Mayu Okamoto Email & Phone Number

San Francisco Bay Area

・Manage Japanese Help Center and its content・Translate KB articles・Hire and Interview freelancers ・Work with freelancers and review their work・Manage products and projects

San Francisco Bay Area

・Manage Japanese Technical Support / Knowledge Base Team.・Prioritize KB translation tasks depending on product feature release and updates. ・Help customers build their business websites using forum and email.・Maintain positive customer relations and satisfaction with services such as SEO, apps and site performance as well as providing support to resolve any technical difficulties including QA cases.・Create and translate web contents (such as FAQs and Tutorials for building Wix… Show more ・Manage Japanese Technical Support / Knowledge Base Team.・Prioritize KB translation tasks depending on product feature release and updates. ・Help customers build their business websites using forum and email.・Maintain positive customer relations and satisfaction with services such as SEO, apps and site performance as well as providing support to resolve any technical difficulties including QA cases.・Create and translate web contents (such as FAQs and Tutorials for building Wix sites) in Japanese.・Answer technical tickets in both English and Japanese. Show less

San Francisco Bay Area

・Online Conversational English Teacher and Translator ・Teach Japanese students conversational English and English grammar.・Translate websites, books and letters from Japanese into English and vice versa.

San Francisco Bay Area

・Face-to-face/ Over the phone Customer Service for VIP Japanese tourists and travel insurance holders.・Process medical bills with accuracy and negotiate with hospitals for cashless services.・Handle multiple tasks and ensure high quality customer service and customer satisfaction. ・Book flights and make restaurant, hotel and transportation reservations and arrangements.

San Francisco Bay Area

・Rated the quality of web advertisements and related data in both Japanese and English.・Helped monitor and improve the functionality of Google’s advertising products. ・Constantly participated in the discussion with other raters to insure the quality of the ads.

Hiroshima, Japan

・Taught English to high school students at private cram school.・Supervised students’ schedules and stayed in close contact with their parents.・Counseled students with their problems, mentored them in college preparation and selection.