Payroll Officer
Quezon City, National Capital Region, Philippines
• Administering payroll processes efficiently using Ascender Pay, the payroll system• Calculating salary, termination payments, increases, back pays, pay reconciliations, leave entitlements of employees accurately• Providing excellent customer service to employees concerning payroll queries via phone call, instant message, and email to increase employee trust and satisfaction• Monitoring and collecting employee timesheets timely and proactively to avoid backlogs and hold pay both from payroll’s and employees’ perspectives• Recording employee’s personal details and payroll records in the system accurately• Recording leave, sickness, and overtime reports diligently to ensure updated records regularly• Analyzing awards/agreements and employee contracts in relation to overtime and shift allowances carefully and critically• Generating and consolidating month-end payroll reports systematically to lessen workload and time spent on administrative tasks• Preparing payroll reconciliations when pay disputes arises in an orderly and easy-to-understood fashion both from payroll’s and employees’ viewpoints• Pioneering in running the manual payroll of the company’s expatriate employees deployed in Mongolia as these employees have different and new payroll rules and process due to them based in a different country. Once stabilized, it moved to automated payroll process. Given an award for this achievement.