As a Scrum Master with a background in Business Administration and extensive experience in finance, management, sales, and purchasing, I am a dedicated and adaptable professional with a passion for continuous learning and facing challenges. In particular, as a firm believer in servant leadership, I am capable of building strong, collaborative relationships with colleagues and I enjoy helping, teaching, and working as part of a team to achieve shared goals.
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Scrum MasterEntrega Contínua Jul 2024 - PresentI collaborate with development teams to encourage self-organization, foster a collaborative environment, and enhance team interactions. I provide support and remove impediments to ensure smooth project progress and disseminate knowledge on best Agile practices to team members and stakeholders. Furthermore, I conduct risk analysis with the team and facilitate Scrum ceremonies, including Planning, Refinement, Daily, Reviews, and Retrospectives. I use Azure DevOps to manage project tasks, track… Show more I collaborate with development teams to encourage self-organization, foster a collaborative environment, and enhance team interactions. I provide support and remove impediments to ensure smooth project progress and disseminate knowledge on best Agile practices to team members and stakeholders. Furthermore, I conduct risk analysis with the team and facilitate Scrum ceremonies, including Planning, Refinement, Daily, Reviews, and Retrospectives. I use Azure DevOps to manage project tasks, track progress, and support development activities, ensuring effective team collaboration and transparency. I also use Miro for visual collaboration, brainstorming, and Scrum Retrospective. Finally, I utilize metrics such as Burndown, Lead Time, Cumulative Flow Diagram, and Cycle Time to inform data-driven decision-making. Show less -
Customer Program AssociateNewell Brands Sep 2021 - Jun 2024Goirle, North Brabant, NetherlandsI managed complex Customer Program transactions, including rebates and shared advertising, to enhance customer service, improve working capital, and optimize Days Sales Outstanding (DSO). I served as the main point of contact for all customer program-related issues and procedures, ensuring effective handling of transactional matters. My responsibilities included reconciling customer ledgers on both accounts receivable and accounts payable sides, registering AP invoices, raising credit notes… Show more I managed complex Customer Program transactions, including rebates and shared advertising, to enhance customer service, improve working capital, and optimize Days Sales Outstanding (DSO). I served as the main point of contact for all customer program-related issues and procedures, ensuring effective handling of transactional matters. My responsibilities included reconciling customer ledgers on both accounts receivable and accounts payable sides, registering AP invoices, raising credit notes, and processing deductions promptly. I established and maintained relationships with both external and internal customers (including sales, customer service, and collections) and participated in process improvement projects. Finally, I also provided support to General Ledger and Business Finance teams with reconciliations and analysis of customer accruals and related payments. Show less -
Accounts Payable ClerkDufry Group Nov 2019 - Sep 2021Eindhoven, North Brabant Province, NetherlandsMy major responsibilities included checking and verifying all information on invoices to ensure accuracy and compliance with company policies. I was responsible for booking both trade and non-trade invoices, preparing statements for vendors, and following up with internal customers to ensure the timely approval of invoices. Additionally, I efficiently addressed and resolved issues with suppliers, maintaining open communication with the Distribution Center and Procurement departments to solve… Show more My major responsibilities included checking and verifying all information on invoices to ensure accuracy and compliance with company policies. I was responsible for booking both trade and non-trade invoices, preparing statements for vendors, and following up with internal customers to ensure the timely approval of invoices. Additionally, I efficiently addressed and resolved issues with suppliers, maintaining open communication with the Distribution Center and Procurement departments to solve any discrepancies. My role required capturing all relevant information in systems like SAP, Basware, and Navision, and liaising with other departments to maintain smooth and accurate financial processes. Show less -
Inbound BookerDhl Supply Chain Feb 2019 - Nov 2019Eindhoven, Brabant Norte, Países BaixosI was responsible for managing the booking of incoming goods by checking for completeness, possible damage, and verifying that all data was accurate. After verification, I scanned the goods, sorted them appropriately, and transported them to the correct location in the warehouse. Additionally, I placed goods in the appropriate bins, unpacked shipments, and moved pallets and orders using an Electric Pallet Truck (EPT). All tasks were performed within the SAP working environment to ensure smooth… Show more I was responsible for managing the booking of incoming goods by checking for completeness, possible damage, and verifying that all data was accurate. After verification, I scanned the goods, sorted them appropriately, and transported them to the correct location in the warehouse. Additionally, I placed goods in the appropriate bins, unpacked shipments, and moved pallets and orders using an Electric Pallet Truck (EPT). All tasks were performed within the SAP working environment to ensure smooth and efficient warehouse operations. Show less -
General ManagerEletrolucas Elétrica E Hidráulica Nov 2012 - Jun 2018Pedro Leopoldo, Minas Gerais, BrazilI was responsible for various functions across sales, purchasing, back-office operations, marketing, and general management. In sales, I assisted customers by addressing their needs, offering product recommendations based on technical knowledge, conducting face-to-face sales, and ensuring product integrity before delivery. As a purchasing officer, I managed material requisitions, selected suppliers, handled quotation histories, placed orders, verified invoices, and inspected incoming materials… Show more I was responsible for various functions across sales, purchasing, back-office operations, marketing, and general management. In sales, I assisted customers by addressing their needs, offering product recommendations based on technical knowledge, conducting face-to-face sales, and ensuring product integrity before delivery. As a purchasing officer, I managed material requisitions, selected suppliers, handled quotation histories, placed orders, verified invoices, and inspected incoming materials while maintaining supplier relationships. My back-office responsibilities included reconciling profit and loss account balances, processing receivables, payables, cash, employee expenses, and inventory transactions, as well as managing inventory levels. In marketing, I promoted products on social media, engaged in merchandising, and launched marketing campaigns. As a general manager, I hosted company-wide meetings, provided employee feedback, supported the owner with financial reports by offering recommendations and identifying risks, and participated in recruitment processes. Show less
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Consulting For The Ali Programs At Eletrolucas LtdaSebrae Jul 2015 - Dec 2017BrazilThe Local Innovation Agent (ALI - Agentes Locais de Inovação) program assists in implementing innovative practices within businesses. My work at Eletrolucas LTDA was recognized and supported by the ALI program of the Brazilian Service of Support to Small Businesses (SEBRAE), highlighting our commitment to innovation and excellence. -
Consulting For The Sebraetec Programs At Eletrolucas LtdaSebrae Nov 2014 - Jul 2015BrazilSebraeTec provides specialized and customized guidance for implementing solutions across seven innovation areas: Design, Productivity, Intellectual Property, Quality, Innovation, Sustainability, and Information and Communication Technology.
Mayra Leão Da Silva Issa Education Details
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Fundação Pedro LeopoldoBusiness Administration And Management, General
Frequently Asked Questions about Mayra Leão Da Silva Issa
What company does Mayra Leão Da Silva Issa work for?
Mayra Leão Da Silva Issa works for Entrega Contínua
What is Mayra Leão Da Silva Issa's role at the current company?
Mayra Leão Da Silva Issa's current role is Scrum Master.
What schools did Mayra Leão Da Silva Issa attend?
Mayra Leão Da Silva Issa attended Fundação Pedro Leopoldo.
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