Worked as the Business Analyst/Solution Architect role. Lead major Contract Management projects also, deeply involved in Presales, RFP/ RFI's & Solution Design & several PoCs

Senior Engineer: Apttus Products -- Apttus CPQ/ Contract Management/ Advanced Workflow Approvals/ X-Author for Contracts expert, dealing on Technical solutions with major Apttus clients.- Helping customers on their Product Implementation and Bug fixes.- Providing Solutions/ Consultation for Best Practices and effective use of Apttus - Out of box robust features.- Being a Subject Matter Expert, I am leading the critical escalation situation and drive it through to resolution.- Consulting Apttus Configuration & Pricing setup to implement flexible Pricing mechanism.- Guidance on Apttus X-Author Templates design assistance and issue fixes.- Fixing issues on Advanced Workflow Approvals - Email Approvals setup/ Approvals from Mobile devices.- Leading Technical Training of New Hires and complete assistance to help them in building effective Technical skill set on Apttus products.- Project Transitions from Professional Services to Technical Support Services.- Helping peers in the team on their Technical product related queries.- Technical Interview Panel at Apttus,Technical discussions with the experienced professionals and Fresh grads. - Collaborating with Apttus Internal teams to optimize the Apttus product deployments.- Bug reporting to Apttus Product Success team and help them improving/ maintaining the product Quality.- Assistance on customers Apttus Product Upgrade/ Implementation plans.- Interacting with Premier and Partners to work on Platform and Apttus Integration related queries.- Collaborating with Salesforce, Adobe - EchoSign and DocuSign connectors to help customers on their Platform and Contracts ESignature related concerns.- Knowledge Base creation and Improvement analyst.- Template Administrations and Configuration Engineering.- Helping customer on Apttus Developer and Customer Forums on their post and rating the answers.

Software Engineer: Apttus Products -- Collaboration with Apttus Premier/ PremierPlus Critical Accounts.- Front End Engineer worked closely with direct clients ( Developers/ End users). - Quick fixes on Mission Critical(P0), Critical (P1) Cases from Apttus clients.- Providing Solutions and Best Practices to effective use rich features of Apttus Products.- Working on QTC model and helping Apttus Major clients.- Premier/ PremierPlus accounts Assignments, Debugging and Resolution on Application Issues.- Helping clients on Apttus CPQ ( Product Configurations/ Pricing/ Constraint Rule setup,etc. ), Apttus Contract Management - Contact Life Cycle, Template Administrations, DocuSign/ EchoSign Integrations. - Resolving X-Author Contracts/ Excel issues.- Apttus Advanced Approval Management Design, Configuration Setups and providing workaround solutions on product bugs.- Providing Solutions/ Fixes to overcome Salesforce System Limitations.- Writing Knowledge Articles/ Known Issues to publish on Apttus Community to help Community users to resolve issues/ checklists.- Apttus Package Installations/ Package Upgrades assistance.- Regular meetings/ followups with Premier/ Premier Plus clients and helping them in Apttus Implementations/ Upgrade projects.- Collaboration of Apttus TS Managed Services and Professional Services Department. - Helping Team on Technical/ Process details.- New Hire Ramp up initiative.- Salesforce Technical/ Practical Interview Panel for TS Department.- Knowledge Transition Acceptance/ Sign off from Professional Services to Technical Support for Go-Live Projects.- Demos to present enhancement requests on Apttus to Premier/ Premier Plus clients.

Salesforce Developer in Syntel Inc. worked for American Express(MerchantForce CRM)- Service Operations Debugging, Analzing, Application consulting and Fixing Technical issues on Amex MerchantForce applicationWorked on Techno-Functional environment, where the role includes:- Debugging the Technical issues, Consulting and Fixes.- Write Apex/ VF as a part on enhancement requests on SF Application.- Provided the best practices/ long term solutions and processes to avoid future Issues- Created Workflow and Approvals.- Worked on Validations, VF pages, Permission sets, etc.- System Administrations and Data Loads.- Deployed the Change Sets on production environment.- Cronkit Batch Jobs.- Reports and Dashborads.- Renewal of SSL Certifcates.- Client interaction to gather requirements and provided bug Fixing Assistance.- Monitor performance of Salesforce Instances using Trust.Salesforce.com and plan outages during Maintenance window.- Attended code walk-through for the new applications/enhancements.- Worked on IMR / CMR whenever required to resolve the integration related issues.- Onshore Offshore work model.- Communicating with other Integrated Application Teams to resolve the issues related to Card Payments.- Prepared Bi-weekly/Quarterly/Yearly Reports.- Attended Weekly/ Monthly Deck meetings with Business Leaders to represent the progress of tasks.- Bulk upload of Data in Merchant Force CRM using Apex Data-loader.- Functional Enhancement and Configuration within Salesforce CRM.- Assisted New Hires to the team.

Worked on Industry Defined Project as intern in Salesforce Cloud platform for final year Engineering project “Developing & Extending Cloud Based Social Media Security & Privacy Tool”.