I was responsible for the implementation and improvement processes of the company's third-party vendor: invoices & claims team. My primary duties include the following:- Validation of invoices with supporting documents and ensuring that the documents are aligned with the company's policy.- Stakeholder Management: Collaboration of internal and external partners to provide resolutions, troubleshooting and escalation of aged claims, and maintenance of good filing.

I was promoted to Senior Route Revenue Analyst in April 2019. In my role as Senior Route Revenue Analyst, I was tasked with handling mainly the portfolio of Indochina, China and Thailand International routes My primary responsibilities are the following: - Manage a portfolio of flight routes and carry out daily pricing and inventory actions for each route to maximise revenue per available seat mile as well as achieve budgeted goals- Identifying holiday periods and… Show more I was promoted to Senior Route Revenue Analyst in April 2019. In my role as Senior Route Revenue Analyst, I was tasked with handling mainly the portfolio of Indochina, China and Thailand International routes My primary responsibilities are the following: - Manage a portfolio of flight routes and carry out daily pricing and inventory actions for each route to maximise revenue per available seat mile as well as achieve budgeted goals- Identifying holiday periods and special events for each route to ensure maximum profitability on inventory and price- Analyse historical and future booking trends through the revenue management system, reservation system, competitor fare monitoring and reporting systems for decision-making processes- Generate various reports in line with daily performance monitoring for management decision making- Liaise with various key departments on group bookings, price promotions and changes to schedules and aircraft capacities;- Participate in weekly trading meetings and assist in key commercial decisions, by producing ad hoc analysis and offering recommendations to improve route performance.- Supported and assisted new joiners in onboarding to the team: Guidance on Systems, Tools and best practices Show less

I started off my career with AirAsia as a Route Revenue Analyst after graduating from University.