Maysoon Khalil Email & Phone Number

With a strong foundation in business operations, analysis, quality, and customer experience management. I have also acquired multiple certifications in leadership communications, virtual work, problem solving, and other relevant skills that enable me to excel in my current role as a Senior Call Quality Specialist at Arabian Automobiles Co. LLC.In this role, I am responsible for forecasting the overall performance monitoring, data analysis, and feedback for service delivery in the contact center, ensuring that the quality standards and customer satisfaction are met and exceeded. I also develop quality assurance measurements for each customer related to all the functions within the contact center, and prepare and audit the manuals for products, systems, trainings, processes, and procedures. I collaborate with various stakeholders and teams to implement best practices and continuous improvement initiatives, and I leverage my social and digital media marketing skills to enhance the brand awareness and reputation of the company. I am seeking a challenging opportunity to work with reputed organizations in the UAE, where I can apply my skills and contribute to their success and growth.

Listed skills include Virtual Work, Body Language, Personal Development, Customer Service Representatives, and 29 others.

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  Business & Computer University College (Bcu)

  Business & Computer