Anna M. Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

Kirkkonummi, Uusimaa, Finland

• Providing attentive and nurturing care to children in the absence of regular caregivers.• Following established daily routines and schedules.• Assisting with feeding, and ensuring dietary requirements are met.• Engaging children in age-appropriate activities and play.• Encouraging educational and creative activities to stimulate intellectual and social development.• Ensuring cleanliness and hygiene in the children's environment.• Keeping records of daily activities, including meals, naps, and notable events.• Providing detailed feedback to parents on the child's day.

• Participated in the integration of Microfocus Service Manager software application• Developed software testing scenarios• Tested software based on defined and pre-provided scenarios• Participated in error handling and release management processes for software demos• Advised business users on how to make use of softwares more efficient• Processed service requests received through Remedy SRM, Service Manager• Provided systematization, analysis and problem solving• Made constant and ongoing improvements to the software

• Wrote technical specifications and testing applications in the bank user portal• Initialized amendments to regulatory documents• Participated in the ITSM design process• Tested software performance through visualization• Wrote and designed internal instructions and while keeping them up to date• Conducted interviews with job applicants and delivered onboarding trainings• Maintained and managed detailed work plans• Organized business trips for employees• Procured office supplies for the business unit

• Registered calls and tracked their further routing (HP Service Desk, Omnitracker)• Consulted users over the phone and helped with managing their access to computer programs• Facilitated reviews of access rights in Active Directory• Dealt with difficult issues arising from calls and delivered innovative solutions

Bachelor'S Degree, Business Information Technologies

Engineer'S Degree, Information And Measurement Engineering And Technologies