Mayur Gohil Email and Phone Number

Managed multi-channel customer support on ServiceNow, ensuring timely resolutions and customer satisfaction.Analyzed team performance data to streamline ticket assignment and enhance service delivery.Collaborated with teams to promptly resolve customer issues and escalations.Skilled in service tools, delivering accurate ticket management and minimizing downtime.Developed and maintained a knowledge base for efficient, accurate customer responses.Communicated performance trends using production reports, driving client insights and decision-making.Created production report presentations with key metrics on team productivity.Trained new hires, managed quality scores, and evaluated team feedback.Managed end-to-end cataloging across platforms (Cymax, Noon, UAG, THD Canada) for accurate, optimized listings.Captured and structured product data, ensuring quality and consistency across entries.Optimized product SEO for visibility and conversions, adhering to formatting guidelines.Conducted periodic catalog reviews and worked with vendors to maintain accurate updates.Organized product categories and attributes to improve user experience and conversion rates.

Managed Amazon Seller Portal for home furnishings, including SKU/UPC setup, pricing, inventory, and shipment updates.Analyzed product sales to identify top- and low-performing SKUs and optimize profitability.Created listings and conducted quality checks for accuracy before marketplace uploads.Monitored competitor pricing and offers across categories to stay competitive.Tracked daily delivery status of dispatched items.Coordinated with internal teams and buyers to resolve order-related queries.