• Rolling out all retail trainings for DELL Computers• Forecasting training needs of employees at regular interims • Design and development of Course content for training purpose• Forecasting & managing the training budget• Overall responsibility of identification of training and development needs at across MP & CG Dell Exclusive Dealers and conduct trainings for all new joiners and sales & service staff on Soft Skills & behavior, New Product Launch, Selling Skills, Product and Sales Satisfaction Index, Refresher Trainings, Motivational Training, and Sales Process Trainings• Evaluation of Participants – By conducting Pre & Post test• Conducting Regular Webinar session for outskirt areas • Tracking and documenting the expectations and outcomes of training through feedback mechanism at regular intervals• Keeping track of Trainee’s data

• Giving training to the new agents• Taking daily Pre briefing regarding new updates.• Maintaining the Excel sheet and Data for training Tracker and Publish the review on the daily basses

Giving support on the flour to the New Joiners Giving Assistance to the customer over the Phone for DSL.Taking Escalated call and taking the follow up from the backend Team.Taking daily Pre briefing regarding new updates.Maintaining the Excel sheet and Data for the no of call taken from the L1 Executives