• Administering the CEO's schedule and efficiently reconciling expense reports with accuracy and attention to detail, ensuring timely completion and compliance with company policies.• Handling complex calendar, travel logistics, track client grievances and positive feedback for the CEO, fostering efficient operations across global market.• Lead cross-departmental initiatives, including HR operations, employee onboarding, and event coordination.• Facilitating executive meetings and external engagements, representing the CEO with professionalism and discretion.• Utilizing bilingual communication to support operations across diverse regions, ensuring seamless global collaboration.• Managing the office space and its resources, securing cost-effective vendor contracts, and managing inventory.• Act as a liaison between executives, team members, and external stakeholders, ensuring effective communication and follow-up.• Manage and prioritize multiple tasks and projects with keen attention to detail.

• Oversaw a government entity's efforts to incentivize constituents to conserve water, processed 200+ rebate applications annually, and responded to the public's queries about the city's urban plan, infrastructure, and events.• Represented the Water Billing Department at city meetings, served as an interpreter for Spanish-speaking community members, and gathered insights to improve processes, notably accelerating rebate processing times by 25%.

• Streamlined a bustling medical office's workflows and led a team of 10+ receptionists to provide impeccable customer service to patients & visitors.• Acted as a spokesperson for executives, the board, and other personnel during public engagements.• Recruited staff, responded to patient grievances with a solution-oriented mindset, educated all team members on medical billing and coding guidelines, and reduced errors by 15%.• Ensured business continuity during a major merger where five medical centers consolidated into one entity and location and resolved discrepancies for 1000+ accounts that arose during the transition.

• Performed monthly insurance billing and coding entries for 300+ patients, introduced a referral program to connect customers with qualified specialists, and initiated & tracked health insurance reimbursements.• Handled accounts receivable and accounts in the pre-collection process to recover over $50K in outstanding payments