Mayra Ramirez Email & Phone Number

San Diego, California, United States

· Provides immediate supervision to Claims Support Agents, assigning tasks, checking work at frequent intervals, and maintaining schedules· Manage and track attendance· Recruit, select, counsel, and discipline employees· Ensure adherence to policy and procedure· Recommend system/process improvements based on VOC channels· Facilitate team meetings/communicate information to the team· Conduct weekly quality reviews· Participate in bi-weekly calibration sessions with… Show more · Provides immediate supervision to Claims Support Agents, assigning tasks, checking work at frequent intervals, and maintaining schedules· Manage and track attendance· Recruit, select, counsel, and discipline employees· Ensure adherence to policy and procedure· Recommend system/process improvements based on VOC channels· Facilitate team meetings/communicate information to the team· Conduct weekly quality reviews· Participate in bi-weekly calibration sessions with the quality team· Determine goals and objectives, set direction for the team· Provides reporting for and participates in Operations review discussions · Build a high-performing team that executes on strategic vision and continually delivers on operational objectives· Foster an environment of continuous improvement and ensure staff is working through pipeline· Identify performance trends and create action plans to improve in low areas· Conduct performance reviews with the team· Review and recommend compensation actions Show less

San Diego, California, United States

The Vehicle Researcher assists in the vehicle insurance claim settlement process. The goal is to provide our licensed adjusters with a third party unbiased fair market value for a vehicle that has been deemed a potential total loss. We use resources such as the Kelly Blue Book, NADA, to do research on the loss vehicle. Reports are completed by finding comparable vehicles for sale that match the loss vehicle as closely as possible. Then, making monetary adjustments to the advertised value based… Show more The Vehicle Researcher assists in the vehicle insurance claim settlement process. The goal is to provide our licensed adjusters with a third party unbiased fair market value for a vehicle that has been deemed a potential total loss. We use resources such as the Kelly Blue Book, NADA, to do research on the loss vehicle. Reports are completed by finding comparable vehicles for sale that match the loss vehicle as closely as possible. Then, making monetary adjustments to the advertised value based on options, equipment, model year and other configuration differences. Show less

Greater San Diego Area

Performs or confirms production and quality control audits. Assures compliance to in-house and/or external specifications for standards, methods, and procedures that result in the precision, accuracy, and reliability of audited work. Participates in reviewing the process designs to contribute quality requirements and considerations. Assists product support areas in gathering and analyzing data.

San Diego, California, United States

· Provides fair market valuation reports per each customer’s specified parameters using specified resources and procedures.· Research comparable values on vehicles, parts and equipment through online research and outbound phone calls to experts in the appropriate industry.· Reviews market valuation reports per each customer’s specified parameters.

San Diego, California, United States

· Responsible for an assigned team of customer service agents and team leads.· Monitors productivity of customer service representatives· Reviews and monitors call queue and generates reports.· Monitors individual and team results against performance goals.· Takes calls and acts as an escalation point for customer issues.· Plans and conducts meetings, coordinates and supports other teams as needed.· Performs disciplinary actions, attendance notifications and performance.

Greater San Diego Area

Promptly answer all incoming calls in a polite manner; determine nature of caller’s business and personally assist the caller.Assist insurance adjusters and appraisers with problems and or questions requiring research and resolution. Document customer information and recurring technical issues using Salesforce.Provides fair market valuation reports per each customer’s specified parameters using specified resources and procedures.Research comparable values on vehicles, parts and… Show more Promptly answer all incoming calls in a polite manner; determine nature of caller’s business and personally assist the caller.Assist insurance adjusters and appraisers with problems and or questions requiring research and resolution. Document customer information and recurring technical issues using Salesforce.Provides fair market valuation reports per each customer’s specified parameters using specified resources and procedures.Research comparable values on vehicles, parts and equipment through online research and outbound phone calls to experts in the appropriate industry. Show less

Greater San Diego Area