee Lauder, and General Mills.• Led client services team to ensure the organizations account strategy and re-engagement process was delivered, including introducing customer satisfaction measurement process, making corrective plans, and analyzing trends• Established and executed strategic and profitable action plans focused on improving financial performance and building top-performing teams to meet the organization's commercial goals.• Recruited as a business leader responsible for growing customer base and revenue by providing organizations with healthcare and security risk solutions within the region.• Fostered internal social structure that enabled the success of a joint venture with former competitor Control Risks.• Designed and implemented sales growth strategies and 365-day client engagement plans, measured effectiveness on new business, retention, and cross-selling, respectively• Collaborated with the GM/CEO of the region to design sales incentives aligned with strategy, re-balanced territories, and prescribed targets.

• Championed a team of 67 people to grow the business from $185M to $196M revenue with an $80M gross profit• Reduced attrition rate by 6% over the previous year through improved visibility of at-risk clients• Spearheaded operational efficiencies and effectiveness improvements by optimizing and integrating the end-to-end sales process (reengineering processes, in/out-sourcing, and automating in Salesforce.com), creating a best-in-class training program for sales and client service (sales skill, tools, products), and tailoring the CRM to the meet needs of the US market.• Please note: in 2018, after multiple family members passed, Jim stepped away from his VP role to support his family's needs.

Greater Jakarta Area, Indonesia

~ 𝑅𝑒𝑝𝑜𝑟𝑡𝑖𝑛𝑔 𝑡𝑜 𝑡ℎ𝑒 𝐺𝑒𝑛𝑒𝑟𝑎𝑙 𝑀𝑎𝑛𝑎𝑔𝑒𝑟 - 𝐼𝑛𝑑𝑜𝑛𝑒𝑠𝑖𝑎• Responsible for leading the sales and marketing strategy across all products and consultancy lines for the Indonesia and Malaysia region, successfully coaching a core team to exceed the overall revenue and profitability goals • Led a 35-person team including 6 Directors and 29 Managers across the Business Development, Account Management, Client Support, Marketing, and Process Improvement departments focused on acquiring and managing new business and existing client growth and retention for ~300 accounts.• Accountable for consultative sales and implementing human capital risk mitigation strategies for new and key accounts. Developed long-term strategic growth for Fortune 500 and Global 100 accounts, including Rio Tinto, Freeport McMoran, Exxon, BP, and Agincourt. • Re-built sales team, including recruitment, orientation, and management of new staff and instituted sales discipline and process to grow the business. • Facilitated the identification and cross-fertilization of best practices and processes to enhance sales, customer services, marketing, business development, account management and client satisfaction.• Cultivated high-touch relationships with key clients and decision-makers to identify up-selling and cross-selling opportunities, educate clients on various service offerings• Developed and implemented strategic plans for key clients ensuring customers were fully trained, supported, and optimally positioned to generate maximum value from International SOS products and services.• Partnered with internal stakeholders, including Regional/Group HR, Regional Operations, CFO Medical Service, CEO Medical Service, Group Commercial GM, Group Medical Director for Medical Staffing, Regional General Manager, General Counsel, and the 2 company founders.

• Revamped the Business Development division by putting 1 expat and 1 local Director in roles designed to cultivate new relationships.Created a cross-functional team to support customer retention during the mining downturn in Indonesia, resulting in full protection of current GP and client retention rate of 96%• Revamped the Business Development division by putting 1 expat and 1 local Director in roles designed to cultivate new relationships.Spearhead the creation of a Corporate Manufacturing sector that increased sales by 15% within the vertical• Revamped the Business Development division by putting 1 expat and 1 local Director in roles designed to cultivate new relationships.• Established internal sales processes that improved the region's KPI compliance from 9th place to 1st place, globally

Dubai

~ 𝑅𝑒𝑝𝑜𝑟𝑡𝑖𝑛𝑔 𝑡𝑜 𝑡ℎ𝑒 𝐺𝑒𝑛𝑒𝑟𝑎𝑙 𝑀𝑎𝑛𝑎𝑔𝑒𝑟 - 𝐸𝐸𝐶𝐴• Responsible for driving growth for the market segments, developing new business, and expanding business within 650+ pre-existing client accounts throughout a 9-country region located in Eastern Europe and Central Asia, increasing revenue from $27.5M to $20M.• Analyzed client requirements, goals, and budgets to develop integrated RFPs, and negotiate multi-year contracts aligned with their strategic objectives.• Identified and won major tender proposals with key market players, including BP, Fluor, and Exxon Kara Sea Project - $2-5M U.S. per project. • Developed a strategic commercial development plan for the region, including a client retention plan, new territory opportunities, and strategic major project identification.• Created short-and long-range sales, marketing, and product development plan to integrate sales targets.• Accountable for the full range of marketing, business development & client service activities - generating sales opportunities, revenue growth and enhancing sales force effectiveness• Maintained strong and effective relationships with International SOS’ business partners in EEMEA, major suppliers, government authorities and Intl.SOS key support network.

• Curated a business plan for the group to add Infrastructure and sales worth $1M in the first 3 years for Turkey • Directly involved in the largest medical supply contract in the history of the company at $2M+ USD• Developed the first-of-a-kind 3-year business plan for Russia's top three oil manufacturers, Gazprom, Lukoil and Rosneft, setting the stage for the group to create 3-year business plans for all major oil, gas and mining companies.

• Led the global business growth strategy and cultivated relationships for ~ Top 100 DHL Express accounts and global accounts across 21 countries leveraging a portfolio of products and services to redefine the logistics value proposition for client’s supply chain strategies growing revenue by 46%.• Collaborated with global teams and individuals to service clients within the manufacturing, finance, oil & gas, aviation, retail, mining, and tech industries, including key assigned accounts United Nations, Schlumberger, Vodafone, Huawei, and Aramco.• Implemented a global business development plan leading and managing customer presentations and proposals to ensure a common understanding of service expectations and solutions, both externally and internally, throughout the region.• Coordinated with cross-functional teams to acquire new business while managing initiative projects to exceed overall account and client expectations, and cultivated the relationship between the sales team, global bid teams, and customers ensuring service excellence.• Built customer confidence in DHL's ability to respond to their current anticipated needs by understanding the customers' problems and influencing DHL's strategy accordingly.

• Grew territory from $12M USD to $22M USD over a 3-year period• Expanded United Nations business from $300K USD to $3.6M• Project Manager for Global Schlumberger renewal tender, which was awarded to DHL Express at a value of $31M euros• Set up a program by which all United Nations agencies could use DHL Express in the region, with quarterly price points based on volume.

• Managed the full P&L and $240M Euro operations budget for DHL Russia leading the long-term growth strategy for Express shipment operations located throughout 30 cities within Russia growing the business by 54% YOY.• Oversaw a team of 5 Directors and 2,500 operational employees responsible for Aviation, Ground Handling, Customer Operations, Facilities, and Customs Relationships.• Responsible for strategic, operational, and financial oversight accountable for enhancing quality, customer satisfaction, streamlined operations, reduced operating costs, increased profitability, increased efficiencies, improved employee morale, and lower turnover.• Designed and managed regional incentive program achieving globally set service targets and YOY improvement on measurable trends.• Led the standardization of operating approaches, development of customer-specific set of SOPs, established KPIs, and implemented reporting tools to monitor adherence.

• Implemented sorting system is driven on pieces per hour versus labor costs, saving $2M USD• Established agreement with Police checkpoints that allowed transport vehicles to arrive early to air sort, improving air connections by 18%• Developed a Customer Operations team designed to work closely with sales to reduce operational costs and improve efficiencies for our major clients resulting in a reduction of 250k in operational costs and on-time performance improvement from 94% to 97%.

• Responsible for supporting the operating plans and budgets and optimizing the Haul Sort and Line operations for 28 Air and Ground Branch Operations providing Domestic and International Air shipment, Intl. and country ground transport, and customs clearance processing. • Accountable for developing business plans for the operations, including operational analysis, evaluation, improvements, and cost savings initiatives to exceed targeted goals.• Developed and implemented process improvement initiatives to ensure a competitive output yielding both immediate and long-term improvement through lower realized costs.• Partnered with Regional Director, District Sales Managers, HR, Union reps, Regional HR, Branch Managers and support teams to execute processes to improve the overall operating performance at each branch.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• Led strategies to improve the sort equipment performance and ROI for each branch enabling the region to grow revenue from $65M to $70M

• Oversaw the full P&L and $23M line haul budget for the main hub in BC responsible for leading a direct team of 11 Shift Supervisor, BDM, Account Managers, and a Union relationships Coordinator, supporting 139 associates in the operations, including HR, Customer Service, and accounting personnel increasing sales by $190 CAD.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• Reduced operations costs by 400k CDN over the 11 months.

• Responsible for the P&L for the Vancouver Branch, managing a sales portfolio of $15M CAD, supporting clients with Express and Ground package/envelope shipping anywhere DHL Express ships to in the world increasing sales $500K CAD over 17 months.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• Implemented a sorting system driven on pieces per hour versus labor costs, saving $750K CAD annually.

• Responsible for maintaining and growing top line revenue in excess of 55 million (CDN) annually. 18 direct sales representatives ranging from Tele Sales to Senior Account Representatives responsible for accounts ranging from 25,000.00 (CDN) to over 2 million (CDN) in top line revenue. • Directly participated in complex pricing and supply chain schemes for Canada's major customers to include HSBC, Nintendo, Ford Motor Company, BMW, and McKesson. • Knew and met regularly with our large accounts senior management team. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• During two year position territory experienced 4.2% growth with several of my sales representatives winning President's Club awards for being top seller in their perspective group