Mayra Sandoval Email & Phone Number

Fontana, Ca, Us

Greater Los Angeles Area

• Recruitment efforts included seeking hires, reviewing resumes, steering phone interviews• Conducted new hire process through Onboarding site with all new hires• Responsible for tracking and maintaining new hire paperwork• Assisted payroll in reviewing timesheets and scanning to payroll department• Managed office operations, client relations and communication concerning pest control service• Resolved customer concerns with little to no supervision• Decision maker which impacted positively results of co-workers, clients, and company• Delegated service appointments to technicians • Handled high volume of emails and phone calls while providing highest quality customer service• Prioritized urgent vs non-urgent tasks• Maintained detailed records of a multitude of service agreements and records• Processed payments for services provided and collections for deficient customer debt

R

• Contacted customers to schedule and confirm service appointments• Scheduled appointments for technicians to minimize drive time and distance• Suggested alternative routes when appropriate for technicians• Effectively communicated with Service Technicians to meet customer requirements• Performed outbound calls to customers regarding outstanding account balances• Answered inbound customer service calls with an open friendly manner• Utilized solid listening skills and exploratory questions to identify concerns and evaluated • Valuable team member capable of adapting to high dynamic and varying situations