Maylene Cavazos Email & Phone Number

Boise, ID, US

Boise, Idaho, United States

Boise, Idaho, United States

Nampa, Idaho, United States

-Streamlined business processes by researching and implementing preferred in-network status to decrease customer wait times. Created standard operating procedures. -Designed customer satisfaction program and increased Google rating from 4 to 4.8 stars.

Portland, Oregon, United States

Organized and taught retreats, workshops, and excursions on the Wim Hof Method, a breathwork, meditation, and cold exposure method used for happiness, health, and strength.

-Primary project manager for an Agile software development team of an online course creation software. -Reported and captured requirements using epics, features, user stories, wireframes, process models, and use cases. -Created standard operating procedures documents for the client in-house development team.

Portland, Oregon Area

• Ignited team culture by strong mentorship, individualized recognition, talent growth and peer to peer education and development. Implemented projects and trainings to standardized policies and practices. Designed and.
• Established relationships with IT, Finance, Clinical Programs, and others to collaborate on projects, understand their priorities, needs, and strategies.
• Reviewed incoming requests and their corresponding business priority, worked across departments to gain resources, and sponsored initiatives. Directed team to conduct brainstorming and review sessions for innovative.
• Ensured technical design and solutions are in align with industry standards, best practices and are consistent across all Healthcare Intelligence by utilizing senior team members to conduct review sessions.
• Developed Enterprise technical design by researching options and due diligence with technical recommendations for new technology and tools for future implementations.
• Handled all aspects of employee management including writing job descriptions, creating technical screening questions, managing pay ranges, budgeting, payroll, work schedules, performance reviews, etc.

• Management
• Wrote job descriptions for several postings, and created screening and technical questions. Trained, mentored, and developed new employees and created introductory presentations and new hire checklists. Designed and.
• Established templates and implemented best business practices for project closures, transition to operations, scope, charters, and change requests. Ignited team culture by scheduling team activities and mentoring.
• Designed templates and implemented best practices for business requirements, functional specifications, and team process flows. Conducted enterprise and gap analysis, offering strategic planning recommendations for.
• Designed excel services dashboards, and semantic layers and models with PowerPivot/tabular model 2010. Created interactive reports with Powerview that performed extensive line of business and service line cost.

• Project Management and Training
• Scheduled, conducted, and supported training on new systems, updates, and programs within the applications. Managed side projects as needed including writing RFPs, calling vendors, researching companies, gathering.
• Met with Subject Matter Experts and outlined business needs, and coordinated problem resolution among technical and non-technical staff. Developed base requirements, time frame, and cost estimates. Scheduled, led, and.
• Modified system configuration and processes to assure effective and efficient use of systems that directly interface with Medical Quality Management (MQM) systems. Implemented new systems needed in the department MQM..

Boise, Idaho

Responsible for screening, hiring, and terminating employees. Processed insurance invoices, onboarded new employees including new employee paper work, payroll, and work schedules. Conducted employee surveys, supervised overall performance of technicians, administered performance reviews and raises.

• Business Requirements Gathering and Workflows
• Outlined business needs and developed base requirements and time frames. Conducted and scheduled quality assurance, user testing, and production push timing with developers. Coordinated communication between the.
• Manually tested and automated testing for the development using a variety of testing tools (see Software below), Developed solutions with team members for critical issues. Created checklists and templates for.
• Created, maintained and distributed analysis reports to client-side teammates. Researched database/technical issues for non-technical teammates. Worked with development to resolve critical database issues.

• Data Analysis
• Tracked and logged files, generated and explained database reports and supervised ongoing issues with the client team. Ensured data integrity on all outgoing and incoming electronic files and applications. Correlated.
• Tracked defects, created test plans, created participation groups and scenarios in test environment. Communicated with the programming and ongoing teams regarding the status, retesting, and new defects. Escalated.

Industrial/Organizational Psychology, Organizational Effectiveness

B.A., Psychology/Philosophy