Mayra L. Email and Phone Number
Highly proficient, strategic professional with 10+ years of experience optimizing productivity, efficiency, and servicewithin the IT Contract Services industry. Strong experience analyzing customer experience data to identify areas forimprovement in service delivery, customer satisfaction, and customer loyalty. Expertise in developing andmaintaining successful relationships with customers to ensure maximum customer retention and satisfaction.Primarily seeking a Customer Success Manager, Client Liaison or similar role. Excel at working collaborativelywith cross-functional teams in ensuring operational and service excellence.While at Melillo Consulting: Achieved customer retention rate of 90% five years in a row by forming strong relationships and ensuringcustomer satisfaction; especially in previous specific, pain-point areas. This enabled Melillo to receive asignificant annual discount on software renewals from their distributors, each of the 5 years. Worked collaboratively with sales representatives to bring back former clients through support renewalcontracts and consulting projects in the amount of $1.5M in 2019.
Software Ag
View- Website:
- softwareag.com
- Employees:
- 3648
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Ps Busops AnalystSoftware Ag Mar 2022 - PresentRemote Monitor project progress to ensure on time and on budget delivery per project governance practices and processes. Monitor and proactively manage resource and schedule changes and project scope adjustments. Monitor monthly backlog data and pipeline against plan/forecast. Support responses to internal and external reporting needs regarding individual project/business unit level financials using multiple systems of record.
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Professional Services Team Lead/It Sales Operation SpecialistMelillo Consulting Jun 2014 - Feb 2022Somerset, New JerseyProfessional Services Team Lead 01/2021- 2/2022 Primarily functioned as the lead corporate liaison for 6 project managers - each having multiple clients. Developed and maintained successful relationships with customers to ensure maximum customer retentionand satisfaction. Regularly forecasted revenue from both software renewals and consulting bookings, monthly and quarterly,based on analyzing related data and reported the results to appropriate parties.IT Sales Operations Specialist 06/2014 – 01/2021 Analyze customer experience data to identify areas for improvement in service delivery, customersatisfaction, and customer loyalty. Monitor customer support tickets/issues and take appropriate action, as needed. Support sales initiatives, partner with sales and marketing teams to enhance customer experience. Oversee customer onboarding, ensure smooth transition of customer to successful use of Melillo software. Served as a key negotiator with retailers and distributors for support contract renewals. -
Administrative AssistantRutgers University Sep 2010 - May 2014New Brunswick, New JerseyAdministrative Assistant / Department of Economics Provided broad program administration and management on a wide range of academic, financial, andinternational issues. Supervised and provided work direction to typically 15 student workers and 3 federal work-study students. Managed the admissions application process and submissions of admission decisions, and fellowshipappointments.Administrative Assistant/ Department of Public Safety Managed accounts payable and processing; matched purchase order invoices and maintained records. Prepared cash transmittals and reconciled payment; monitored all checks and credit card charges. -
Administrative AssistantJones Lang Lasalle Jul 2008 - Aug 2009Administrative Assistant Successfully collaborated with the regional manager on a data cleansing project under demanding deadlines. Determined the accuracy and facilitated the completion of all projects which resulted in improved budget forecasts.
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Administrative Assistant/Risk AnalystAkzonobel May 2006 - Jun 2008 Managed and maintained all leases and contracts of approximately 100+ nationwide companies. Collaborated with the casualty manager and broker on the annual renewal process of insurance policies,including budget, projections, domestic property and executive risk insurance programs (US & Canada).
Mayra L. Education Details
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North Brunswick Township High School
Frequently Asked Questions about Mayra L.
What company does Mayra L. work for?
Mayra L. works for Software Ag
What is Mayra L.'s role at the current company?
Mayra L.'s current role is Software Contracts Evangelist & Visionary| PS BusOps Analyst @ Software AG | Sales Management, CRM| Create and train on innovative new processes. Mentor as a Team Lead providing result based strategies..
What schools did Mayra L. attend?
Mayra L. attended Rutgers, The State University Of New Jersey-New Brunswick, North Brunswick Township High School.
Who are Mayra L.'s colleagues?
Mayra L.'s colleagues are Toni Schmitz, Asaf Yehezkel, Maryjane Pascaran, Erin Arfeen, Robert Samia, Lionel Castang, Anand Roy.
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