Mayra Torres Email and Phone Number

Acted as a daily point of contact maintaining productive communication as needed within the company and outside resources. Participated in the proposal and development of several successful workflows and growth strategies that were implemented on a regional and nationwide scale in diverse departments such as operations, product, clinical training and customer service, improving the company star rating and the company’s NPS by 7 points for the Q3 on 2022.Professionally coordinated, represented and supported senior executives through emails, phone calls and meeting invitations with company partners and existing vendors for quality measures and/or collaborating in solutions; as well as with business development opportunities.Organized and elaborated relevant content on training opportunities as well as company updates for weekly team meetings. Worked together with other Team Leads, Managers and Directors on monthly conferences for the market on a regional or national scale accordingly.

Heal merged with Doctors on Call.Scheduling, confirming and routing patient’s appointments for daily providers’ schedules. - Verifying patients primary and secondary insurances for billing purposes. - Creating referral orders and redirecting according to patients’ medical insurance skills needed and patients’ location (at home services or out patient). - Processing and reconciling stat and prn laboratory and diagnostic imaging orders. - Submitting, following up and rerouting supplies and durable medical equipment orders to vendors. - Answering and handling a high number of calls. - Working hand-in-hand with medical providers to optimize patients’ health assistance - Solving any open issues in a timely manner. - Meeting deadlines for documentation and procedures required by patient: such as medical clearances, annual wellness check up, monthly catheter changes, etcetera. - Scheduling peer to peer discussion for prior authorization of medical equipment. - Verification of Pneumonia vaccination eligibility. - Managing patient’s record following HIPAA law (patients and third parties). - Experience with remote teams - Keeping patients’ records up to date.SKILLS— Proactive— Problem Solver — Rapport Builder— Customer Focused— Detail Oriented— Multitasker— Team Player— Fast Learner — Punctual— Responsible— Adaptable— Bilingual (English and Spanish)— HIPAA compliance course 2019 and 2020— eClinical Works Proficiency— Microsoft Office Proficiency— Parachute portal Proficiency— Ring central Prociciency— Proficiency in Adobe Photoshop, Illustrator, Autocad and 3D Studio MaxOCT 2018 and SEP 2019. Employee of the MonthMentioned on Newsletter on Heal 2019.

- Assisted customers to pick items based on their needs and budget. - Assembled custom made arrangements for customers.. - Handled customers transactions. - Developed a daily sales reports. - Communicated with my supervisor for any issues or feedback. - Dealt with suppliers to coordinate merchandise deliveries and payments. - Maintained facilities to optimum level for both customers and staff members. - Open and closed the establishment.

- Created a Training and Operational Manual describing resources used in the company, production processes and packaging.- Researched and compiled information about machines used, materials and procedures done in the company.- Created illustrations and visual representations of procedures for the manual. - Designed 3D models and blueprints of the products. - Answered calls and recorded messages. - Created shipping tags for outgoing merchandise. - Researched for new product development.

- Translated for Public Relations Director in the Admissions Department open house, presentations and other related events. - Assisted with real-time translation of admissions procedures to international prospective students.