● First point of contact for space enquiries from prospects/partners.● Identify and qualify leads from Marketing Campaigns through calls, emails and WA/Telegram.● Ensure qualified leads/enquiries are followed up after assignment to Leasing/relevant teams.● Engage Advertising & Promotion and Digital teams on Marketing channels effectiveness and improvements.● Acquire new partners to onboard rewards program and build relationship with existing partners.● Support Marketing… Show more ● First point of contact for space enquiries from prospects/partners.● Identify and qualify leads from Marketing Campaigns through calls, emails and WA/Telegram.● Ensure qualified leads/enquiries are followed up after assignment to Leasing/relevant teams.● Engage Advertising & Promotion and Digital teams on Marketing channels effectiveness and improvements.● Acquire new partners to onboard rewards program and build relationship with existing partners.● Support Marketing events and activities relating to Lead Generation or Brand Awareness.● Perform Market/Competitor Research and identify initiatives relevant to Lead Generation.● Daily tracking and monthly reporting for business analysis and allocation of resources. Show less

● Worked with Field Sales representatives to sell product safety testing services to assigned customers through outbound calls/emails and marketing activities.● Supported customers from RFQ, order fulfilment, project completion to post-sales.● Facilitated service delivery by working with Credit & Collection and Legal teams to manage credit risks, invoices, payment & contract issues.● Followed up on Customer Experience Survey to improve on Net Promoter Score (NPS).● Facilitated… Show more ● Worked with Field Sales representatives to sell product safety testing services to assigned customers through outbound calls/emails and marketing activities.● Supported customers from RFQ, order fulfilment, project completion to post-sales.● Facilitated service delivery by working with Credit & Collection and Legal teams to manage credit risks, invoices, payment & contract issues.● Followed up on Customer Experience Survey to improve on Net Promoter Score (NPS).● Facilitated pipeline monitoring by creating/tracking leads & opportunities in CRM system. Show less

• Maintain Renewal Rate of at least 75% & monthly Renewal Revenue of S$200k as a team.• Develop strong customer relationship to maximize the profitability of each account through up-selling and cross-selling.• Ensure Technology adoption, provide product updates and guidance to customers.• Gather feedback and suggestions as valuable inputs to Technology, Data teams & Management for Products/Services improvements.• Train & manage Client Service Consultants on processes and… Show more • Maintain Renewal Rate of at least 75% & monthly Renewal Revenue of S$200k as a team.• Develop strong customer relationship to maximize the profitability of each account through up-selling and cross-selling.• Ensure Technology adoption, provide product updates and guidance to customers.• Gather feedback and suggestions as valuable inputs to Technology, Data teams & Management for Products/Services improvements.• Train & manage Client Service Consultants on processes and systems.• Follow up for escalated issues or special requests on subscription.• Close loop for feedback from Customer Satisfaction Survey. Show less

• First level of contact for customers on product information/quotes and marketing programs• Maximize sales opportunities by up-selling and cross-selling products/services to customers located in ASEAN and ROAS (Rest of Asia South)• Qualify & update leads in CRM tool (Salesforce.com) for sales pipeline management• Exceed customer satisfaction through timely, accurate and quality customer service• Provide qualified lead information to field sales/marketing/distributors and… Show more • First level of contact for customers on product information/quotes and marketing programs• Maximize sales opportunities by up-selling and cross-selling products/services to customers located in ASEAN and ROAS (Rest of Asia South)• Qualify & update leads in CRM tool (Salesforce.com) for sales pipeline management• Exceed customer satisfaction through timely, accurate and quality customer service• Provide qualified lead information to field sales/marketing/distributors and provide support in account management/development• Provide Telemarketing support for outbound sales/marketing programs• Follow up on potential sales opportunities to track contribution to revenue enablement -• Enhance product and technical knowledge through scheduled training sessions• Support the deployment of Integrated Business Information System on Oracle ERP system Show less

• Research, conceptualize and organize events relating to China and South Asia• Represented organization to participate in exhibitions - World SME Expo 2005 & 2006, HongKongand China International Fair for Investment and Trade (CIFIT) 2006, Xiamen• Organized and supported a business mission to Macau + Hong Kong (Tourism and Gaming)• Establish links and build relationships with strategic partners e.g. government agencies,businesschambers and trade associations to facilitate… Show more • Research, conceptualize and organize events relating to China and South Asia• Represented organization to participate in exhibitions - World SME Expo 2005 & 2006, HongKongand China International Fair for Investment and Trade (CIFIT) 2006, Xiamen• Organized and supported a business mission to Macau + Hong Kong (Tourism and Gaming)• Establish links and build relationships with strategic partners e.g. government agencies,businesschambers and trade associations to facilitate implementation of events Show less