Maykol Sousa Email & Phone Number

Berlin, DE

Berlin, DE

Berlin, Germany

Leading a team responsible for planning, forecasting, scheduling and real-time management, tracking headcount productivity and proactively identifying cost-saving opportunities. Executing large well-defined projects impacting the efficiency of the organization. Owing the workforce management tool, and maintaining, auditing and ensuring the accuracy of.

Berlin, Germany

Planning, developing and maintaining scheduling processes, and align resource planning from internal and outsourced teams.

Berlin, Germany

• Elaboration of the Quality Assurance reports, evaluating the performances from the Outsourcing and internal support teams.
• Working with a digital payment software, issuing and managing payment cards;
• Assistance on 2nd level cases (Security, Anti-Fraud, Self-Financing, Chargebacks, Card fraud, bug reports, GDPR, and others);
• Product and App design feedback compilation, Content translations for Product and Support Center;
• Providing feedback and training;
• Account management tasks.

Berlin, Germany

• Handling B2B requests in Portuguese, Spanish and English language;
• Troubleshooting;
• Managing social media channels;
• Account management tasks.

Berlin, Berlin, Germany

• Representing SquareTrade - an insurance company - I provided Customer Service for both Portuguese and Spanish markets;
• Back-office tasks such as handing police reports cases, refund requests and warranty cancellations.

Funchal, Portugal

• Handling customer requests;
• Inbound and outbound calls in Spanish and Portuguese.

Bachelor'S Degree, European Studies

Minor in Economy, Law, and Sociology.

Bachelor'S Degree, Law

Interrupted

High School Diploma In Sciences