* Expertly managed diverse IT teams to flawlessly deliver AV support for high-profile conferences, including those attended by the President of the IDB, ensuring seamless communication and collaboration* Leveraged bilingual communication skills (English and Spanish) to effectively coordinate with international partners, providing exceptional customer service and fostering strong relationships with stakeholders* Oversaw the installation, operation, and breakdown of AV equipment, consistently meeting deadlines while adhering to stringent quality standards and safety protocols* Implemented innovative technical solutions to enhance conference experiences, driving continuous improvement and staying ahead of industry trends to maintain the bank's cutting-edge reputation

* Efficiently handled a diverse range of trouble tickets, showcasing expertise in troubleshooting various IT issues and providing timely resolutions to support students and faculty* Assisted hundreds of students during the critical opening and closing of semesters, ensuring a smooth transition and minimizing technical disruptions to their academic experience* Successfully managed the 2FA (Two-Factor Authentication) switchover for the entire student body and faculty, enhancing overall cybersecurity and safeguarding sensitive information* Demonstrated proficiency in setting up, installing, and fixing desktops, routers, and other IT equipment, maintaining a reliable and high-performing technology infrastructure on campus

* Authored, produced, and published a weekly radio show for the university, showcasing exceptional scriptwriting and production skills, while engaging the campus community* Contributed to the university magazine by publishing articles and capturing high-quality photographs, highlighting strong storytelling and visual communication abilities* Resolved a variety of IT issues for students and staff, demonstrating adaptability and expertise in addressing both hardware and software concerns* Provided crucial support for online learning during the COVID pandemic, ensuring seamless virtual experiences and minimizing disruptions to academic progress