A Management profession with 9+ years of experience in various building blocks of Operation/Logistics and inclined towards driving customer experience.Process improvement, Vendor development, SCM and Logistics Data Analysis.1. Responsible for developing a network for Last Mile which would be cost effective (Kirana Store Model); also, to develop Alternate delivery channels/partners for Last Mile2. Building a team comprise of City Managers and Executives PAN India3. Develop a Flexible delivery model (Individuals), which help in reducing the fix cost (Reduction in Delivery Boys, Own Property, Fixed Vehicle, Etc.) and provides more options for delivery.4. Train team members in successful strategies to meet operational targets and about the process of the company Setup New Processes in company.

1. Handled multiple client as frontface/POC of Xpressbees.2. Responsible for MIS Reporting to the clients like Firstcry, Snapdeal, Paytm, Shopclues, Homeshop18, Shopcj, Zivame, Zovi, Purple.com and many others.3. Handled all operation related Client Issues, RTO Shipments Handover, POD Scans, Linehaul Connection, Vendor Pickups and Reverse Pickup operations.4. Handling Clients Escalations and end customer's escalation.

1. Handled multiple clients as frontface/POC of Xpressbees.2. Coordinating with Ecommerce Client.3. PAN India – Inbound / Outbound central operations tracking 4. MIS reporting to various clients like Shopclues, Tolexo etc.5. Handling Clients Escalations and end customer's escalation.