Mayra Castro Email & Phone Number

Los Angeles, CA, US

La Mirada, California, United States

Anaheim, CA

Cypress, CA

Torrance, CA

Analyze and process warranty claims for Honda and Acura dealers per established guidelines. Communicate with Honda and Acura dealers on daily basis.Troubleshoot and resolve rejected warranty claims. Perform additional administrative duties as assigned

• Interact with Honda dealer and AHM Field personnel to foster brand loyalty and repurchase intent in our customers
• Find solutions and assist customer scenarios relating to dealer sales issues, cancellation of contract items and title concerns.
• Interact with internal technical resources to help resolve customer complaints
• Conduct phone interviews with customers to gather pertinent information to assess proper resolution on reimbursement or repair requests while provide accurate warranty and manufacturer information
• Troubleshoot minor vehicle concerns with customers via phone, consult with dealer service personnel to verify best repair process
• Review part back order concerns with American Honda parts distribution center.

• Provide motor vehicle service advice to high volume inquiries
• Accurately document information provided
• Utilize extensive library of resources
• Evaluate and process unresolved calls to case management review
• Vehicle repair assessment via company assistance
• Providing customers reimbursement with limit of $200.

• and maintenance in a high volume environment
• Receiving customer calls relative to order placement, return requirements and/or to resolve any order status related issues
• Supporting general Customer Call Center requirements.
• Providing after sales service
• Coordinating with various internal DENSO departments
• Working to resolve Credit and Back Order issues

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Resolve customer complaints.

• Inbound and outbound calls to new and existing customers.
• Fulfilled customer requests and ensured customer retention.
• Processed orders.
• Provided customers with product information.
• Solved customer’s problems.
• Providing technical assistance for software installation

• Answered customer’s questions regarding their phone service.
• Solved problems
• Took pride in creating outcomes that are positive for customer.
• Sold new products and services to current and new customers.

• Fulfilled customer requests
• Ensured customer retention.
• Learned basic company information
• Product information
• SSC (Special Service Campaign) involvement
• Vehicle import/export

• Assisted Herbalife distributors via phone with product purchase.
• Educated distributors on new Herbalife products.
• Answered questions regarding the Herbalife Sales and Marketing Plan.
• Assisted distributors with order status and refunds.
• Answered 100 - 150 calls daily.
• Made product suggestions for Herbalife customers/distributors based on the customer/distributors needs.

• Provided customer service and sales support to Nissan customers visiting the dealership.
• Provided customer service via phone to Nissan customers.
• Assisted car salesman with administrative duties.
• Made follow up calls to customers to assure customer satisfaction.
• Answered multiple phone lines and transferred calls to the appropriate team member or department.