Integrating Central Fill product into high volume pharmacies.

Ran DevOps efforts from an R&D role to cloud enable, automate the configuration of, and train IT personnel on the use of the company’s Pharmacy Will call product.• Modernized Production Image creation by converting manual process to a fully automated CI/CD Pipeline, combining Jenkins with Microsoft Deployment Toolkit, PowerShell, and automated Unit Testing.• Hardened systems to Department of Defense security compliance standards using Nessus Scanner, custom security scripting and Microsoft Desired State Configuration.• Project managed and executed all technical efforts to outsource server build production to save internal FTEs and enable the process to scale far beyond all previous capabilities.• Provided Tier 4 support to end production outages and help support team achieve SLAs.• Mentored junior IT associates and provided guidance to IT support staff.• Created scripts and tools using PowerShell that automated complex tasks resulting in minimal escalations and time saved on problem resolution• Converted Disaster Recovery protection from Carbonite/Doubletake Availability to Hyper-V replication which reduce cost of server BOM by 9% per installation• Documented IT system processes to provide reference material for Sales, Marketing, QA, and Support• Navigated all technical aspects of DHA Authority To Operate (ATO) accreditation which allowed company’s product to operate in Federal Government military pharmacies.

Architected and built infrastructure of the company’s product to enable installation into 500+ pharmacies while meeting uptime, security, redundancy and resiliency standards needed for 24x7 healthcare environments.• Managed IT projects and Sales Engineering from start to finish to ensure successful outcomes in both Retail, Hospital, and Department of Defense pharmacies.• Identified and documented the processes and standards relative to infrastructure that governed the integration of the product into customer environments.• Drove DevOps efforts with contractors by outlining requirements and qualifying deliverables to create tool that reduced upgrade schedule for 300+ clients from 4 months to 2 weeks.• Mentored and led IT System Administrators team of 3 while removing blockers and providing guidance.• Designed patching procedures for product by creating processes, writing scripts and configuring RMM tools.• Trained Support and Implementation Staff of 10 on IT aspects of product to enable them to independently support customers; promoted quicker problem resolution and reduced installation time by 20%.• Designed and built company’s internal IT infrastructure for 30 distributed users using hybrid Active Directory / Azure AD integration with colocation facility, multiple firewalls, VPN Tunnels, and SSLVPN connectivity.• Reviewed verbose logging for Root Cause Analysis to supply answers for resolution compliance reporting.• Subject matter expert (SME) for networking, Microsoft Server, Active Directory, Group Policy, product integration and identity management.• Programmed ConnectWise Automate / LabTech to remotely monitor and fully administer 2000+ servers.• Played a key role supplying SOC2 evidence needed to obtain SOC2 Compliance.• Established B2B program with the DOD to enable remote access for all support personnel.

All around IT Guru focusing on the Microsoft Windows networking side of the business.• Planned, ordered, installed and configured all aspects of new IT infrastructure at new location for 35 person company spitting off from parent company.• Installed and configured Exchange Server.• Provided all levels of Windows Server 2008 R2 and Client support.• Maintained Active Directory and Exchange services as well as integration with OS X Clients.• Linked Free/Busy data with external third party.• Recommend and configured SSL VPN appliance and clients.• Supported on-site and remote clients via remote support tools.• Installed and maintained companywide Kaspersky antivirus solution.• Perform IT Assessments for current and potential clients.• Made recommendations used to create bid for outsourcing services.

Provided IT Consulting Services for network, software, and hardware to various clients with different budgeting requirements.• Hired as a subcontractor for a Managed Service Provider (MSP) to provide subject matter expertise in Windows networking which enabled the company to expand its client base.• Installed, configured, and managed Active Directory with an Exchange Server to allow a client to host their own email services and run a Windows Server Environment with integrated OS X Clients.• Configured a monolith system to allow a company’s software to be resold to its clients as a SAAS offering.• Setup Terminal Services on stand alone, non Active Directory Windows Server, but with Group Policy Management not typically available without a Domain.

Worked independently with minimal supervision to solely configure and manage all technology and IT Infrastructure for the entire 100+ user environment.• Transformed the company infrastructure from a limping peer to peer network to a fully functioning Windows Active Directory based environment with integrated OS X Server and OS X clients.• Designed and implemented disaster recovery plan using Retrospect Backup and network data policies.• Built and supported custom Filemaker applications to collect and report on data for MAS 200 ERP.• Managed IT vendor relationships, software licensing, IT procurement, and printer maintenance contracts.• Administered internet content filtering and antivirus server software.• Created and enforced company standards eliminating spyware and virus problems