Support the new Customer Service structure.- Lead and develop continuous improvement projects.- Provide management, direction and leadership to total Collections efforts in SoCo- Lead and guide the team towards a work of excellence, monitoring deviations, focused on customer experience.- Provide support to the solution of complex accounts and/or legal.- Support in the forecast of PCL and writedowns.- Analysis of monthly results and establishment of strategies and improvements.

- Lead project teams to deliver high-complexity business support and/or development, integration, implementation projects, and continuous improvement/lean efforts. - Apply project management principles and techniques to manage scope, timeline, resources, communications and risk over the entire life of the project. - Provide project leadership, guidance and assistance to cross-functional project team members including business users and vendors.- Facilitate effective meetings including project planning, update, gate review, stakeholder update and lessons learned- Ensure projects are integrated with other business activities, improvement projects, business strategy and lean principles-Provide necessary training and coaching to team members to spread the base of 6 sigma problem solving tool.

- Collections of the prelegal portfolio and key legal accounts.- Leadership and improvement of the Remote Disable (SoCo) process.- Transfer of accounts with more than 120 days to legal.- Management of writedown/ recovery accounts.- Creation of reports and monitoring of Special Accounts Portfolio and metrics of Remote Disable.- Inventory of voluntary surrender assets.- Equipment connectivity monitoring.- Support in the forecast of PCL and writedowns- Management of suspense amounts of regular accounts, legal and recoveries.- Collection trips to the entire territory.

- Financial and risk analysis for assignments of credit lines, parts, services, rentals and equipment.- Supervise and lead the regional collection management.- Provide support for the efficient solution of complex and/or legal accounts.- Prepare reports of results and measurement of efficiency indicators- Make collection trips.- Restructuring

- Perform financial analysis, credit risk assessment and credit authorization for parts and services.- Collection and management of past due accounts.- Prepare reports of results and measurement of KPIs- Prepare contract modification proposals.

- Analysis of bank accounts and conciliations- Issuance of purchase orders and administrative requisitions- Issuance and support of payment orders- Management and payment of suppliers

- Market lauch of the new product DC Young Professional for a University Segment.- Doubled the new customers in the second launch event- Analysis and collection of the customer behavior and the competition for decision-making and improvement of products.- Social Media Management