Maysan M, Msw, Rsw Email & Phone Number

Streamlined families' experience with the Ontario Autism Program through active consultation during registration, entitlement acquisition, and claims process.Managed conflict resolution by investigating escalations, collecting information, and liaising with ministry representatives, fostering positive client relationships.Oversaw the adjudication of claims by leveraging ministry directives to approve, adjust, or deny claims, maintaining fairness and integrity.Provided exceptional client care by ensuring a client-centered approach and skillfully deescalating caregivers facing complex situations, maintaining a positive and supportive environment.

Vancouver, British Columbia, Canada

Managed a task-oriented caseload, ensuring successful discharges upon meeting care plan goals.Authored clear and concise cross-departmental reports, facilitating seamless information sharing.Applied Solutions-Focused Therapy and Motivational Interviewing in therapeutic interactions with clients, promoting positive behavior change and treatment adherence.Performed daily psychosocial assessments and cultivated therapeutic relationships with clients, supporting mental health promotion.Participated in interdisciplinary team planning, including case conferences, contributing to the achievement of excellence in client care.

Toronto, Ontario, Canada

Conducted thorough client assessments to provide targeted information, guidance, and referrals to appropriate resources.Maintained updated knowledge of legislation, policies, and community resources, ensuring accurate client information and program eligibility screening.Facilitated daily communication with over 30 clients via phone, chat, text, and email, maximizing outreach efforts.Conducted eligibility interviews based on relevant guidelines and policies for multiple programs, including Developmental Services Ontario and The Victim Support Line.Advocated for clients in crisis situations and coordinated resources with community agencies, ensuring effective crisis management.Conducted thorough risk assessments as part of crisis intervention for clients in emotional distress, ensuring timely interventions and appropriate referrals.

Toronto, Ontario, Canada

Led a retail team effectively, managing operational aspects to ensure smooth functioning.Addressed and rapidly resolved customer complaints, enhancing customer satisfaction and loyalty.Assisted customers in completing purchases, locating items, and joining reward programs, driving sales growth.Reconciled accounting reports with cash drawer, ensuring financial accuracy and transparency.

Toronto, Ontario, Canada

Acted as a communication liaison between the City of Toronto and grant applicants (CrisisResponse Fund).Troubleshooted grant applications with communities and supported them through theapplication process.Asset mapped available resources for communities facing crises and referred them torelevant services within the GTA.Supported the Beyond the Lyrics (an anti-violence program) project as a City of Torontoliaison.

Toronto, Ontario, Canada

Facilitated meetings in case management settings, diligently recording and inputting case notes.Assisted clients in goal setting, planning, and skill development, promoting individual growth.Conducted information sessions on community services, enhancing client knowledge and resource utilization.Provided regular check-ins and risk assessments for high-risk situations, advocating for clients when necessary.Linked clients with key resources within the GTA, such as post-secondary institutions, housing services, and financial assistance programs, expanding their support network.

Master'S Degree, Social Work

Bachelor'S Degree, Social Work