- Vice President of Diversity, Equity, and Inclusion- Honors in Innovation and Entrepreneurship- President of the Latin American Business Association- Consortium Fellow

- Designed a business value realization plan for 15 of Salesforce's enterprise customers, improving change management between business units and IT by 54%; increased operational efficiency by 58%, based on customer adoption benchmarks- Completed 12 financial analyses quantifying MuleSoft's AnyPoint Platform value for 30+ prospective and active customers, using economic models including NPV, IRR, and ROI frameworks to align with business objectives- Collaborated with Salesforce sales senior leadership to engage prospective customers, shared best practices in financial strategies, and built migration business cases to produce presentations targeted at decision-making C-Level executives- Utilized data analysis and Salesforce tools to develop insights and recommendations, increasing new business and upsell opportunities, resulting in $300k revenue on average per client- Designed and executed a go-to-market strategy for one product category, MuleSoft RPA, evaluating key factors necessary for product launch and aligning goals and incentives with Sales Organizations

- Oversaw a $5 million portfolio of 20+ enterprise accounts specializing in implementing initiatives to increase customer engagement, resulting in a 25% improvement in customer retention- Executed a customer success program with a 98% customer satisfaction score and 20% YoY revenue growth, working with key stakeholders to establish clear objectives and growth goals documented on the CRM software- Fostered collaborative relationships with internal stakeholders across Sales, Engineering, Product, and Marketing to ensure seamless customer experiences and outcomes for an active deck of over 100 M&A projects in 2 years- Earned the High Impact Award for Q2, Q3, and Q4 of 2020 and Q1 of 2021, based on exceptional client impact and feedback exceeding customer expectations

- Led over 50 management consulting projects worldwide, identifying improvement areas and opportunities in import and export operations, resulting in a total issuance of over $10 million MXP- Conducted in-depth analysis of clients' global trade operations, utilizing consultative skills to provide strategic recommendations and indirect tax strategies, leading to 10 new deals- Coached and developed a team of ten staff consultants, emphasizing global trade consulting fundamentals and driving professional growth