Mayra Luna Email & Phone Number

Sacramento, Ca, Us

San Jose, Ca, Us

-Utilize Asana to project manage the creation and launch of a tax appointment scheduling app-Managed HelpDesk requests, prioritizing tickets based on severity, and impact to business operations-Meet with stakeholders, gather requirements and deploy changes

Us

•Participate in the administration of employee benefits; serve as liaison between employees and benefit providers; administer open enrollment for various employee benefit programs.•Support the unit by providing responsive customer service; answer the units hotline, department emails, in person questions (when applicable)•Calculate, evaluate, and input into the computer payroll transactions for new hires, promotions, demotions, transfers, salary increases, health benefit changes and cost of living adjustments.•Support and troubleshoot HRIS system(s) for any agency-wide changes or processes; maintain data integrity.•Ensure accuracy and completeness of confidential personnel files and documents. Identifies discrepancies and researches information.•Coordinate the use of various facilities for scheduled training programs and classes; ensure proper accommodations are provided for each class.•Maintain and manage tracking systems related to assigned area of responsibility.•Collect, compile, evaluate and prepare detailed informational and statistical reports for management.•Prepare computer payroll transactions for new hires, promotions, demotions, transfers, salary increases, cost of living adjustments, automobile insurance certificates, tax deductions, deferred compensation, and employee bargaining unit dues.•Interpret and apply Valley Water policies, procedures, and memorandum of understandings; and federal and state rules and regulations; participate in communicating policy instructions to employees; suggest changes in procedure or formulation of new procedures as they relate to assigned area of responsibility.

Us

• Provide administrative assistance with Form 700 (Statement of Economic Interests) filing process for 500+ employees & consultants•Enter data into eDisclosure system, PeopleSoft, i-Sight, and Excel spreadsheets for record-keeping.•Archive consultant contracts requiring Form 700 determinations•Administration of AB 1234 (Conflict of Interest) training, and EEO (Ethics & Equal Opportunity) orientation•Conduct analysis of moderately complex information; prepare and present findings; develop recommendations for review by senior staff.•Draft a variety of letters, memorandums, policies & procedures, and implement those policies and procedures.•Provide assistance in the conduct of staff analyses, studies and projects in a variety of areas; conduct research and collect data for further analysis.•Case manage Ethics and Equal Opportunity (EEO) cases and maintain confidentiality•File and archive confidential files•Organize biennial Ethics training for 200+ employees, manage calendar invites, certificates, and respond to inquiries•Gather data for Department of Fair Employment and Housing (DFEH) requests•Utilize a Learning Management System (LMS) to administer AB 1825 (Sexual Harassment Prevention) training•Prepare data for annual company-wide disparate impact analysis to test for employment discrimination

San Jose, California, Us

•Request discharge summaries, emergency department records, MTM/pharmacy data, LTSS information, early detection studies, health risk assessment, plan of care, and disease management activities•Coordinates the Interdisciplinary Care Team (ICT) meeting team telephonically or in person.•Establishes the ICT agenda, which addresses active diagnosis, preventive services, early detection studies, behavioral health, social issues, hospital admission history, care transitions and access to community resources.•Convenes ICT participants and documents the minutes•Provides support for clinical management staff by gathering accurate information and educating members on the health plan’s benefits and how to access them•Assist and facilitate coordination of care and services.•Ensure member communications are transmitted timely, that care and services are coordinated per procedure or as directed and following established protocols•Monitor members' individual status as relates to acute and chronic conditions, self-management, care transitions, coordination of care, and associated follow-up actions, including assistance with access to care and scheduling appointments. •Monitor members whose chronic condition(s) are in control and well maintained. •Conduct initial outreach, make intake and preliminary assessment calls, coordinate care and services, including transportation, DME, and assistance with provider appointments, monthly status calls, and annual outreach to arrange for follow-up assessments•Reporting responsibilities•Assist with member questions and concerns regarding benefits such as Medicare and Medi-Cal.•Maintain accurate medical records as per established procedures.•Ensure confidentiality of all hard copy, electronic, and verbal communication, and adhere to all policies related to privacy and disclosure.

San Jose, Ca, Us

•Establish and manage partnerships with non-profit and county agencies offering like-services•Participate in a coalition of Safety Net providers and a public benefits workgroup to share updates, trainings, and make referrals to community resources•Develop and coordinate training and learning opportunities for service providers, focusing on community resources to help clients become self sufficient•Remain abreast of community resources via email list-serve, and convene service providers to ensure proper implementation of resources •Gather data to obtain reports that track progress of contract requirements•Execute successful small and large scale events including trainings, application clinics, and backpack distribution event•Recruit and train public benefits volunteers to provide application assistance, serve as client advocates, and educate the community about available resources

San Jose, Ca, Us

•Lead new staff in devising and implementing best practices for effective off-site outreach.•Served as go-to CalFresh eligibility expert and lead contact for key partner agencies that support CalFresh efforts via application clinics or other avenues•Proven track record of successful applications leading to benefits•Spearheaded the expansion of off-site outreach and established partnerships with community organizations to increase application referrals

Milwaukee, Wisconsin, Us

•10 month fellowship in leadership development and community building projects.•Collaborated with a team to develop a curriculum for the East Palo Alto Mobile Recreation program for youth.