Mayra Felix Email & Phone Number

United States

Tampa, Florida, United States

• Serve as the crucial liaison between the VP and various organizations, projects, and important business data, ensuring smooth communication and efficient operations.• Interact smoothly and professionally with a wide range of individuals, including members of the Senior Management Team, Board of Directors, and leaders reporting to the VP, demonstrating ability to handle high-level communication easily.• Coordinate and manage executives' schedules.• Meticulously prepare and organize necessary legal and strategic materials and plans to ensure nothing was overlooked.• Determine the priority of the VP’s attention and quickly redirect matters to the staff to handle or handle matters personally, as appropriate, showcasing my ability to make crucial decisions under pressure.• Accomplishment: Committed to being available to assist my team with any projects and aim to ease the workload for the VP.

Tampa, Florida

• Oversaw the day-to-day operations of all Care Services operational departments.• Set strategic objectives for the continued growth of the Care Service business.• Built ground-up systems required to run scaled Care Service enterprises efficiently.• Stay up to date on all certification requirements and other industry standards that affect DS's ability to provide excellent Case Management service.• Worked with senior management to initiate new projects and assist in various processes.• Accomplishment: Maximized effectiveness through strategic reporting, resource allocation, and team alignment.

Minneapolis, Minnesota, United States

• Helped customers prepare documents required to complete transactions and process requests.• Investigated and resolved account issues by offering applicable options to customers.• Presented products and services to customers using in-depth knowledge to answer questions.• Accomplishment: Trained across various departments to master their tasks, which allowed me to effectively support customers without escalating the calls to management.

High Point, North Carolina, United States

• Worked with clients to address and respond to client and partnership management issues.• Assisted customers by addressing their inquiries and effectively communicated the services offered, including deposit accounts, bonds, and securities.• Proactively engaged potential clients through targeted cold calling and compelling email campaigns to consistently exceed sales targets.• Accomplishment: Conducted impactful financial seminars for the Hispanic community, empowering them with the

Greensboro--Winston-Salem--High Point Area

• Managed and mentored up to 25 customer service representatives and sales associates across five departments to provide excellent customer service to over 1,000 customers weekly.• Inspired team engagement and productivity by attending senior leadership meetings and communicating company sales goals and objections with team members.• Leveraged robust leadership capabilities to uphold team efficiency and streamline workflows.• Proactively managed customer concerns, swiftly resolved issues, and flexibly adjusted policies to meet evolving needs effectively.• Accomplishment: Assessed employee performance and delivered personalized training to enhance weaker areas.

Graham, North Carolina, United States

• Worked with clients to address and respond to client and partnership management issues.• Processed customer requests for statements, ordered additional checks, and updated customer personal information in the database.• Backed up the teller team by assisting new and existing customers at the main counter.• Interviewed and educated customers on available products and resources to assist them with their unique banking needs.• Accomplishment: Sought new ways to acquire new customers (CX), retain existing ones, and extend credit to those needing additional inventory.

Miami, Florida, United States

• Oversaw 50 credit department team members and approved tobacco shipments to major supermarkets and retail chain distributors. • Reinforced corporate policy and procedure compliance by providing group trainings sessions.• Oversaw employee performance and increased efficiency to maintain productivity targets.• Trained them in handling various aspects of sales, complex issues, and demanding customers.• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.• Accomplishment: Cross-trained in the supermarket to be a backup in need.

Miami, Fl

• Oversaw employee performance, addressed issues, and improved efficiency to meet productivity goals.• Coached employees and provided training on handling sales, complex issues, and demanding customers.• Managed finances, prepared an annual budget, and monitored the cash drawers of twelve registrars.• Accomplishment: Maintained a consistent work schedule by dedicating extended hours until all production tasks were completed, ensuring that the quality of the final output was of the highest standard and met all the necessary guarantees.

Detroit, Michigan, United States

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.• Investigated and resolved customer inquiries and complaints quickly.• Responded proactively and positively to rapid change.• Accomplishment: Helped increase business by building a positive rapport with customers.