May Shan Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Oversee and manage online business growth and operations for marketplaces (Lazada, Shopee) and DTC for Luxury Division

Selangor, Malaysia

- Lead the e-commerce operations for motherhood.com.my - leading parenting platform in South East Asia (owned, shopee, lazada).- Work closely with tech support to improve the website's UI/UX, and propose the latest features to implement on the website.- Plan and manage e-commerce campaign calendar and communicate with the internal team.- Oversee entire e-commerce operation, merchant services and fulfilment.- Coordinate with operation team to update campaign information, unique selling point, product configuration. - Plan and manage digital marketings on a weekly basis, ensure all marketing campaigns are properly communicated with customers.- Plan and manage CRM program to increase retention rate.

Selangor, Malaysia

- Manage and inspire internal or external digital marketing, community marketing and creative teammembers in order for marketing strategies to achieve great commercial results.- Ensuring effective, branded marketing communications ʹ company website, prints & advertising.- Manage and execute digital marketing (SEO/SEM, marketing database, email, social media, affiliateand Favful's Advertising Campaigns.- Analysis of marketing effectiveness' lead flow, conversion, LTV and retention rate.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Perform research on current benchmark trends and audience preferences.- Design and implement social media strategy to align with business goals.- Set specific objectives and report on ROI.- Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news).- Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency.- Communicate with followers, respond to queries in a timely manner and monitor customer reviews.- Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout).- Suggest and implement new features to develop brand awareness, like promotions and competitions.- Stay up-to-date with current technologies and trends in social media, design tools and applications.- Plan and execute social media paid ads based on budget given by clients.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

1. E-Commerce- Responsible on development, implementation and maintenance of the infrastructure and software utilized for the website.- Manage and update website information, product listings and web blog.- Manage customer service, making sure customer happiness our top priority.- To plan and execute monthly digital marketing activities (including advertising and promotions) to encourage sales and increase site traffic by working closely with the brand managers.- To monitor ROI based on web traffic, performance and capacity to identify, prevent and resolve issues. - To execute new strategies to generate traffic, increase engagement and improve website sales conversion.- Plan and execute weekly Electronic Direct Mailers (EDMs) to announce marketing initiatives and promotions by working closely with marketing and creative team.2. Social Media(Facebook: Caudalie MY & Kens Apothecary Instagram: @kensapothecary)- Plan, create and execute social media marketing strategies, advertising and promotions.- Assist in planning and execution of community strategy across Instagram, Facebook.- To lead campaign launches according to timelines, posting calendar, metrics and analysis to improve and generate brand awareness and sales.- To integrate and execute paid, earned and owned campaigns across social media and web platforms.- To identify opportunities to collaborate with internal marketing team to drive leads and grow Kens Apothecary social media base.3. Customer Service- Manage and respond to all inquiries through social media, email and phone call.- Responsible for the whole online purchasing process and handles all return/exchange orders from customers.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Lead and instruct indoor rhythmic spin class.

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Master'S Degree, Business/Corporate Communications, 3.89

Diploma Of Education, Mass Communication/Media Studies