Moritz Mayrhofer Email & Phone Number

Zurich, Switzerland

Working with a great product and engineering team to develop tech solutions that deliver value to our partners and users

Zurich, Switzerland

Managing, developing and optimising a range of unique solutions for our attraction partners to help them connect with audiences and convert visitors.

London, England, United Kingdom

Managing the roll-out of GetYourGuide's new in-destination B2B solution and partnerships strategy. With partnerships spanning multiple verticals we are reaching out to tourists across the customer journey and engaging with them at contextually relevant moments. An exciting project which empowers businesses which engage with tourists and also makes it easier for tourists to discover and book experiences while on holiday. In-destination bookings by tourists remains a space that has been difficult for online travel agencies, and attractions themselves, to succeed in. The way that tourists make decisions and research while in-destination is varied, and so unique partnerships and experimentation is required to reach these tourists. Combining this with GetYourGuide's customer first ethos means always adding value with partnerships to create a positive in-destination cross-selling tourism landscape.

London, United Kingdom

A startup within a huge, established company, Booking.com's experience platform is a new project the company has been rolling out. A rapidly growing team entering a hot space, with a lot of work to be done in commercial and product.--I currently manage Booking.com's commercial business development across the UK & Ireland covering attractions, tours, activities and more. This means overseeing the strategy for growth across markets in terms of which destinations to launch, what experiences (attractions, tours and activities) to sign and how to grow quickly and efficiently working with a small team of account managers. I am supported by and enjoy leading a team of account managers allowing us to acquire, manage and scale quickly. This involves agreeing on targets and responsibilities.I cover the full sales cycle for acquisition of key partners and their account management following launch, own, and develop pipelines based on market research and networking. My focus is on scaling and prioritising our growth against business goals. This requires a significant amount of data analysis and road-mapping within the realities of the product which we work with as well as execution of that plan. A part of the role I particularly enjoy is collecting requirements for the product development team to understand what we need to win in this space such as market specific solutions or partner specific solutions. Which channel managers do we integrate with in what order, and why? Should we focus on connectivity over manual processes, or balance the two? Which will help us to become a leader in the field for customers and businesses? These are questions for the whole team and one everyone plays a part in informing.In terms of specific partnerships signed and managed, these include global accounts such as Merlin Entertainments who own the London Eye, Madame Tussauds and more, Hard Rock Cafe, Big Bus and others.

Singapore

The Agents Marketplace solution was a B2B facing marketplace aimed at allowing third parties to access the inventory and content of our partners. This took the shape of a marketplace given the huge quantity of product we had on offer (1000's) and had many unique challenges because of this. The B2B requirements were unique and required substantial work with stakeholders, and the presentation of such a huge amount of product as well required algorithms, filters and unique search options.--Partnership solutions managed include Marketplace, Whitelabel, Affiliate and API. Managed commercial development and performance to scale the platform out, as well as product design itself in new features, experiments run to increase conversion and algorithm design to promote top sellers but as well float potential. Worked very closely with the supplier teams and marketing teams to balance supplier interest (those that provided the product we were offering in the marketplace) and commercial business interest.Straddling roles, as well acquired and managed a portfolio of key accounts. This allowed me to work hands on with accounts for onboarding, tutorials, implementation assistance and platform adoption, which was very useful for getting a deep understanding of partner needs to better our platforms.Relationship & Strategy- Understanding and adapting solution to partner needs- Performance reports and strategy sessions on implementations- Exploring further avenues and deeper connectivity- Rate negotiation- Exploring new technologies- Relationship managementData Analytics- Use of multiple metrics to monitor performance- Identifying trends- Growth-focused developments- User experience analysis tools

Singapore

Working closely with an excellent team at BeMyGuest to make our products better through great designs, innovation and constant optimisation. Hands on approach to support in production of high-fidelity mockups, prototypes, code generation and testing.Processes Optimisation- Identifying bottlenecks (admin & consumer side)- Increasing efficiency in support roles- Team communicationContent Management System Design- Design of intricate CMS- Workflow simplification- Complex dependency management- Effective onboarding of new designProduct Roadmapping- Most Viable Product model- Prioritisation- Timelines & Milestones- Requirements gatheringProduct User Experience- Core Functionality- Usability- Immersion- Engagement- Gamification- Rewards ProgrammesProject Management- Quality Assurance- Research- Design- Testing- Implementation- Reporting- Optimisation- RepeatTeam Management- Tracking- Reporting- Innovation & Idea Environments- Positivity- EfficiencyAnalytics- Google Analytics- Google Tag Manager- CrazyEgg heatmaps

Singapore

This was the very beginning of BeMyGuest, the first months of the startup. Everything at this time was focused on the MVP and developing the solutions needed from scratch. An incredibly challenging time and very high pressure. It was exciting, funds were stretched thin and the canvas was blank. My focus was on designing dashboards and customer facing marketplace pages and structures.Gamification and immersion were a key focus as well.Web development- Web design- Roadmap planning- Information trees & hierarchies- Internal toolage and B2C designUser Experience Design- Usability (in context of market: huge content catalogue, travellers, emerging markets)- Partner facing UX (tools partners use to add product), internal UX and customer facing UX- Gamification to improve usage of the productDelivery Management- Managed outsourced development team on product delivery of designs- Internalised development team for faster rollouts and better overview on quality of implementation

Studied game and technology design.

Bachelor Of Arts (Ba), Communications And New Media

Bachelor Communications & New Media, User Experience & Gamification

Education record