Preparing a master schedule for Green field projects, based on the statement of work (SOW) that was agreed upon by the client.Maintaining weekly outlooks to make sure that the team and business were meeting agreed-upon milestones with the client. Implemented and lead daily stand-up meetings with the Project team such as Technical, Functional QA, etc.Timely coordination with Tech leads & developers to estimate upcoming development projects.Worked with developers to make sure they… Show more Preparing a master schedule for Green field projects, based on the statement of work (SOW) that was agreed upon by the client.Maintaining weekly outlooks to make sure that the team and business were meeting agreed-upon milestones with the client. Implemented and lead daily stand-up meetings with the Project team such as Technical, Functional QA, etc.Timely coordination with Tech leads & developers to estimate upcoming development projects.Worked with developers to make sure they were meeting the agreed-upon milestones.Coordinated with developers when testing was ready and made sure that the team was assigned time to start testing when the staging link was delivered.Tracked additional requests as they came in from clients and assigned estimates as needed.Involvement in troubleshooting and fixing the issues of the production environment.Responsible for resolving critical issues in the project and making sure the root cause & timely resolution.Conducting Knowledge Transfer and training sessions with the Operations/Support team.Managing the L1/L2 team for their queries and fast-tracking the closure of support tickets. Facilitate meetings with Clients to document the requirements and explore a potential solution.Perform Application testing such as UAT and Integration testing along with the Business Analysis team and validate the test cases for the QA team whenever needed.Leading Sprint Planning and Prioritization sessions with the technical team and ensuring the final requirements are understood by all the affected team members.Support in Effort estimation and validating the efforts whenever needed based on the complexity (High, Medium, and low) of the user Story.Make sure all the doubts & clarifications are addressed for the QA and Technical team in daily Scrum calls. Maintaining and updating the project JIRA stats. Conducting field visits and meetings to provide feedback on the contractor’s progress of the project and ensure accuracy. Show less

Preparing a master schedule for Green field projects, based on the statement of work (SOW) that was agreed upon by the client.Maintaining weekly outlooks to make sure that the team and business were meeting agreed-upon milestones with the client. Implemented and lead daily stand-up meetings with the Project team such as Technical, Functional QA, etc.Timely coordination with Tech leads & developers to estimate upcoming development projects.Worked with developers to make sure they… Show more Preparing a master schedule for Green field projects, based on the statement of work (SOW) that was agreed upon by the client.Maintaining weekly outlooks to make sure that the team and business were meeting agreed-upon milestones with the client. Implemented and lead daily stand-up meetings with the Project team such as Technical, Functional QA, etc.Timely coordination with Tech leads & developers to estimate upcoming development projects.Worked with developers to make sure they were meeting the agreed-upon milestones.Coordinated with developers when testing was ready and made sure that the team was assigned time to start testing when the staging link was delivered.Tracked additional requests as they came in from clients and assigned estimates as needed.Involvement in troubleshooting and fixing the issues of the production environment.Responsible for resolving critical issues in the project and making sure the root cause & timely resolution.Conducting Knowledge Transfer and training sessions with the Operations/Support team.Managing the L1/L2 team for their queries and fast-tracking the closure of support tickets. Facilitate meetings with Clients to document the requirements and explore a potential solution.Perform Application testing such as UAT and Integration testing along with the Business Analysis team and validate the test cases for the QA team whenever needed.Leading Sprint Planning and Prioritization sessions with the technical team and ensuring the final requirements are understood by all the affected team members.Support in Effort estimation and validating the efforts whenever needed based on the complexity (High, Medium, and low) of the user Story.Make sure all the doubts & clarifications are addressed for the QA and Technical team in daily Scrum calls. Maintaining and updating the project JIRA stats. Conducting field visits and meetings to provide feedback on the contractor’s progress of the project and ensure accuracy. Show less

Responsible for designing schedules, assessing risks, recruitments of team members, monitoring staff and sub-contractors, budgeting, and tracking progress & make sure that project objectives are attained on time and within budget.Managed business/functional requirements and testing for new product development for New Accounts.Effectively communicated project scope, schedule, and budget with both customers and contractors.Coordinate internal resources and third parties/vendors… Show more Responsible for designing schedules, assessing risks, recruitments of team members, monitoring staff and sub-contractors, budgeting, and tracking progress & make sure that project objectives are attained on time and within budget.Managed business/functional requirements and testing for new product development for New Accounts.Effectively communicated project scope, schedule, and budget with both customers and contractors.Coordinate internal resources and third parties/vendors for the flawless execution of projects.Develop a detailed project plan to monitor and track progress.Develop comprehensive project plans to be shared with clients as well as required stakeholders.Attend conferences and training as required to maintain proficiency. Show less

Create and design actionable Various Reports, Annual Award calculations for Employees and Distributors.Create projects and schedule and manage contract process. Prepare expense and capital budgets as per the client’s cost justification guidelines.Process the project expense and revenue invoices along with finance, accounting, legal and external partners.Support Service delivery processes and issues by working with Professional Services.Coordinate meetings with facility… Show more Create and design actionable Various Reports, Annual Award calculations for Employees and Distributors.Create projects and schedule and manage contract process. Prepare expense and capital budgets as per the client’s cost justification guidelines.Process the project expense and revenue invoices along with finance, accounting, legal and external partners.Support Service delivery processes and issues by working with Professional Services.Coordinate meetings with facility directors, corporate personnel, and administrators.Tracking the Client profile (online) data for all India customers. Ensuring the correct details are uploaded in the system timely.Acknowledge clients about the changes done by them through email & SMS alerts. Show less

Conducted reviews with customers prior to release to confirm acceptance of data and configuration.Managed defects or problem resolution to drive implementations to completion.Collaborated regularly with other departments to improve processes or procedures.Resolved complaints and answered questions from both internal and external customers.Responsible for continued education for the department as well as process improvements and documentation updates.Responsible for… Show more Conducted reviews with customers prior to release to confirm acceptance of data and configuration.Managed defects or problem resolution to drive implementations to completion.Collaborated regularly with other departments to improve processes or procedures.Resolved complaints and answered questions from both internal and external customers.Responsible for continued education for the department as well as process improvements and documentation updates.Responsible for escalating implementation, development and support issues to appropriate persons or groups for resolution Show less

Responsible for end to end customer adoption of Web Link software and website solutions; including project initiation, onboarding, data conversion, training and project closure. Fully responsible for client satisfaction throughout the implementation process.Performed Leadership role in Field Operations, Customer Support.Participated in the design and implementation of new business processes.Initiated continual efforts to improve the implementation by identifying… Show more Responsible for end to end customer adoption of Web Link software and website solutions; including project initiation, onboarding, data conversion, training and project closure. Fully responsible for client satisfaction throughout the implementation process.Performed Leadership role in Field Operations, Customer Support.Participated in the design and implementation of new business processes.Initiated continual efforts to improve the implementation by identifying opportunities to streamline the process. Show less