• Applied wide data analysis using SQL for querying and data extraction, combined with Python (Pandas, NumPy) for data cleaning, transformation, and advanced analytics, resulting in actionable insights that improved decision-making processes. • Utilize Tableau and Power BI to design and maintain interactive dashboards, enabling stakeholders to monitor over 50 key performance indicators (KPIs) and operational metrics in real time. • Partner with cross-functional teams to translate business requirements into analytical solutions, ensuring alignment with client objectives and key business outcomes. • Conduct root cause analysis and recommend data-driven solutions to enhance business operations, achieving measurable cost reductions and efficiency improvements. • Leverage advanced statistical techniques and tools such as SAS and R to perform predictive analytics, identifying trends and patterns to inform business strategies. • Collaborate with product and engineering teams to create intuitive wireframes and prototypes using Figma, improving the usability and functionality of data-driven applications. • Actively participate in Agile methodologies, contributing to sprint planning, stand-ups, retrospectives, and the delivery of iterative project updates to promote continuous improvement. • Ensure data integrity and compliance with data governance frameworks, including adherence to industry standards and best practices for data privacy and security

• Conducted workshops, interviews, and stakeholder meetings to gather and document business requirements, creating detailed Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs), which reduced project scope ambiguities. • Analyzed and translated business needs into technical specifications, bridging the gap between stakeholders and development teams, resulting in a reduction in project delays. • Created process flow diagrams, use case diagrams, and activity diagrams using Microsoft Visio and Lucidchart to visualize business processes and identify areas for improvement. • Developed interactive dashboards and reports using Tableau and Power BI, enabling stakeholders to track key performance indicators (KPIs) and make data-driven decisions. • Documented user stories, acceptance criteria, and use cases in JIRA to effectively manage project backlogs and ensure alignment with business objectives. • Facilitated all phases of testing, including system, integration, and user acceptance testing (UAT), by creating use cases, defining test conditions, and reviewing outputs to ensure quality assurance. • Managed project tasks using Scrum and Kanban boards in JIRA, facilitating efficient sprint planning, task prioritization, and continuous delivery.• Conducted GAP Analysis, Risk Analysis, and Cost/Benefit Analysis by analyzing historical data and current system performance.