Work Experience Highlights o 15 +years’ of diversified exp in Software QA/UAT testing area with requirements analysis and testing of Banking,Telecom and E-commerce software applicationso ~3+ years’ exp in a QA/UAT lead role - leading CRM & Collections application testing o 5+ years’ experience as Sr. QA/UAT Analyst – Rogers Communications :OMS, CRM (Maestro), Account Receivable, Collections, Reporting,V21(CSM), SGI, ICMo 2 years’ experience in a Business Analyst role – Requirements Elicitation, BRD documentation, Use cases designo 4+ years working experience with Amdocs as a Senior Subject Matter Expert– OMS, CRM, Ensemble & Enabler systems,EPC, Amdocs Process Manager, Method Invokero 1+ years’ experience in a QA lead role – leading Core OMS(Product Business Group)o 3 years’ experience as Software Test Engineer in Banking domain – CITI Banko Solid understanding of various phases of Software Development Life Cycle (SDLC) process ,testing methodologies like Waterfall and Agileo Proficient in User Acceptance Testing (UAT),Testing in Prod Environment ,Functional, Smoke,Adhoc,Integration, Regression, System, Documentation Testing,Browser Compatibility, Security and End-to-End testingo Hands on experience in Manual testing using tools: Quality Center, HP ALM,RQM, CQ, JIRA, QC Calendar, Test Director, Testing Studio,QTP 8.0 overviewo Extensive knowledge of Software Testing Methodologies, standards and procedures such as Test strategy, Test plans, Test cases, Test Scripts, Defects tracking, and Test reports for manual and automated test environmentso Extensive experience in testing Web, Client / Server,Online,Batch applications and mobile/Tablet apps on various environmentso Extensive experience in Back-End Testing using SQL queries, working knowledge of databases like Oracle, SQL Server, DB2 and MS-Access and Log verification in unixo Experience testing Mobile and Tablet Application on various platforms like IPhone, BlackBerry, Android and Windows