Maynard Cai Email & Phone Number

Eastwood, New South Wales, Australia

Sydney, Australia

Managing a team of 15 people. Achieve top performance result nation wide. Main responsibility involves driving the team performance to meet KPIs and develop high performance culture. Provide training to all staffs in various area including sales skill, products knowledge and customers advocacy NPS. Tracking training progress of new staffs. Organizing monthly meeting for the team to assure the team stays on tuned with monthly/quarterly/FY goals. Review all staff performance on monthly basis and setup improvement plan accordingly. Daily task includes shop opening/closing, cash/stock transitions, assisting customers service, resolving escalated customers enquiry, maintain work health and safety, supporting all staffs on day trade, setting daily goal for individual staffs, reporting to Area Manager.

Chatswood, New South Wales, Australia

Assisting store manager in terms of implementing the sale leads practice. Self-driven to monitor the overall store performance. Deliver information regarding latest business strategy to the team. Contributes to the store being top 3 performer in the patch. Being in-store trainer for the consultants. Coaching colleagues on a day to day base related to fixed products like home line, broadband, Foxtel and etc. Identify the knowledge gap and provide support to other colleagues. Liaise with the Telstra NBN transition team to ensure the in store NBN procedure meet requirement of the National Broadband Network Ltd. Monitor the store performance related to fixed products and customer’s feedback. Drive the store to meet the benchmark of business. Assist the store leader reviewing the performance and provide advice for improving program. Process and monitor all the fixed products application for the store. Provide support to all customers during the activation of their service, liaise with their request and conduct in-home visit booking, in shop visit appointment or over the phone support. Resolve complains and service difficulties from customers. Listen to their feedback and improve the process for better customers’ experience. Remind NPS survey.

North Shore, New South Wales, Australia

Customer sales and service consultant. Provide outstanding customer service experience and maximise share of wallet for ANZ. Major responsibilities include telling and personal banking. Job duty includes ATM service, cash delivery and clearance order request, conducting telling side duty split for other tellers, etc. Besides offering excellent service for customer, help them solve their issues, handle complain. My enthusiasm and patience develop good reputation for myself as well as relationship among customers. No trouble with any kinds of team work in my team and offering as much support as possible when needed by other colleagues.

Certificate, Google Data Analytics Professional Certificate

Information Technology, Certificate Iv

Activities and Societies: IT support

Bachelor'S Degree, Accounting