Stephanie May Email & Phone Number

Spokane, Washington, United States

Directly responsible for the operational management of two self-storage facilities with 2043 available units. Facilitating and overseeing capital projects for facility maintenance and improvements. Establishing and maintaining relationships with local vendors for project outsourcing. Daily, weekly, monthly auditing of accounts for accuracy and control.Use of NetSuite for payables, weekly sales, and expense projections. Proficient with MS Outlook, Word, Excel, and customer account software. Design and implement marketing strategies to increase sales. All aspects of HR including hiring, training, disciplinary actions, and payroll. Mentoring/Training management within the NW region including Salt Lake City, UT, and Anchorage, AK. Troubleshooting technical issues with security cameras, in-house workstations, gate operations, generators.

Spokane, Washington Area

Oversee that guests are welcomed, registered into Opera system and assigned an appropriate room or suite. Perform or delegate various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. Take ownership of problems and issues that arise and have excellent problem-solving skills.In addition to managing the daily operations of the front desk, I provide hotel clerks with necessary training and support. I maintain all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. Other responsibilities include tracking and posting appropriate food, liquor or telephone charges to guests' accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel manager.

Seaside, Or

Process daily prepaid travel agent bookings, sort payment folios by type, reconcile house accounts for zero balance daily, make change and audit front office and restaurant change fund daily.Audit Food and Beverage receipts for employee discounts, coupons, voids, guest relations. Enter MICROS totals into Excel spreadsheet for daily and monthly Food and Beverage reporting. Process all Free Night Vouchers and Direct Billing correctly, review adjustments, properly post room, tax, and incidentals, split confidential folios correctly.Run end of day, end of month reports, compile into spreadsheets for management and email to the proper individuals. Prepare arrivals for the next day; print registration cards, make keys, make in house and wants list for housekeeping, fill out maintenance orders. Monitor Trip Advisor and other online reporting sites for comments and comparison to the competition.

As the head clerk my responsibilities are:Daily, Weekly Planning of Checker Duties ie.. Product rotation, Cleaning, Facing, SkyShelvesIn Store Recruiter - Use VirtualEdge to onboard qualified applicants, process drug screen, background checks.Payroll - Weekly payroll with multiple accounts/departmentsEnsure Customer Satisfaction by monitoring team behavior and providing direct feedback. Check Cashing, Western Union, PayCard Sales

As the Restaurant General Manager, my responsibilities were:Achieving year over year sales growth by delivering customer mania and operational excellence with integrity. Accomplishing human resources objectives by recruiting, selecting, training, scheduling, coaching, counseling, recognizing and disciplining employees. Communicating job expectations, planning, monitoring, and reviewing job performance while enforcing policies and procedures. Achieving restaurant operational excellence with integrity by contributing ideas and recommendations to development plans; preparing and completing action plans; implementing production; product quality; customer service standards; resolving problems, completing audits, identifying trends, determining system improvements and implementing change. Controlling costs by reviewing portion control and quantities of preparation; minimizing waste and ensuring high quality of preparation. Adhering to marketing objectives by executing marketing windows. Maintaining a safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures; complying with legal regulations.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Accounting

Associates In Bussiness, Accounting And Business/Management