Supervised and maintained between 654 to 1,870 revenue producing sites across multiple communities. Increased vacancy rate when transferred to new property in 2020 from 96% to 99% in 2021 and again 99% in 2022. During time with Sun maintained different types of properties from "set and complete" to expansion properties. Coordinated with contractors for work orders or capital expenditure projects. Collect rent payments, but increased online payments by 30%. Followed up with residents via notice to door, first class mail, telephone and door knocking within 1 day late and initiated eviction per timeline on notice. Attended and completed hearings without counsel on behalf of Sun for delinquency related cases. Produced financial reports monthly to seniors and achieved a CNOI above 108% in 2022.

Lead volunteer and developed a brand new FRG for two separate battalions. Created a binder that consisted of all the rules, regulations, and official memorandums for the FRG. Started to recruit volunteers to fill all the volunteer positions needed and created subgroups within the FRG. Organized and planned monthly FRG meetings and invited key speakers to talk about a wide range of information to attending family and service members. Scheduled the FRG in community based events and I planned and organized fundraisers. Attended monthly meetings with the Battalion Commander, Company Commanders and other FRG leaders so I could give them streamlined information on scheduled events, fundraising, and FRG meetings. Was responsible of keeping up to date contact and family information with each family. Contacted each family on a by-weekly or monthly bases to see if they had questions or concerns and to make sure they were doing well through the deployment process. Noted and documented all contact with family members and involved the FRG leader with any matters that could not be resolve on my level.

Served as a Store Associate Worker performs variety of duties in direct contact with the commissary patrons. Greeted and checked patron identification cards and ensures authorized entry and purchase of commissary merchandise. Accepted and verified valid coupons from customers. Operates a sales register to record and added items, purchased and presented by individual customer. Scanned individual items according to price indication or refers to price lists/look up code. Totaled individual purchases, adds appropriate surcharge in compliance with established rate tables. Answered customer s questions regarding location and price of specific items. Assists customers by giving information on prices, stock locations, quality and availability of items. Reviews validity of checks by taking information out of the Dishonored Check List and stamps checks accordingly. Checks identification cards. As required replenishes depleted shelves and counter stocks. At closing time adds value of money and checks, reports it to supervisor for comparison with cash register tapes. Receive supplies, equipment, and perishable, semi-perishable, and non-perishable resale items in the receiving area of the commissary. Use a pallet jack or other similar device to remove items from the truck or van; verify shipments by checking shipping documents, reporting discrepancies and damage. Place clearly identified stock in appropriate temporary or permanent storage locations. Replenish depleted stock with incoming items or by obtaining stock from storage area and transporting to shelving or display area. Affix selling price labels generated by computers in a neat and orderly manner, rotating on basis of age and freshness of stock. Clean up broken and spilled items, clean any item(s) in display cases that require cleaning prior to stocking. Clean shelves/display areas on a regular basis. Perform all sanitation tasks in accordance with DeCA directives.

Maintained organized reception area, completed assignments using Microsoft Office Suite. Sorted and distributed mail. Managed faxes, copied documents, filed records, routinely updated staff directory. Provided logistical support for range of conference room events. Attracted tenants by advertising vacancies and obtaining referrals from current tenants; explaining advantages of location and services. Increased occupancy from 82% to 96%, using multiple media venues. Fostered relationship with local businesses, most importantly the University of Bridgeport and Sacred Heart University, which was instrumental in our success as 85% of clientele are college students. Proven years of background in business with special emphasis on customer and tenant car. Solid track record in relationship and business management, developing marketing strategies. Excellent communication and interaction with clients, business prospects, and staff. : Manage financial operations of various properties including the payments for maintenance, taxes, insurance, and others using QuickBooks and Yardi Green. Helped 16 displaced families finding temporary housing within 18 hours of a crisis.

Responsible for tracking the Medical Readiness of over 300 soldiers. Responded to medical calls in the geographical area, collaborating with medical professionals at clinics and hospitals to coordinate stabilization, care, and transport of patients. Served as a shift leader in the Emergency Department and assisted with technical and administrative management of medical treatment facilities under supervision of physician's assistant. Responsible for the training and the certifying of over 200 soldiers in Combat Lifesaver techniques. Train and mentor new medics. In depth knowledge of medical terminology, medical data processing and procedures. Performed medical data entry into electronic health records. Ensured medical records privacy and confidentiality guidelines were followed.• Organized a 2 day event that raised Medical Readiness among soldiers from 75% to 98%.• National Defense Service Medal• Global War on Terrorism Service Medal• Korean Defense Service Medal• Army Service Ribbon

Provided excellent customer service by greeting all residents as they came into the office and ensuring all customers are helped in a timely manner. Offered potential residents on current wait list home offers based on availability, number of dependents and their move in date using multiple communication data bases. Performed move in paperwork and home tours. Scheduled 30 day notices as well as first and final inspections.Performed move out inspections. Performed biweekly community tours ensuring that all residents are following company policies and guidelines as stated in both lease and Residency Guide. Only employee to be trained as both a Resident Specialist as well as a Work Order Administrator due to my previous work history and my excellent customer service abilities. Handled all incoming service request phone calls from current residents, and distributed work orders for the maintenance teams. Ultimately managing prompt response and resolution for each resident.Listened to and managed resident complaints and took action to resolve them quickly. Created a warm and inviting atmosphere to the workplace by always having a huge smile on my face, lots of energy, and a positive attitude.