Maynul Islam Email & Phone Number

Greater Sudbury, On, Ca

Greater Sudbury, On, Ca

Greater Sudbury, Ontario, Canada

As a Software Quality Analyst at Maestro Digital Mine, ensuring optimal software performance and user satisfaction through advanced testing methodologies. My role spans both manual and automated testing, focusing on the development of detailed test plans that effectively identify and track defects. In collaboration with development teams, I work to implement robust solutions that continuously improve product quality.Currently, my work is deeply integrated with Industrial Internet of Things (IIoT) devices, operating in real-time within an embedded systems environment. This involves rigorous testing and protocol validation, including Ethernet IP and Modbus, to ensure seamless functionality and reliability under diverse operational conditions. My expertise in managing regression testing helps maintain system integrity, while my role in compliance testing ensures adherence to strict industry standards.KEY TECHNOLOGY AREAS:* Manual and Automated Testing* Functional and Environmental Testing* IIoT Devices and Embedded Systems* Protocol Testing (Ethernet IP, Modbus)* Compliance and Safety StandardsCORE RESPONSIBILITIES:* Test Documentation: Create and uphold detailed test documentation including SRS and test reports.Product Testing: Execute comprehensive testing on electronic components and systems.* Regression and Compliance Testing: Ensure ongoing system reliability and regulatory adherence.* Test Equipment Maintenance: Maintain precision in testing through regular equipment calibration.Process and Performance Improvement: Innovate and refine testing processes.* Collaborative Troubleshooting: Facilitate effective problem-solving with cross-functional teams.* Failure Analysis and Corrective Action: Analyze failures to enhance product quality.* Continuous Professional Development: Remain abreast of technological and industry advancements.* Customer Technical Support: Manage customer expectations and project timelines effectively.

Ontario, Canada

As a Technical Sales Specialist at NTT, I provided first-level technical support, resolving a wide range of customer issues with a 98% of resolution rate. My role was pivotal in enhancing user satisfaction across Canada and North America, through efficient problem solving and effective communication. In addition to troubleshooting, I developed and implemented strategies aimed at reducing customer churn. By addressing concerns and improving service delivery, I successfully reduced the churn rate by 10%, demonstrating a significant impact in retaining valuable customers.My responsibilities extended beyond immediate technical customer support to include the promotion of IT products and services. Leveraging my deep understanding of Internet Service Provider (ISP) operations and Voice over IP (VoIP) technologies, I educated and guided customers throughout Canada, promoting products that aligned with their needs while ensuring optimal service experiences.KEY TECHNOLOGY AREAS:* Internet Service Provider (ISP)* Voice over IP (VoIP)CORE RESPONSIBILITIES:* First-Level Technical Support: Resolve product issues on first contact using CRM software.* Customized Solutions: Tailor solutions to enhance customer satisfaction.* Technical Issue Resolution: Troubleshoot using in house tools; address issues promptly.* Maintain Documentation: Ensure accurate documentation for each ticket.* Analysis and Action on Requests: Analyze requests to improve service quality.* Service Interruption Management: Identify, report, and alert on service interruptions.* Account Adjustments: Correct service discrepancies, apply necessary credits.* Enhancing Customer Experience: Perform impactful off-line customer initiatives.* Promotion and Customer Retention: Promote features, retain customers effectively.

Bangladesh

I started my career as a Technical Engineer at ZTE Corporation, specializing in fiber optic and 5G technologies. My key responsibility was ensuring network readiness, particularly in Passive Optical Networks (PON) design and implementation. This role involved conducting network design, surveys and ensuring design compliance in collaboration with various telecommunication contractors. I played a critical role in developing and delivering a desktop application (E-design) and an Android application (E-survey), which facilitated the OSS (Operations Support System), BSS (Business Support System), network design and survey processes. My involvement covered managing the software development lifecycle (SDLC) and testing lifecycle (STLC) with WhaleCloud, a subsidiary of Alibaba Group. To ensure high-quality standards and streamlined project execution. My duties also included securing design approvals from both governmental and private authorities, leading to successful on-field and electronic design implementations. I managed pre-acceptance tests and handled the necessary project documentation to effectively close project areas. A significant highlight was my contribution to the "Modernization of Telecommunication Network" (MOTN), a $3 billion USD project aimed at establishing a nationwide 5G network, including ISP and IIG services. I worked in project scoping, scheduling, quality, and stakeholder communication, gaining deep insights into the management of large-scale projects. KEY TECHNOLOGY AREAS:* Fiber Optic * 5G CORE RESPONSIBILITIES: * Network readiness for PON.* Implementing FTTx (Fiber to the home) and FTT0 (Fiber to the office). * Leading development and delivery of E-design and E-survey applications. * Coordinating network design and survey efforts. * Ensuring design quality and securing approvals. * Managing field and electronic design implementations. * Conducting pre-acceptance tests and finalizing project deliverables.

Mirpur-Dohs; Dhaka,Bangladesh

Responsibilities- Requirement analysis, Business Development, Database Design, Product (UI+UX) design (prototype/scatch) by understanding the customer needs and collaborating with back-end and front-end developers to make sure the final product is going right following the agile.

Bachelor In Science, Computer Science And Engineering

Higher Secondary School Certificate, Science

Secondary School Certificate, Science