Mayra L. Email & Phone Number

Remote

 Monitor project progress to ensure on time and on budget delivery per project governance practices and processes. Monitor and proactively manage resource and schedule changes and project scope adjustments. Monitor monthly backlog data and pipeline against plan/forecast. Support responses to internal and external reporting needs regarding individual project/business unit level financials using multiple systems of record.

Somerset, New Jersey

Professional Services Team Lead 01/2021- 2/2022 Primarily functioned as the lead corporate liaison for 6 project managers - each having multiple clients. Developed and maintained successful relationships with customers to ensure maximum customer retentionand satisfaction. Regularly forecasted revenue from both software renewals and consulting bookings, monthly and quarterly,based on analyzing related data and reported the results to appropriate parties.IT Sales Operations Specialist 06/2014 – 01/2021 Analyze customer experience data to identify areas for improvement in service delivery, customersatisfaction, and customer loyalty. Monitor customer support tickets/issues and take appropriate action, as needed. Support sales initiatives, partner with sales and marketing teams to enhance customer experience. Oversee customer onboarding, ensure smooth transition of customer to successful use of Melillo software. Served as a key negotiator with retailers and distributors for support contract renewals.

New Brunswick, New Jersey

Administrative Assistant / Department of Economics Provided broad program administration and management on a wide range of academic, financial, andinternational issues. Supervised and provided work direction to typically 15 student workers and 3 federal work-study students. Managed the admissions application process and submissions of admission decisions, and fellowshipappointments.Administrative Assistant/ Department of Public Safety Managed accounts payable and processing; matched purchase order invoices and maintained records. Prepared cash transmittals and reconciled payment; monitored all checks and credit card charges.

Administrative Assistant  Successfully collaborated with the regional manager on a data cleansing project under demanding deadlines.  Determined the accuracy and facilitated the completion of all projects which resulted in improved budget forecasts.

 Managed and maintained all leases and contracts of approximately 100+ nationwide companies. Collaborated with the casualty manager and broker on the annual renewal process of insurance policies,including budget, projections, domestic property and executive risk insurance programs (US & Canada).

Bachelor Of Arts, Sociology

Education record