Faculty of Applied Science and Technology (FAST)

CanaNet Solutions Inc. - Securing Digital Futures!About Us:CanaNet is a leading provider of Information and Communication Technology (ICT), Cybersecurity, and IT Management solutions. We empower businesses to thrive in the digital age by safeguarding their data, optimizing IT infrastructure, and driving digital transformation.Services:* Cybersecurity: We offer cutting-edge cybersecurity solutions to protect your digital assets from evolving threats. Our team of experts ensures your organization remains resilient against cyberattacks.* ICT Infrastructure: Streamline your ICT infrastructure with our state-of-the-art technologies. We optimize networks, cloud systems, and communication channels for seamless operations.* IT Management: Achieve efficient IT governance and management with our consultancy services. We help you align IT strategies with business goals.Why Choose Us:* Proven Expertise: With 15+ years of experience, we’ve earned the trust of clients across industries.* Tailored Solutions: We customize our services to meet the unique needs of your organization.* Industry-Leading Team: Our certified professionals bring deep knowledge and a commitment to excellence.<<>>

Experienced Network Security professional with a focus on advanced SD networks, specializing in robust security for Ontario K-12 school boards. Proficient in leveraging AI and ML for proactive threat mitigation, with expertise in various security technologies.Technical Proficiencies:•Network Security: Specializing in advanced SD networks•Security Solutions: FortiNet, Meraki, Palo Alto, HPE Aruba ClearPass, FortiNAC•SIEM Solutions: Microsoft Sentinel, Google Chronicle, Splunk, AlienVault, FortiSiem•Endpoint Security: EPP, EDR, XDR, advanced endpoint security such as AUTOMOX•Cloud Security: SSE/SASE platforms (Zscaler, Netskope, Cisco Umbrella), SWG, CASB, Zero-Trust Network•DDoS and IPS/IDS: DDoS Protection, IPS, IDS•Identity Management: IdM, Identity Security, various authentication methods•Incident Management: IM protocols.•OT Security: Safeguarding OT environments•SOC Support: Security Operations Center support, troubleshooting, automation•Industry Frameworks: NIST Cyber Protection, CIS Controls v8, COBIT, ISO 27001•Emerging Tech: Assessing and evaluating new network technologiesNetwork Technology:•Infrastructure Solutions: LAN/WAN, VPN, VLAN, servers, switches, routers, firewalls•Network Protocols: MPLS, VPLS, VTP.•SDN and SD-WAN: Software-Defined Networking, tailored for Ontario K-12 school boards•Data Monitoring: SolarWinds, FortiManager, Panorama•Network Traffic Analysis: Tools like SolarWinds, PRTG, and Wireshark.•Data Logging: Syslog, IPFix, NetFlow.•Network Load Testing: Ensuring sound network architecture•Technical Training: Expertise in SDN, Network Traffic Data Management, NG-SEC architecture•Technology Evaluation: Assessing emerging network techCoordination Skills:•Presentation: Effective communication with management and stakeholders•Documentation: Preparing status reports, recommendations, briefing notes•Collaboration: Coordinating technical work across IT teams, internally and externally

• Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems​• Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products​• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed ​• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills ​• Serve as a resource to other support personnel​• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)​• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures ​• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer​• Clarify customer requirements; probe for understanding ​• Prepare complete and accurate work including appropriately notating accounts as required​ ​• Participate in activities designed to improve customer satisfaction and business performance​• Log all incoming calls and accurately complete case notes in the call tracking database

• Assist users with researches and provide advanced resolution to questions and problems• Troubleshoot issues that are technical in nature; including hardware, software, and networking • Solve problems that may be unstructured and require use of conceptual thinking skills   • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport and prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer experience and business performance

• Interpreted English to two languages (Kurdish and Arabic) over the phone for three countries; Canada, US, and Puerto Rico• Interpreted for more than 5 sectors such as governments, non-government agencies, business, medical, legal professions, public transportation, police services, and 911 emergency

• Achieved service and sales objectives by promoting and selling various service solutions for more than 25 customers every day• Continuously met monthly targets 6x the average amount by using effective customer service and persuasive skills • Strived to understand customer’s situation and recognized the customer’s needs for cable and wireless services• Performed data analysis of customer’s current service utilization in order to present additional services and special offers that provide an enhanced solution

• Consulted and advised a wide range of IT systems and designed IT systems ensuring the right architecture and functionality for up to 20 clients and reducing costs up to 15%• Understood 15 customers requirements and business objectives to plan the best technical system• Provided strategic advice on using technology to achieve business goals for 25 and more clients

• Consulted 100 and more clients to assist their ICT needs, created and executed IT business plans, network designing, and security while reducing the project cost by 15 - 25%• Assisted up to 50 clients by developing complex IT strategies to build entirely new IT systems• Supported new technology implementation and trained 40 users in new IT systems providing technical support

• Managed projects and implemented with all overseas company’s branches to migrate the IT systems to the newest version• Built a new database for the ticketing system, IT inventory, and the MS-Windows operating system with data’s users for 100 end users, and re-installed all programs on user’s PC• Reduced the costs of the printer’s cartridges and drums by 20% annually for 9 professional printers• Technical support to 10 guest houses for 25 users, 2 offices for 50 users, and 3 oil fields for 30 users• Trained 50 employees on the company’s electronic system and monitoring, and special managing information system for drilling staff and geologists• Responsible for the IT stocks and ensuring that the Health, Safety and Environment requirements were met

• Supervised 4 IT staff to monitor the IT systems in the oil fields and provided technical support for 500 users, all users reported to me daily • Managed technical engineering projects for the main and backup IT systems for 800 end users at 3 offices and 10 oil fields with the ability to decrease the project budget costs for the company at 35% • Coordinated and managed 3 vendors with our IT systems for any tasks or any problems for 10 oil sites for all technical duties• Assisted IT manager, to arrange the IT documents, inventory and reported the final audit to the managing directors • Provided special technical support for drilling staff, geologist, and mud engineers

• Supervised a technical support team for installing the network equipment, provided technical support for 100 subscribers, and documented inventory and reported the final counts to me• Planned and implemented in the ISP network wireless infrastructure• Administrated 11 servers and assisted the IT manager for installing, and monitoring the network system

• Supervised 5 IT staff and planned how to improve the IT system, the employee’s skills in-house, applied the policy system and provided technical support for 50 users• Designed, implemented, and administrated the network system for up to 85 users• Opened a technical training center in the company to train 50 users about the fundamentals of MS-Windows, MS-Office, and PC protection

• Installed, Trained and troubleshoot the Database for 100 employees at one branch• Administrated the database’s company for 1,500 users at a number of branches and managed the system documentation to report to the company’s board• Planned IT systems and installed a new system for 70 users, and administrated the system• Supervised 3 IT staff and worked as a team to manage the IT system