Mayra Ramirez Email and Phone Number

Leader and mentor for a team of +15 experts. Responsible of KPI compliance, ensure the team knowledge and guidance for a successful performance. Responsible for developing the team, maintain a good environment of work and promote engagement.Responsable of reaching the campaing goals and achieve sales expectations,responsable for training, support and follow up of the sales on the team, and compliance of the regulations.

Lead a group of Team Manager (+5) to achieve operation goals oriented to maintain a successful performance across the line of business under my scope of a financial client from the US. Participate in account strategies to control attrition, development, quality and any other business requirements. Create and present weekly business reviews and monthly business review to the client. Assure the metric achievements. Coach my team managers to develop their skills and engage them into their roles… Show more Lead a group of Team Manager (+5) to achieve operation goals oriented to maintain a successful performance across the line of business under my scope of a financial client from the US. Participate in account strategies to control attrition, development, quality and any other business requirements. Create and present weekly business reviews and monthly business review to the client. Assure the metric achievements. Coach my team managers to develop their skills and engage them into their roles, the company and the client values. Assure attendance adherence, validate payroll occurrences and process any system validation to close the payment cycle successfully. When in growth responsible of conducting interviews of potential consultants and my team members if needed. Show less

Manage a group of consultants (+16) to assure performance and KPIs completion in a collections account from US. Provide feedback on a regular basis to coach skills related to the line of business handled.

Supervise consultants performance (Up to 11 agents) in a financial account for a banking US client. Coach the agents to upgrade their skills and assure account KPI compliances.

Manage inbound and outbound calls in english, related to customer financial services for a banking account from the US; providing account information, payment agreements and collection duties. Oriented to achieve client KPIs.

Handle Inbound calls in english for transportation company in the US. Provide customer service, sales, web support, payment queries and any client issue. Achieve KPIs such as attendance, schedule adherence, average handle time, sales %, etc.