Mayur Deore Pmp® Itil Email & Phone Number

Insightful Manager with 14+ years of experience in customer engagement, Operation activities and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Total, 10 years of experience in IoT Remote monitoring, Service, Python scripting, Production process professional. IoT Products remote monitoring, analysis, managing installation and commissioning activity, service support and team management. Monitoring and Reporting • Set up reporting and monitoring strategy for different products and solutions.• Report generation through python scripting.• Proactive monitoring and reporting of the performance of the IoT products deployed in the field.• Incident and problem reporting aligned with customer contractual obligations.• Tracks and monitor services and performance to ensure minimal interruption. Incident Management and Troubleshooting• Manage technical support and operations of escalation desk issue.• Work with different stackholder for trouble shooting and resolution of the issues/incident. Proactively initiate meetings with stackholders / relevant teams.• Ensure last mile support for service assurance of all implemented solutions.• Lead problem resolution and RCA with product and other team. Customer Engagement• Communication with customer for service downtimes, outages, installations, repairs and remedial plans.• Provide technical expertise in assisting clients with installations, maintenance, upgrades and repairs. Set Up Processes and Tools• Establishes tools and procedures to monitor service performance.• Maintain quality standards to achieve optimal levels of operation and KPI targets.• Create troubleshooting guide and standard operating procedures with product teams.