Mayra Luna Email & Phone Number

San Jose, CA, US

-Utilize Asana to project manage the creation and launch of a tax appointment scheduling app-Managed HelpDesk requests, prioritizing tickets based on severity, and impact to business operations-Meet with stakeholders, gather requirements and deploy changes

US

• Participate in the administration of employee benefits; serve as liaison between employees and benefit providers; administer open enrollment for various employee benefit programs.
• Support the unit by providing responsive customer service; answer the units hotline, department emails, in person questions (when applicable)
• Calculate, evaluate, and input into the computer payroll transactions for new hires, promotions, demotions, transfers, salary increases, health benefit changes and cost of living adjustments.
• Support and troubleshoot HRIS system(s) for any agency-wide changes or processes; maintain data integrity.
• Ensure accuracy and completeness of confidential personnel files and documents. Identifies discrepancies and researches information.
• Coordinate the use of various facilities for scheduled training programs and classes; ensure proper accommodations are provided for each class.

US

• Provide administrative assistance with Form 700 (Statement of Economic Interests) filing process for 500+ employees & consultants
• Enter data into eDisclosure system, PeopleSoft, i-Sight, and Excel spreadsheets for record-keeping.
• Archive consultant contracts requiring Form 700 determinations
• Administration of AB 1234 (Conflict of Interest) training, and EEO (Ethics & Equal Opportunity) orientation
• Conduct analysis of moderately complex information; prepare and present findings; develop recommendations for review by senior staff.
• Draft a variety of letters, memorandums, policies & procedures, and implement those policies and procedures.

San Jose, California, US

• Request discharge summaries, emergency department records, MTM/pharmacy data, LTSS information, early detection studies, health risk assessment, plan of care, and disease management activities
• Coordinates the Interdisciplinary Care Team (ICT) meeting team telephonically or in person.
• Establishes the ICT agenda, which addresses active diagnosis, preventive services, early detection studies, behavioral health, social issues, hospital admission history, care transitions and access to community.
• Convenes ICT participants and documents the minutes
• Provides support for clinical management staff by gathering accurate information and educating members on the health plan’s benefits and how to access them
• Assist and facilitate coordination of care and services.

San Jose, CA, US

• Establish and manage partnerships with non-profit and county agencies offering like-services
• Participate in a coalition of Safety Net providers and a public benefits workgroup to share updates, trainings, and make referrals to community resources
• Develop and coordinate training and learning opportunities for service providers, focusing on community resources to help clients become self sufficient
• Remain abreast of community resources via email list-serve, and convene service providers to ensure proper implementation of resources
• Gather data to obtain reports that track progress of contract requirements
• Execute successful small and large scale events including trainings, application clinics, and backpack distribution event

San Jose, CA, US

• Lead new staff in devising and implementing best practices for effective off-site outreach.
• Served as go-to CalFresh eligibility expert and lead contact for key partner agencies that support CalFresh efforts via application clinics or other avenues
• Proven track record of successful applications leading to benefits
• Spearheaded the expansion of off-site outreach and established partnerships with community organizations to increase application referrals

Milwaukee, Wisconsin, US

• 10 month fellowship in leadership development and community building projects.
• Collaborated with a team to develop a curriculum for the East Palo Alto Mobile Recreation program for youth.