-Streamlined business processes by researching and implementing preferred in-network status to decrease customer wait times. Created standard operating procedures. -Designed customer satisfaction program and increased Google rating from 4 to 4.8 stars.

Organized and taught retreats, workshops, and excursions on the Wim Hof Method, a breathwork, meditation, and cold exposure method used for happiness, health, and strength.

-Primary project manager for an Agile software development team of an online course creation software. -Reported and captured requirements using epics, features, user stories, wireframes, process models, and use cases. -Created standard operating procedures documents for the client in-house development team.

•Ignited team culture by strong mentorship, individualized recognition, talent growth and peer to peer education and development. Implemented projects and trainings to standardized policies and practices. Designed and implemented employee surveys. Screened, budgeted, and presented training classes. •Established relationships with IT, Finance, Clinical Programs, and others to collaborate on projects, understand their priorities, needs, and strategies. • Reviewed incoming requests and their corresponding business priority, worked across departments to gain resources, and sponsored initiatives. Directed team to conduct brainstorming and review sessions for innovative solutions. Encouraged team solutions to balance speed to production, effectiveness, quality, and maintenance. •Ensured technical design and solutions are in align with industry standards, best practices and are consistent across all Healthcare Intelligence by utilizing senior team members to conduct review sessions. •Developed Enterprise technical design by researching options and due diligence with technical recommendations for new technology and tools for future implementations. • Handled all aspects of employee management including writing job descriptions, creating technical screening questions, managing pay ranges, budgeting, payroll, work schedules, performance reviews, etc. •Facilitated team goals and individual performance development in line with organizational objectives. Monitored and discussed goal progress with teams. •Wrote RFPs, researched vendors, gathered data requirements, called references, scheduled demos, and negotiated pricing.

Management • Wrote job descriptions for several postings, and created screening and technical questions. Trained, mentored, and developed new employees and created introductory presentations and new hire checklists. Designed and implemented employee surveys. Acted as team representative on all incoming work requests, distributed ticket assignments, and worked with process team on improvements.Project Management • Established templates and implemented best business practices for project closures, transition to operations, scope, charters, and change requests. Ignited team culture by scheduling team activities and mentoring co-workers. Presented monthly executive project presentations. Worked with team to identify and fulfill timelines and budgets. Acquired and maintained expertise in the assigned clinical and administrative processes and subject areas to ensure effective partnerships with clinical and administrative teams. Reported out project status and documented project risks, issues, and action items.Business Analysis• Designed templates and implemented best practices for business requirements, functional specifications, and team process flows. Conducted enterprise and gap analysis, offering strategic planning recommendations for Senior Leadership. Identified relevant data sets from transaction systems through hands-on analysis, documentation review, and consultation with application teams. Business Intelligence Development • Designed excel services dashboards, and semantic layers and models with PowerPivot/tabular model 2010. Created interactive reports with Powerview that performed extensive line of business and service line cost differences and opportunities. Created interactive dashboard displaying department re-admission rates using Tableau. Created and shared technical specifications, test plans, and change control processes. Developed and maintained best practices for tabular data marts, data modeling, and ETL.

Project Management and Training•Scheduled, conducted, and supported training on new systems, updates, and programs within the applications. Managed side projects as needed including writing RFPs, calling vendors, researching companies, gathering vendor data requirements, calling vendor references, scheduling demos, and negotiating prices. Lead implementation team by providing timelines, assigning work, and mentoring teammates.Business Requirements Keeper and Coordinator•Met with Subject Matter Experts and outlined business needs, and coordinated problem resolution among technical and non-technical staff. Developed base requirements, time frame, and cost estimates. Scheduled, led, and documented business decision meetings including writing up change requests, business workflows, and decision reasons and action items.System Configuration, Maintenance, and Support•Modified system configuration and processes to assure effective and efficient use of systems that directly interface with Medical Quality Management (MQM) systems. Implemented new systems needed in the department MQM. Met with other departments as system needs were analyzed for the company as the primary liaison for MQM. Assumed responsibility for support of all MQM systems, including on call support issues. Communicated, set priorities and completed assignments on schedule. Developed, tested, and pushed to production configuration and programming solutions as well as tested and trained others on developer fixes and updates.

Responsible for screening, hiring, and terminating employees. Processed insurance invoices, onboarded new employees including new employee paper work, payroll, and work schedules. Conducted employee surveys, supervised overall performance of technicians, administered performance reviews and raises.

Business Requirements Gathering and Workflows•Outlined business needs and developed base requirements and time frames. Conducted and scheduled quality assurance, user testing, and production push timing with developers. Coordinated communication between the development, user, and sales teams. Identified road blocks for team members and resolved issues. Gathered missing requirements from users and product teams.Manage Quality of Development Work •Manually tested and automated testing for the development using a variety of testing tools (see Software below), Developed solutions with team members for critical issues. Created checklists and templates for increasing overall repeatability, consistency, and accuracy. Managed the push to production schedule. Coordinated time frames for issue fixes and enhancements. Determined cut-off dates for QA, USR, and production environments. Distributed and wrote production release notes.Data Research and Analysis •Created, maintained and distributed analysis reports to client-side teammates. Researched database/technical issues for non-technical teammates. Worked with development to resolve critical database issues.

Data Analysis •Tracked and logged files, generated and explained database reports and supervised ongoing issues with the client team. Ensured data integrity on all outgoing and incoming electronic files and applications. Correlated data discrepancies and trends to identify system defects.Implementing and Testing Web and Applications•Tracked defects, created test plans, created participation groups and scenarios in test environment. Communicated with the programming and ongoing teams regarding the status, retesting, and new defects. Escalated critical and urgent items to project managers and development team. Administrator liaison between clients and carriers. Communicated and translated system issues found within the production environments. Collaborated between Client, Carriers, and Workscape team to execute strategy. Advised client on resolutions. Organized and led meetings between Workscape and carriers. Reviewed process specifications and deliverable dates.