Senior Application Administrator
CurrentManage ORS application and database administration for client. Ongoing maintenance for ORS Loyalty host, security, system improvements, module upgrades and enhancements. Ensure technical and functional designs meet customer requirement.• Served as administrator to administrating and maintaining Oracle database such as, database backup and recovery, database troubleshooting, startup and shutdown database, create user and table, performance monitoring.• Provide continuous support, administration and maintenance the Solaris servers and Windows server and ensure the servers are always in good condition and continuously accessible 24 hours a day,• Perform daily operation tasks, and responsible to retrieve raw data files, extract the relevant records and send it to the relevant parties via a secure channel.• Provide implementation and testing on new release of application product into test server and production server. • Provide technical support and follow up with the internal team, client and vendor on solution/project proposal and any incident logged.• Performed root cause analyses for issue resolution and prevention.• Ensure SLA’s are met.• Assist and participate in the technical presentation of the solution proposed to the client.• Maintain up-to-date knowledge on the entire system and provide product and system information to the client when needed.• Maintain good customer relations to ensure customer satisfaction. And ensure successful teamwork in organization.• Identify and highlight best practices in support management through continuous assessment, and feeding process and recommendations to the Client Delivery Manager.• Accountable for the program level of service, operational performance, and contractual obligations.
