• The client portfolio of 250 organisations, ranging from SMEs to Fortune-500 companies.• 600 client projects managed, from strategy to full-scale execution.• Extensive experience in branding, content creation, graphic design, and digital marketing and communication.• Work with the client leadership team to define marketing goals and activities that align with the business goals• Liaise with internal and external teams to strategise, develop, and deliver marketing communication… Show more • The client portfolio of 250 organisations, ranging from SMEs to Fortune-500 companies.• 600 client projects managed, from strategy to full-scale execution.• Extensive experience in branding, content creation, graphic design, and digital marketing and communication.• Work with the client leadership team to define marketing goals and activities that align with the business goals• Liaise with internal and external teams to strategise, develop, and deliver marketing communication activities that align with the business strategy of the organisation and the target audience. • Periodically measure and tweak campaign strategy and execution based on KPIs• Manage digital and physical communication, from concept to creation, for a variety of collaterals like emailers, newsletters, videos, landing pages, social media posts, blogs, infographics, banners, and other communication media, across various platforms.• Scout, hire and manage a team of professionals which includes designers, content writers and digital marketing executives.• Responsible for ensuring best practice standards for internal and external client communication, across various platforms.• Speak, present, and participate in key industry events to garner relations and build thought leadership. Show less

• Delivering quality customer service and technical support to customers based in the USA, achieving 100% of the expected customer-facing metrics in Q3 2015. • Selling printer hardware, accessories, and services based on customer needs • Troubleshooting printers, computers, networks, and routers. • Managing customer details and shipping using Salesforce CRM.Key Accomplishments• Won an award for Exceptional Performance for securing the #1 position in sales withthe… Show more • Delivering quality customer service and technical support to customers based in the USA, achieving 100% of the expected customer-facing metrics in Q3 2015. • Selling printer hardware, accessories, and services based on customer needs • Troubleshooting printers, computers, networks, and routers. • Managing customer details and shipping using Salesforce CRM.Key Accomplishments• Won an award for Exceptional Performance for securing the #1 position in sales withthe highest revenue per call in Q2 2015 among 3000 Level 1 employees across 5countries.• Exceeded sales target consistently.• Won spot and daily sales competitions, for closing the most sales in a day, resolving customer queries first, highest positive feedback, and the fastest sale. Show less