• Customer Relationship Management: Building and maintaining strong relationships with senior-level stakeholders and navigating complex client situations.• Success Planning & Measurement: Defining measurable success plans with clear outcomes, tracking progress, and analyzing data to identify areas for improvement.• Renewal Management: Ensuring customer satisfaction and driving high renewal rates through proactive communication and value realization efforts.• Product Adoption & Onboarding: Developing strategies to drive adoption of Coveo SaaS product, delivering effective training and support, and guiding customers through the maturity curve.• Risk Management: Identifying and mitigating customer risks, developing "get well" plans, and working with cross-functional teams to resolve issues.• Customer Advocacy: Serving as the internal voice of the customer, sharing best practices, and advocating for strategic improvements.• Communication & Collaboration: Excellent communication skills (written and verbal), active listening, and the ability to collaborate effectively with internal and external stakeholders.• Data Analysis & Insights: Leveraging data to provide insights, identify trends, and inform customer success strategies.• Presentation & Public Speaking: Delivering effective presentations to C-level executives and leading workshops.• Leadership & Program Management: Leading ongoing initiatives to improve customer partnerships, inspiring change across teams, and managing complex projects.

• Provide best practices on topics including but not limited to deliverability, lead nurturing, lead scoring, progressive profiling, CRM integration, contact cleanliness, & global data governance.• Define and document the clients’ business objectives and definition of success (ROI) for B2B email marketing platform | Eloqua. • Gather baseline metrics and work with clients to calculate and demonstrate success with the Oracle Eloqua Marketing Cloud Services.• Oversee client service requests acting as a service delivery and escalation manager.• Partner with extended account team to develop successful account strategies that direct company resources to maximize retention and sales within assigned accounts.• Ensure accounts are updated on new product features and have developed a roadmap to implement.• Educate clients on the value of overall solution and encourage optimal utilization.• Gather client product feedback to help product management define the product roadmap.• Facilitate relationships across various client teams, brands, and/or departments to further strengthen Oracle’s partnership with clients.• Expert on the client's Marketing Automation technical strategy and the go-to person for technical direction• Deliver regular business and operational reviews to key business stakeholders.Completed Training (2016):Duarte Academy - Visual Story-Telling (Presentation skills)Stanford Continuing Studies- Women's Leadership Course I & II (Leadership skills)Oracle Talent Development - Lead to Achieve (Leadership/Management skills)OtherWisdom 2.0 Conference - 2016 and 2017 Attendee (Mindfulness & Technology)

• Oversee global team to deploy email campaigns for Google AdSense/YouTube products.• Collaborate with various teams (product/data/support) to build strategic automated email campaigns• Provide technical expertise to product team to aid in campaign efficiency and processes• Maintain constant communication with global team members in EMEA/LATAM/APAC• Maintain/Update Quality Assurance guidelines• Escalate issues to the appropriate team for troubleshooting/errors

• Lead message deployment for several campaigns totalling 113,000+ global emails in 35 languages for a suite of ad serving Google products including: AdSense, AdMob, DoubleClick for Publishers•

• Maintained social media sites, engaging audience interaction and updating events. • Evaluated BayNVC's social media strategy across Facebook, Twitter, YouTube, LinkedIn, Pinterest and Blogger, ensuring one voice throughout media platforms.• Implemented Google Adwords marketing campaign to target child educators, parents, and school administrators for NVC programs.

• Liaised with mid to high level representatives from local city departments, non-profits, and private organizations, maintaining strategic partnerships to successfully execute WIA workforce development programs• Planned/implemented WIA workforce programs for youth (ages 14-24 yrs. old); Recruitment for 50-900 positions• Provided excellent customer service answering Youth Hotline and Emails – responding to public questions/inquiries with an utmost professional and timely manner; Clearly explained complex WIA guidelines• Made oral presentations to community interest groups & Board of Directors• Analyzed program data –finding that initial interview scores did not positively correlate with program completion, thereby prompting management to re-assess program recruitment strategies • Proofread outgoing marketing materials to public and senior level management • Small projects included grant research, policy/program analysis, and case management• Personal successes include the production of a seamless application intake system, serving 1,200 clients, which helped gain recognition from the US Department of Labor as a "Best Practice" program.

• Gathered relevant client information, purchased cardstock, maintained website, edited materials for public release.• Created marketing verbiage & design in print/email/online media; Mass mailing included.

• Greeted visitors and answered large volume of calls from various clients, agents, and public inquirers. • Assisted an office of 120+ Realtors: conducted property searches with experience and access to 3 data listing services, received/sent faxes, created fliers, composed/edited memorandums, and ordered office supplies. • Possessed chief responsibility of preparing/editing/designing weekly office newspaper advertisements. • Updated company external/internal website, maintaining client confidentiality.