Incident Response Planning: Develop and maintain incident response plans and procedures tailored to the organization's specific needs and compliance requirements. This involves identifying potential security threats, vulnerabilities, and appropriate responses.Incident Detection and Triage: Monitor security alerts and events to quickly detect potential security incidents. Investigate and triage incidents to determine their severity, impact, and appropriate response actions.Coordination and Communication: Serve as the central point of contact for all security incidents, coordinating the response efforts across various teams, including IT, legal, compliance, and communications. Maintain communication with stakeholders to provide timely updates on the incident's status, impact, and resolution progress.Response and Mitigation: Lead the response efforts to contain and mitigate security incidents promptly. This may involve isolating affected systems, deploying patches or countermeasures, and restoring services to normal operations while minimizing the impact on the organization.Documentation and Reporting: Maintain detailed records of security incidents, including incident timelines, actions taken, and lessons learned. Conduct Post Incident Reviews. Prepare incident reports for management, regulatory authorities, and other stakeholders as required by compliance standards or organizational policies.Overall, playing a critical role in minimizing the impact of security incidents on the organization's operations, reputation, and financial well-being by ensuring a timely, coordinated, and effective response.

• Managed major incidents and led incident response teams to ensure timely resolution and minimize impact on business operations.• Implemented process improvements in incident, change, and problem management to enhance service delivery and customer satisfaction.• Collaborated with cross-functional teams and vendors to streamline operations and optimize service quality.• Achieved performance excellence by successfully resolving critical incidents and maintaining high levels of customer satisfaction.

Responsible for taking action on the Change Requests, running the CAB (Change Advisory Board) meeting and resolving change requests conflicts. Undertaking post incident reviews, with the focus on identifying process gaps or operational improvements. If any change in processes, responsible for conducting training across all the Teams. Providing monthly and on demand analysis of application, infrastructure, risk management for coordination, monitoring or tracking purpose.Deliver IT Services Management (ITSM), Organizational Transformation solutions based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support.Take care of ITSM Tool from technical and process perspective. End to end administration of the tool. Specialist in Remote Infrastructure support, taking care of change and incident management.Ensure that the changes are accurately implemented in the appropriate timeframe to meet business needs and documented requirements.Responsible for compiling the provided monthly raw data from various systems into the Raw Data File and updating subsequent graphs for historical trending purposes.